TERMS AND CONDITIONS FOR PUBLIC SERVICE COMMISSION SERVICES

 1.	PURPOSE

To establish Terms and Conditions (TAC) for the delivery of selection services by the Public Service Commission (PSC) to its client Organizations. The TAC are to be read in conjunction with the Service Request Form (SRF) or Memorandum of Understanding (MOU) that the Organization has signed with PSC, if the SRF or MOU contains a clause making reference to these TAC as being applicable. 

These TAC contain three Annexes:

Annex A: Security and Protection of Information;
Annex B: Provisions on Assessment Services;
Annex C: Products, Services and Financial Information.

Annex C contains two parts:  1. Menu of Products and Services;
2.	Fee Structure and Cancellation Policy.

 The Annexes form integral parts of these TAC.

2.	ROLES AND RESPONSIBILITIES 

A. PSC will:

1.	Provide staffing and/or assessment services (hereinafter “service” or “services”) to the Organization, as requested by the Organization;

2.	Ensure that services comply with the Public Service Employment Act (PSEA), other applicable laws, Government of Canada policies and, where applicable, the Appointment Delegation and Accountability Instrument (ADAI);	

3.	Provide services in a manner consistent with the PSC’s mission and vision to protect merit, non-partisanship, representativeness and the use of both official languages;

4.	Respect the appointment values of fairness, access, transparency and representativeness.

B. The Organization will:

1.	When requesting services from PSC, use the appropriate SRF or MOU, as the case may be;

2.	Where applicable, compensate PSC for services rendered according to the SRF or MOU and Annex C;

3.	Notify PSC of any new organizational programs, policies and practices, as they arise, that could affect service delivery;

4.	Provide PSC with the names of the managers and/or human resources (HR) practitioners requiring services and any other pertinent administrative information necessary for the provision of services and notify PSC, in a timely manner, of any changes in such information.

3.	LEGAL ACCOUNTABILITIES

1.	These TAC do not modify the parties’ obligations under any law, Government of Canada policy or, where applicable, the ADAI;

2.	In the case of an Organization governed by the PSEA for its appointments, the Organization’s deputy head remains accountable for all delegated appointment, appointment related authorities, sub-delegated authorities as well as any authorities granted directly to the deputy head by the PSEA;

3.	These TAC are an administrative arrangement or understanding between the parties and are not intended to be legally binding or enforceable before the courts;

4.	The Organization must notify PSC immediately if it receives any legal or administrative challenge involving the services provided under these TAC, including but not limited to a complaint to the Public Service Staffing Tribunal (PSST). PSC will defend its services to the best of its ability and to the extent it determines appropriate, but travel and associated costs will be the responsibility of the Organization;

5.	 When PSC officials participate in an assessment or selection process, they may make recommendations, but decisions must remain the exclusive responsibility of the Organization’s deputy head and his or her sub-delegates.

4.	DISPUTE RESOLUTION

1.	Each party agrees to identify actual and potential conflicts as early as possible and to attempt to resolve them at the working level. Any disputes regarding these TAC will be resolved only by consultation among the parties and will not be referred to a court, tribunal or any other third party for settlement;

2.	Where a conflict involves a possible breach of any applicable law or Government of Canada policy, PSC will attempt to resolve the conflict with the Organization. If this initial attempt to resolve the conflict is unsuccessful, PSC will deal with progressively higher levels of the Organization’s hierarchy in an attempt at resolution, up to and including the Organization’s deputy head.

5.           FINANCIAL ARRANGEMENTS

1.	Invoicing for fees for services rendered, where applicable, will be done on a monthly basis or as per terms mutually agreed upon but in no case later than the end of the current fiscal year and will include all services delivered during that period;

2.	The fees for the products and services provided by PSC (hereinafter the “Fee Structure”) are set out in Annex C, part 2, which forms an integral part of these TAC;

3.	Operational fees, where applicable, will be charged for late cancellation and no-shows, as provided by the Cancellation Policy stated in Annex C, part 2;

4.	Costs (including, but not limited to travel, room rental, translation, etc.) of the process are the exclusive responsibility of the Organization. If PSC incurs costs to be reimbursed by the Organization, these are to be invoiced to the Organization no later than the end of the fiscal year in which they are incurred;

5.	If, for whatever reason, a party cancels its SRF or MOU prior to the end date originally agreed upon, the Organization will be invoiced for fees for services rendered and costs incurred, up to and including the effective termination date. If PSC incurs additional costs as a result of the early termination of the SRF or MOU by the Organization, PSC will provide a detailed invoice of these costs to the Organization. 

