Social Security Tribunal of Canada
Message from the Chairperson
The Social Security Tribunal is beginning its third year of operation and I am pleased to report on the significant progress achieved by our Members and staff over the last two years, and share an important announcement with regards to our service standards:
The Appeal Division Members have completed both backlogs received from the former appellate tribunals and are now working on the inventory accumulated since the Tribunal’s opening. We are currently up to date in Income Security cases and expect to achieve a steady state in Employment Insurance cases by September 1, 2015.
In the General Division, Employment Insurance Section we are managing our caseload very well as we generally complete as many cases, or more, than we receive each month and our processing times are reasonable.
The General Division, Income Security Section has been facing considerable pressure with the significant backlog of over 7000 cases inherited from the former tribunal. With a complement of 39 full-time Members and 22 new part-time Members, our capacity to complete more cases has now significantly increased and I expect to see important progress this year.
Parties want to know when they can expect a decision on their appeal and the Tribunal has now developed service standards for each Division/Section. As the Tribunal continues to progress, we will continue to review our processes and systems for opportunities to improve our performance.
We have achieved much since our beginnings two years ago but much remains to be done. Moving forward, our efforts will be focused on:
- Improving the design and content of our website;
- Publishing an increased number of decisions;
- Providing better client service through the Tribunal’s toll-free information line; and
- Improving our capacity to monitor and report on our performance.
As we continue to grow as an organization, the Members and the staff of the Tribunal are committed to continue to provide fair, impartial, transparent and timely appeal processes to all parties.
Social Security Tribunal of Canada
The Social Security Tribunal (SST) is an independent administrative tribunal that provides a fair and impartial quasi-judicial appeals process under the Employment Insurance Act, the Canada Pension Plan and the Old Age Security Act. The SST operates at arm's length from Employment and Social Development Canada.
The SST includes two levels of appeals:
- The General Division (first level of appeal) includes an Employment Insurance Section for Employment Insurance appeals and an Income Security Section for Canada Pension Plan and Old Age Security appeals.
- The Appeal Division (second level of appeal) decides appeals of decisions made by the General Division.
This website is designed to support individuals who wish to participate in the SST appeal process for one of the programs mentioned above.
The Administrative Tribunals Support Service of Canada
Through the coming into force of the Administrative Tribunals Support Service of Canada Act, on November 1, 2014, the Government of Canada is consolidating the provision of support services to eleven administrative tribunals – including the Social Security Tribunal of Canada – into a single organization, the Administrative Tribunals Support Service of Canada (ATSSC). This administrative change does not affect the mandate of the Social Security Tribunal of Canada. Appeals in all divisions will continue to be filed, managed and safeguarded in accordance with existing Social Security Tribunal of Canada procedures.
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