Technical support
Entrust offers a variety of technical support programs to help you keep Entrust products up and running. To learn more about the full range of Entrust technical support services, visit our Web site at:
If you are registered for our support programs, you can use our Web-based support services.
Entrust TrustedCare Online offers technical resources, including online versions of Entrust product documentation, white papers and technical notes, and a comprehensive knowledge base at:
https://trustedcare.entrust.com/
If you contact Entrust Customer Support, please provide as much of the following information as possible:
your contact information
product name, version, and operating system information
your deployment scenario
description of the problem
copy of log files containing error messages
description of conditions under which the error occurred
description of troubleshooting activities you have already performed
To submit a question online, go to our Web address:
https://www.entrust.com/contact-support
If you have any comments, questions, or other remarks about any aspect of Entrust Security Toolkit for Java documentation, please let us know at:
http://go.entrust.com/documentation-feedback
This information goes directly to the documentation group. It is not a method of contacting support.