6.          PSC HUMAN RESOURCES QUALIFICATIONS

1.	All PSC HR Advisors and Managers providing staffing advice to sub-delegated managers within the Organization are competent and possess the expertise required to provide staffing and recruitment services as part of the TAC;

2.	All PSC HR Advisors have had their expertise in the Appointment Framework validated by successful completion of the PSC's Appointment Framework Knowledge Test (AFKT);
  
3.	Before providing staffing advice to clients, PSC employees hired within a development program must consult with an HR Advisor whose expertise has been validated by the PSC;

4.	All PSC HR Advisors and Managers also benefit from continuous learning activities identified in their yearly learning plans, which include mandatory courses and in-house training tailored to their specific needs. Learning is tracked via individual learning plans for each employee against learning profiles for each position.

7.         AMENDMENT

1.	The Fee Structure provided in Annex C, part 2 may be changed at any time by PSC with at least 90 days advance notice to the Organization. PSC will provide such notice to the Organization by electronic mail, facsimile or registered mail;

2.	Other than the Fee Structure, these TAC will be unilaterally updated from time to time by PSC to reflect changes in law or policy. Any such changes will be posted on the PSC’s website at least 90 days prior to their coming into effect;

3.	Clients who wish to have an arrangement with PSC that varies from these TAC may negotiate an MOU with PSC tailored to the Organization’s needs. However, it should be understood that in some cases there are limits to the extent to which TAC clauses may be altered, as many reflect laws or Treasury Board policies binding on PSC. 
           
8.	 TERMINATION

The SRF or MOU may be terminated unilaterally by either party at any time before the end date stated in the SRF or MOU by giving the other party at least 30 days written notice.

9.	SUSPENSION OF SERVICE

In exceptional circumstances, where there is reasonable apprehension of a privacy or security breach (as referred to in arts. 4.5 and 5.3, Annex A or art. 1.9, Annex B) or illegal activity, PSC reserves the right to suspend the provision of one or more services without prior notice, pending resolution of the problem.  

10.	OFFICIAL LANGUAGES/LANGUES OFFICIELLES

La version française de ces Conditions est disponible en ligne à l’adresse suivante : http://www.psc-cfp.gc.ca/sas-sde/bsns-fra.htm. Les deux versions ont la même valeur.

The French version of these TAC is available on-line at the following address: http://www.psc-cfp.gc.ca/sas-sde/bsns-fra.htm. Both language versions are equally authoritative.

ANNEX A: SECURITY AND PROTECTION OF INFORMATION

1.	Purpose: 

The purpose of this Annex is to provide the roles and responsibilities of both parties to the Terms and Conditions (TAC) in respect of the requirements of security and the protection of information, including personal information and employment equity (EE) self declaration, which may be shared between the parties for the purposes of the services provided under these TAC.  
 
2.	Designated contacts: 

Both parties will designate an official contact for Information Technology (IT) security and Access to Information and Privacy (ATIP). 

3.	Description of the information: 

The personal information held by PSC is defined in the PSC’s chapter of the Info Source publications, which contain information about and/or collected by the PSC. This chapter is updated annually. The Treasury Board of Canada Secretariat (TBS) is responsible for publishing the PSC’s Info Source chapter; it can be accessed at the following web address: http://www.infosource.gc.ca/inst/psc/fed00-eng.asp. 

There are numerous Personal Information Banks (PIBs) related to the services provided under these TAC. The specific PIB reference is related to the services being offered by the specific service request. The PIBs in which information may be stored with respect to services that are provided under these TAC are part of three main classes of records including the Executive Programs, Personnel Psychology Centre (PPC) and Resourcing Services. The relevant PIBs for each class of records are as follows, although the exact titles and contents may change from time to time:

Standard Personal Information Banks (PIBs)

•	Applications for Employment; 
•	Electronic Network Monitoring; 
•	Employment Equity and Diversity;
•	EX Talent Management;
•	Human Resources Planning;
•	Official Languages;
•	Staffing.

PSC PIBs - Executive Programs
 
•	Assessment Centre for Executive Appointment (AC for EXA) Bank Number: PSC PCE 711;
•	Career Consultation and Development, Diversity Management: Senior Levels Bank Number: PSC PCE 721;
•	Executive Counselling Services Assessment Results Bank Number: PSC PCE 744;
•	Executive Resourcing Bank Number: PSC PCE 746;
•	Flexibility EX and Special Assignment Pay Plan Positions Bank Number: PSC PPE 801;
•	Leadership Competencies Assessment Services Bank Number: PSC PPU 055;
•	Special Measures Program Participants Bank Number: PSC PCE 798.

