From: XXXX Sent: December-06-13 12:55 AM To: Consumer Code / Code consommateur Subject: A DREADFUL EXPERIENCE XXX We thank you for allowing unsatisfied and disgruntled customers of financial institution to be heard. We are small business owners with business account at XXXX. Our company offers corporate events management in XXXX. We had a large event XXX of approx 300 women for which all payments were deposited in XXXX account. On November 21st the whole group was scheduled to check-out and we had to wire payment to the hotel through our XXX office. On Saturday Nov 16th my business partner personally visited XXXX to request wire transfer of USD 40,000/- that was processed by a senior staff of XXXX with a copy of signed wire proof to us. XXXX's wire transfers generally take a couple of days to get to a bank in XXXX. Nov 21st – around 10:30 pm EST that is about 9 am IST – my XXX office frantically called me that the wire was not received. Immediately checking our XXXX account online – to utter shock the amount was still in our account with no indication of transfer. All night – we tried calling XXXX to no avail as all branches were closed for the night. We were in frenzy and totally disturbed all night. Counting every minute all night, my partner and I rushed to our XXXX Branch in the morning, as we were desperate to sort out the issue. We were totally shocked to know from XXXX Manager that our wire was not processed at all. This was really shocking as it was check-out time for all ladies to be out of their rooms and not allowed to leave the hotel for their flights till the hotel received USD 40,000/- payment. XXXX was helpless and put us in a tight spot, as she was prepared to make the wire transfer that would be received in XXXX. after 3 to 4 days. The manager in fact kept asking us what ‘we wanted to do' – she spoke several times to her RVP with absolutely no solution. Sitting in XXXX's office (in front of her) we started to call our friends and business associates. One of them suggested a money exchange office for fast transfer. We frantically tried to source such a dealer who would help. This was XXXX's grave mistake and we were frantically running around. We personally somehow managed to solve the issue on our own by requesting XXXX for Bank draft and rushed to the money exchange office who helped us with a wire transfer. This transfer by the money exchange office was received in XXXX in a few hours. Why do Banks collect monthly fees if they cannot rectify and solve their own grave mistake and help long-standing clients? We are lucky that our friend helped save this very unreal situation. We were gripped by gross fear of getting sued by XXXX. Our clients somehow got aware of the situation and we wonder if they would trust us for their future business. This could be loss of one of our very big accounts and does XXXX care? How will XXXX re-instate our biz dignity and loss of business if that happens? How will XXXX repay us for one full sleepless night / day of killer stress? Does XXXX really care for the trauma that we suffered or we are just a number? We would be happy to hear from you and have our dreadful experience read by those who are at Bank's mercy.