PSC PIBs Personnel Psychology Centre (PPC)

•	Executive Counselling Services Assessment Results Bank Number: PSC PCE 744;
•	Leadership Competencies Assessment Services Bank Number: PSC PPU 055;
•	Occupational Test Results Bank Number: PSC PPU 025;
•	Post-Secondary Recruitment (PSR) Program: Inventory of Applicants and Supports Organizational Recruitment Initiatives Bank Number: PSC PPU 096;
•	Second Language Assessment by Regional Offices and the Personnel Psychology Centre (PPC) Bank Number: PSC PPU 035;
•	Second Language Evaluation (SLE) Examiners Bank Number: PSC PCE 796;
•	Second Language Evaluation (SLE) Test Results Bank Number: PSC PPU 030;
•	Assessment Accommodations Services (pending registration with TBS; PSC PPU 202).

PSC PIBs Resourcing Services 

•	Applicant Inventories and Referrals Bank Number: PSC PPU 015;
•	Federal Student Work Experience Program (FSWEP): Inventory of Applicants Bank Number: PSC PPU 086;
•	Occupational Test Results Bank Number: PSC PPU 025;
•	Personnel Selection (excluding Executive Resourcing) Bank Number: PSC PPU 040;
•	Post-Secondary Recruitment (PSR) Program: Inventory of Applicants and Supports Organizational Recruitment Initiatives Bank Number: PSC PPU 096;
•	Second Language Assessment by Regional Offices and the Personnel Psychology Centre (PPC) Bank Number: PSC PPU 035;
•	Second Language Evaluation (SLE) Examiners Bank Number: PSC PCE 796.

Although every effort has been made for the list above to be comprehensive, if in doubt, clients are encouraged to consult the Info Source chapter as referenced above.  

Information provided by applicants and potential applicants is used to identify applicants suitable for referrals and appointments to positions within the public service as well as to record screening and referral information for statistical purposes. Information and data are used for statistical analyses and studies, including EE representation, and may be used for PSC audit and investigation purposes in accordance with Section 11 of the Public Service Employment Act (PSEA).

The aggregate sensitivity of the information that is collected, corrected, retained, used, disclosed and disposed of by PSC is designated Protected B. The information received by the Organization further to these TAC should be assessed by the Organization as per the Policy on Government Security (PGS) and its related Directives and Standards and secured accordingly.

4. 	Privacy protection: 

4.1     Applicable authorities and policies:

The authority of the PSC to collect the personal information is pursuant to sections 11, 23, 30, 34, 36 and 39 of the PSEA, as well as to the Employment Equity Act subsections 4(4), (5) and section 9 and the Canadian Human Rights Act section 16.  

4.2     Use and disclosure of personal information:

The personal information shared with the Organization must adhere to the requirements in the applicable standard and PSC PIB(s);

With regard to any personal information obtained further to these TAC, as described in paragraph 3, above, the parties shall not:

(a)	Use that information for a purpose other than that for which it was respectively provided to them and in accordance with the applicable PSC PIB; 

(b) 	Disclose that information to any person or body for a purpose other than that for which it was respectively provided to them unless in accordance with section 8 (2) of the Privacy Act.

If required by legislation to correct, use or disclose any information obtained from each other under this agreement for a purpose other than in accordance with the current PIB description and these TAC, the parties agree to consult each other prior to correcting, using or disclosing any such information (with the exception of responding to formal ATIP requests). 

In the event the Organization chooses to transfer any information to a Human Resources Management System, that system will need to be secured appropriately. The Organization will also need to register a PIB (standard or institution specific) with TBS and reference the applicable PSC PIBs as sources of information as described in paragraph 3, above.

4.3     Transfer of Access to Information requests: 

A party may transfer to the other party an ATI request, within 15 days of receipt of the request, for information under the control of that party, as prescribed by the Access to Information Act and the Access to Information Regulations.  

4.4     Retention and disposal period:

The retention periods for the personal information held by PSC are described in the applicable PIBs. Such personal information is retained and disposed of in accordance with the Library and Archives Act of Canada; information is kept for at least two years after last administrative action, as per Section 4 of the Privacy Regulations. 

4.5     Notification of non-compliance and breach of privacy: 

Each party shall immediately notify the other of any reason it does not comply or anticipates that it will be unable to comply with the privacy protection provisions of this agreement. This includes but is not limited to:

(a)	unauthorized access to or modification of the personal information;

(b)	unauthorized use of the personal information;

(c)	unauthorized disclosure of the personal information;

(d)	a breach of privacy with respect to personal information in its custody/control or with respect to any computer system that may be used to access personal information.  

In cases of any breach of privacy, both parties shall work together to achieve resolution and compliance with Government of Canada privacy requirements.

5.	Security:

Both parties agree to manage all information shared further to these TAC in a secure manner, consistent with the requirements of the PGS and its related Directives and Standards. 

5.1	      Physical security:

The parties must implement appropriate physical and environmental security to address the physical protection of computer hardware, software and all information (including hard copies) shared further to these TAC in accordance with the PGS and its related Directives and Standards. 

In the event that parties are granted access, either directly or indirectly, to any of each other’s computer systems, the following clauses (sections 5.2 to 5.7 inclusive) will apply: 

5.2	      Information Technology Security:

Authorization:

Only authorized administrators will have access to computer systems. 
 
PSC will assign authorized administrators with a username and strong password. 

The Organization must advise PSC of any changes to its list of authorized administrators within five (5) business days so that PSC may deactivate the accounts and create new accounts, as required. The Organization is responsible for the deactivation of administrators’ accounts that are no longer required for access (for example: an employee who is moving on to another area, a staff member who will no longer be an employee of the specific Organization, employees who are on long term leave, etc.). 

PSC will deactivate all accounts at the termination of the SRF or MOU.  

It is understood and agreed that both parties meet the following baseline security requirements:

Firewalls and IT security zoning to protect internal networks and other resources from unauthorized access from the Internet or SCNet per Communications Security Establishment Canada (CSEC) CSEC ITSG-22. Public Service Resourcing System (PSRS) servers, where applicable, will be hosted in a separately protected “demilitarized zone” and “operations zones.”

An intrusion detection system (IDS) to detect security breaches by looking for anomalies in normal activities, by looking for patterns of activity associated with intrusions or insider misuse, or both. Suspicious activity reported by the IDS will be shared with each IT security contact.

Auditing mechanisms to record activities occurring within the computer system, including application processes and user activities. Recorded activities should include event type, date and time of event, user identification, workstation identification, the success or failure of access attempts and security actions taken by system administrators or security officers. Audit logs should be appropriately secured and managed.

Identification and authentication mechanisms to prevent unauthorized persons from entering the computer system or accessing the information. 

Logical access control mechanisms to designate administrators who have access to system resources and the types of transactions and functions they are permitted to perform. Only system Super Users should have access to the controls.

Virus scanning of the information that passes from one IT system to the other to detect and eliminate malicious code, including viruses, worms and Trojan horses. The software should automatically be updated and properly maintained with current virus definitions.

CSEC-approved encryption to ensure that data cannot be read or modified by unauthorized users while being communicated between the two parties in order to protect the confidentiality and integrity of information during transmission.

5.3	Notification of security breaches and incidents:

To safeguard the confidentiality, integrity and availability of the service and the information they store, process and transmit both parties agree to provide notice of specific events within the time frames indicated below:

o	IT security contacts will immediately notify each other by telephone or e-mail when a security incident(s) is detected or suspected, so the other party may take steps to determine whether its system(s) has/have been compromised and to take appropriate security precautions;

o	Once an incident has been confirmed as having occurred, and where personal information has been compromised, the Departmental Security Officer and ATIP Coordinator will receive notification in writing from the IT Security Coordinator within five (5) business days of the confirmation of the incident(s). 

5.4	Disasters and other contingencies:

The Business Continuity Coordinator or the IT Security Coordinator will immediately notify his or her designated counterpart(s) by telephone or e-mail in the event of a disaster or other contingency that disrupts the normal operation of one or both of the connected systems.

5.5	Material changes to system configuration:

Planned technical changes to the system or significant changes in the use of the service will be reported to the IT Security contact before such changes are implemented. The initiating party agrees to conduct a threat and risk assessment (TRA) based on technical changes, within one month of implementation. Should the TRA identify issues of concern to the other party, the other party will be notified immediately through the designated IT Security contact. 

The initiating party will notify the other party at least one month before it substantially changes the use of the service, such as connecting an IT system with the service, including systems that are owned and operated by third parties.

5.6	Notice of obligations:

Both parties must ensure that all administrators are aware of their security obligations, that they are expected to protect the information in accordance with the PGS and its related Directives and Standards, Privacy Act and organizational security policies, and any other applicable legislation, and that they are expected to report any security incidents or unusual or suspicious activity related to the system itself or its information to their IT security contact and security contact. 

5.7	Threat and risk assessments:

Both parties’ IT security contacts will share relevant threat and risk information that would impact the security of each other’s computer systems, where applicable.

	        ANNEX B: PROVISIONS ON ASSESSMENT SERVICES

1.	SECURITY OF THE ASSESSMENT MATERIALS 

1.	Any Public Service Commission (PSC) tests (paper or electronic tests) and assessment materials provided to the Organization are Protected A or B materials and their confidentiality must be maintained in accordance with the Public Service Employment Regulations and the Public Service Staffing Tribunal Regulations;

2.	Any use of PSC tests (paper or electronic tests)and assessment materials is subject to the “Conditions of Service” that accompany the “Request and Agreement for PSC Test Material”;

3.	No part of any PSC tests (paper or electronic tests) or assessment material may be reproduced in whole or in part without the express consent of PSC. PSC’s tests (paper or electronic tests) and assessment materials are protected by Crown Copyright;

4.	Audio recordings by candidates of interviews and of other forms of oral assessment are strictly prohibited;

5.	The Organization agrees that it will not, under any circumstances, reveal the contents of PSC tests (paper or electronic tests) or assessment materials to anyone except for the purpose of the assessment;

6.	The Organization must comply with the basic requirements of the Policy on Government Security and its associated Directives and Standards to ensure the secure storage and transmittal of PSC tests (paper or electronic tests) and assessment materials in its possession;

7.	PSC tests (paper or electronic tests) and assessment materials must be stored at a minimum in a locked container and, whenever practicable, in filing cabinets approved for that purpose as listed in the RCMP Guide GI-001, Security Equipment Guide and access must be limited to those individuals who have the required authorization;

8.	PSC or its representatives may, at any time, conduct an examination of the Organization’s premises, documents and records to verify and confirm compliance with the security requirements;

9.	Breaches of security that compromise PSC tests (paper or electronic tests) or assessment materials must be reported to PSC as soon as possible.  PSC shall have the right to terminate privileges and access to those documents until administrative, disciplinary and/or criminal processes have been considered and, where applicable, completed;

10.	The Organization recognizes its role in ensuring candidates are aware of non-disclosure and non-reproduction of test/assessment material provisions, including the prohibition on audio recordings by candidates of oral interviews/assessments.

2.	PSC RETENTION OF PSC ASSESSMENT MATERIALS
	
PSC reserves the right to keep and consult copies of any assessment material created by the PSC for the Organization. In every case, such material to be kept by PSC for the purpose of internal reference will be stripped of any personal information.  

3.	 ASSESSMENT ACCOMMODATIONS

1.	Requests for assessment accommodations concerning the administration of PSC assessment tools must be made as far as possible in advance of the assessment date and must be forwarded in a timely manner to PSC; 

2.	PSC has the exclusive right to consider requests for assessment accommodations in the administration of PSC assessment tools and to determine what accommodations, if any, will be implemented; 

3.	If PSC agrees to administer a non-PSC assessment tool, the assessment accommodations to be implemented will be determined by PSC specialists. The Organization is responsible for notifying PSC of requests for assessment accommodations in a timely manner;

4.	The determination of assessment accommodations for non-PSC assessment tools will be provided by PSC on a cost-recovery basis per candidate, per test;  

5.	In all cases, assessment accommodations will be evaluated determined in a manner consistent with the PSC Appointment Framework, PSC’s Guide for Assessing Persons with Disabilities and the Canadian Human Rights Act.

4.	FORMAL REQUESTS TO VIEW ASSESSMENT MATERIALS

     The Organization is to notify PSC immediately in the event of a request to view any PSC tests (paper or electronic tests) or assessment materials. This applies to all informal requests as well as to those made pursuant to legislation governing the disclosure of information.

5.	CHALLENGE TO ASSESSMENT RESULTS

6.	In the event of a request to review PSC tests (paper or electronic tests) or assessment materials in the context of a legal or administrative challenge to the validity of any PSC assessment tool or to a PSC assessment process, PSC must be contacted immediately;

7.	PSC will defend against any legal challenge to the validity of its assessment tools or to its assessment processes to the extent it determines appropriate and to the best of its ability, but travel and associated costs (as provided in the Treasury Board of Canada Secretariat Travel Directive) will be the responsibility of the Organization;

8.	PSC takes no responsibility for the content of tests (paper or electronic tests) or assessment materials that were not developed by PSC.	

6.	ANALYSIS OF ASSESSMENT TOOL DATA 

PSC is the sole authority responsible for analyzing PSC assessment tool data referenced herein and for communicating any information about the technical qualities of PSC assessment tools and such PSC assessment tool-related issues as assessment tool fairness, validity, and reliability.	

7.	PSC PSYCHOLOGISTS’ QUALIFICATIONS

1.	PSC psychologists at the Personnel Psychology Centre (PPC) hold Master’s and Doctorate degrees in a variety of recognized fields, with applied expertise in assessment, including duty to accommodate, measurement and evaluation, clinical psychology, occupational, ability and aptitude testing. Where appropriate, PSC psychologists are members of their respective provincial professional regulatory bodies;  

2.	PSC psychologists are hired into the Psychologist Professional Training Program (PS-PTP); trainees must meet essential qualifications set out by the professional training program as well as obtain PPC management approval for promotion to the working level;

3.	PSC psychologists are trained to support organizational human resources (HR) advisors in their understanding of professional assessment standards, establishing effective assessment strategies and in using standardized assessments in the context of the Public Service Employment Act;

4.	PSC psychologists are experts in competency-based assessment and support hiring managers and HR advisors in the development and implementation of competency-based HR management (CBHRM) and competency-based assessment.

  ANNEX C: PRODUCTS, SERVICES AND FINANCIAL INFORMATION

Part 1. Menu of Products and Services

Staffing Products and Services

Resourcing Planning Services:
•	Client needs are determined and a work plan/project plan is developed.

Job Advertising Services:
•	Statement of Merit Criteria (SoMC) for a meritorious appointment;
•	Job advertisement posted on jobs.gc.ca, PubliService, and InfoTel (in newspapers, trade journals or specialized websites for turnkey processes only);
•	Defined search criteria for Public Service Resourcing System (PSRS) (electronic screening tools).

Applicant Management Services:
•	Monitoring of applicant volume during advertisement period;
•	Managing applicant volume via PSRS;
•	Communication/correspondence with applicants in response to their enquiries;
•	Direct Access Department (DAD) user support.

Candidate Assessment Management Services:
•	Assessment Guide (specifying evaluation tools to be used for interviews, tests, reference checks, etc. and specifying any Personnel Psychology Centre (PPC) products/services to be used in the project);
•	Assessment tools (developed based on the SoMC);
•	Screened applicants (against eligibility and merit criteria);
•	Communication/correspondence with candidates (including invitation to assessment event(s), communication of assessment results);
•	Assessment event administration (scheduling of candidates and logistics coordination);
•	Implementation of assessment accommodation measures (as determined by the PPC);
•	Assessment event execution;
•	Assessment Board Report;
•	A pool of qualified candidates.

Post-Assessment Services:
•	Communication of final results of selection process (hiring manager's selection decision);
•	Communication of Notifications of Consideration and Appointment, if required (1st and 2nd notices);
•	Advice and guidance following receipt of an Appointment Complaint.

Candidate Referrals from Public Service Commission pools :
•	Referrals of qualified candidates from various PSC-lead pools (including student and recruitment programs: FSWEP, CO-OP, Internship, RAP, PSR, RPL).

Personnel Psychology Centre Assessment Products and Services

Management and Leadership assessment:
•	Assessment Centres;
•	Simulations;
•	360 instruments;
•	Reference checks;
•	Other instruments.

E-Testing and Test Administration Services:
•	In-Basket Exercises (managerial, middle manager and Career Assignment Program);
•	Middle Manager Situational Exercise;
•	General Intelligence Tests;
•	Occupational tests;
•	Simulations (managerial, supervisory and officer level).

Second Language Evaluation Services (SLE) :
•	Oral proficiency testing;
•	Oral proficiency Quality Control services;
•	Proctoring services for reading and writing evaluations;
•	Implementation of assessment accommodation measures.

Tailor-made Solutions (R&D):
•	Development of assessment products;
•	Applied research;
•	Professional standards.

Personnel Psychology Centre Advice and Expertise Services:
•	PPC Information Centre (613-992-9741 or ppc-cpp@psc-cfp.gc.ca);
•	Evaluation of assessment accommodation requirements;
•	Information sessions and workshops.

Executive Counselling Services (ECS) :
•	EX support services (coaching, career transition, mentoring, support and counselling);
•	EX development services (leadership assessment, coaching, career planning and Identification of Paths to EX development (IPEX)).

Executive Resourcing Services (for any or all steps in the selection process)

Resourcing Planning Services:
•	Client needs are determined and a work plan/project plan is developed.

Job Advertising Services:
•	SoMC for a meritorious appointment;
•	Job advertisement posted on jobs.gc.ca, PubliService, and InfoTel (in newspapers, trade journals or specialized websites for turnkey processes only);
•	Defined search criteria for PSRS (electronic screening tools).

Applicant Management Services:
•	Monitoring of applicant volume during advertisement period;
•	Managing applicant volume via PSRS;
•	Communication/correspondence with applicants in response to their enquiries;
•	DAD user support.

Candidate Assessment Management Services:
•	Assessment Guide development (specifying evaluation tools to be used for interviews, tests, reference checks, etc. and specifying any PPC products/services to be used in the project);
•	Assessment tools development based on the SoMC;
•	Screening of applicants (against eligibility and merit criteria);
•	Communication/correspondence with candidates (including invitation to assessment event(s), communication of assessment results);
•	Interview coordination and test administration (scheduling of candidates and logistics coordination);
•	Member of selection committee;
•	Reference checks;
•	Integration of results;
•	Assessment Board report.

Post-assessment Services:
•	Communication of final results of selection process (hiring manager's selection decision);
•	Notifications of Consideration and Appointment, as required;
•	Candidate feedback;
•	Advice and guidance following receipt of an appointment complaint.

Part 2. Fee Structure and Cancellation Policy

Products and Services	2010-2011	2011-2012	
	Rates ($)	Rates ($)	
Selection Services (Inquiries may be directed to the National Client Services Directorate at 613-996-8118)	
Professional services (per diem) 	1,080	1,080	
Administrative support services (per diem)	370	450	
Test administration services (other than SLE) – administered off premises/PSC regional offices	per diem	per diem	
Test administration services – administered only at PSC regional offices and only during regular business hours	40 per test	45 per test	
PSC partially-assessed pools of candidates – up to five referrals (applicable only to generic AS-01, PM-01 and CR-03/04/05 groups and levels)	1,800	1,800	
Development of the PSRS Electronic Screening Tool	180	180	
Assessment Products and Services (Inquiries may be directed to the Personnel Psychology Centre (PPC) Call Centre at 613-992-9741)	
Test Development and Test Accommodation Services	
Development of Customized Tests and Assessments	per diem	per diem	
Development of Organizational Competency Profiles	per diem	per diem	
Assessment accommodations – organizational assessment tools – determination of measures (per test) – (note 1)	500	600	
Implementation of assessment accommodation measures (per diem)	per diem	per diem	
Competency-based Assessment (including assessment centres and simulations)	
Simulations for the Selection of Executives (SELEX)	2,520	2,520	
Simulation for the Identification of Leadership (SIL)	2,740	2,740	
Simulation administration (based on type of simulation)	740 to 1,360	470 to 1,910	
Simulation training - Basic	270	330	
Simulation training - Extended	N/A	560	
Identification of Paths to EX Development (IPEX)	2,200	2,200	
Assessment Centre for Identification of Middle Management Potential (IMMP)	1,840	2,145	
Assessment Centre for Senior Executives (EX-3)	2,570	2,570	
Candidate Achievement Records (CAR) - (based on number of competencies)	690	470 or 600	
Enhanced Executive Reference checks (based on number of competencies)	350	390 to 540	
360 Instruments	
Participant/rater info session 	550	550	
Questionnaires 	40	45	
Individual written report and feedback session	590	590	
Occupational Tests	
Managerial In-Basket Exercise (810) - (including broken seals)	230	250	
Middle Manager In-Basket Exercise (820) - (including broken seals)	230	250	
Middle Manager Situational Exercise (MMSE-840)	50	55	
Leadership Experience Test (LET)	50	55	
General Intelligence Test (GIT-320)	25	27	
Occupational test – paper and pencil version – for each test scored 	25	27	
Occupational test – paper and pencil version – for each excess test ordered (note 2)	8	8	
Occupational test – on-line version	20	21	
Simulation – managerial, supervisory and officer level (including broken seals)	60	65	
Written Communication Test (WCT-345)	90	95	
Departmental/agency Test on On-line Testing Facility (OLTF)	N/A	2.25	
General Cognitive Ability Test (GCT) Unsupervised Internet Testing (UIT)	N/A	600	

Second Language Evaluation (SLE) Tests	
Reading Comprehension and Writing Expression Tests – price of test administered by the PSC	
PSC test administration fee (on-line or paper and pencil – per candidate/per test) - Core Jurisdiction and Extended Jurisdiction Clients (note 4)	25	25	
Per no show fee/late cancellation - Core Jurisdiction and Extended Jurisdiction Clients (note 4)	N/A	25	
Reading Comprehension and Writing Expression Tests – price of tests  (note 3)	
Per test scored (paper and pencil) - Extended Jurisdiction Clients (note 4)	30	33	
Per test scored (on-line) - Extended Jurisdiction Clients (note 4)	20	21	
Excess test order fee – (per test) (note 2) – Test administered by client - Extended Jurisdiction Clients (note 4)	8	8	
Test of Oral Proficiency	
Per test administered by the PSC - Extended Jurisdiction Clients (note 4)	200	220	
Per no show fee/late cancellation - Core Jurisdiction and Extended Jurisdiction Clients (note 4)	200	220	
Quality control fee – per test administered by client  - Extended Jurisdiction Clients (note 4)	42	45	
Tripartite Review Board/Detailed Feedback (per diem) (note 5)	per diem	per diem	
SLE Test Results	
Test Results Search Tool (TRST) – per transaction (search)	0.80	0.90	
Executive Services	
Selection Services	
EX resourcing	5,100	per diem	
Executive Counselling Services (ECS)	
Counselling – rate per hour	260	260	
Simulated interview – mock board	1100	1100	
ECS workshop - Half day	1200	1200	
ECS workshop - Full day	N/A	2400	
ECS workshop - Two days	N/A	4800	
Identification of Paths to EX Development (IPEX). Components available include: Career and personality testing, interactive simulations, 360 feedback exercise, comprehensive developmental feedback learning and action plan and report.	3,390 to 6,280	3,390 to 6,280	

          Notes			
			
1.	Assessment accommodations (duty to accommodate) for organizational assessment tools are an optional, user-pay service. Assessment accommodations are part and parcel of PSC tests and are offered at no additional fee.	
2.	We have noticed that some clients order more tests than required, leading to additional processing and security-related costs. A fee of $8 per excess test ordered will be charged, encouraging clients to order the correct number of test booklets.	
3.	For Extended Jurisdiction organizations (except Canadian Dairy Commission and Public Service Staffing Tribunal), SLE Reading Comprehension and Writing Expression tests ($33 paper and pencil; $21 on-line) is charged in addition to the test administration price of $25.	

4.	Generally, Core Jurisdiction clients are organizations governed by the Public Service Employment Act for their appointments. Extended Jurisdiction clients are organizations with their own appointment authority. When in doubt, please contact the PPC Call Centre at 613-992-9741.
  
5.	The Tripartite Review Board process was created to assist individuals who have failed the Test of Oral Proficiency three or more times, despite extensive training. The Board members represent the PSC, the Language Training Centre of the Canada School of Public Service and the participant's organization. Persons who participate in this voluntary process receive specific recommendations, based on a review of their language training and assessment history.

                   Cancellation Policy for Assessment Services			
			
Unless otherwise indicated above, the following cancellation policies apply:	
			
Second Language Evaluation Test			
			
•	A no-show fee per test will be charged for every candidate who does not attend their SLE Test (Oral Proficiency or Reading Comprehension or Writing Expression) when a two business day cancellation notice has not been provided to the PSC.	
			
PSC Test Administration of Non-SLE Tests			
			
•	Clients will be invoiced in full for all non-SLE PSC test administration when a five business day cancellation notice has not been provided to the PSC.	
			
Assessment centres and simulations			
			
•	Clients will be invoiced in full for all assessment centre and simulation administration sessions when a ten business day cancellation notice has not been provided to the PSC.	
			
Executive Counselling Services (ECS) and assessment feedback			
			
•	A one hour charge will be invoiced for any missed appointments (without notice or less than two business days' notice).

List of Acronyms

ADAI		Appointment Delegation and Accountability Instrument
AFKT		Appointment Framework Knowledge Test
ATIP		Access to Information and Privacy
CBHRM 	Competency Based HR Management
CSEC 	Communications Security Establishment Canada
DAD		Direct Access Department
ECS		Executive Counselling Services
EE		Employment equity
FSWEP	Federal Student Work Experience Program
HR		Human Resources
IDS		Intrusion detection system
IPEX		Identification of Paths to Executive Development
IT		Information Technology
MOU		Memorandum of Understanding
OLTF		On-line Testing Facility
PGS		Policy on Government Security
PIB		Personal Information Bank
PPC		Personnel Psychology Centre
PSC		Public Service Commission
PSEA		Public Service Employment Act
PSER		Public Service Employment Regulations
PSR		Post-secondary Recruitment
PSRS		Public Service Resourcing System
PSST		Public Service Staffing Tribunal
SLE		Second Language Evaluation
SoMC		Statement of Merit Criteria
SRF		Service Request Form
TAC		Terms and Conditions
TBS		Treasury Board of Canada Secretariat 
TRA		Threat and risk assessment