From:	XXXX
Sent:	December-03-13 10:44 PM
To:	Consumer Code / Code consommateur
Subject:	banking practices

Hi:
 
My rant:
  
 
About 2 years ago my mother-in-law died. I was executor.
 
I had been unhappy with the way both her banks had been rolling GICs over, without consultation, just 
"sign here". The rates were below even their advertised rates, but mother had dealt with them for 40 plus 
years and in the case of XXXX, gone to school with the bank manager.

There had not been any attempt to provide advice regarding this investment portfolio. It was 100% GICs.
 
There was also the wonderful "Catch 22" situation with the will. The original was in XXXX safety deposit 
box. To access the box, I needed a death certificate {original for their files} and the original or a certified 
copy of the will.  Only by paying the notary who drew the will up for 3 hours time to search deead stored 
files and then paying again for her to make a certified copy from her files did we satisfy the XXXX. Then 
we had to book a time where 2 bank officers could be present to inventory the contents before accessing 
the box. In the box were documents and 2 gold alloymedalions. We were not allowed to take the 
medalions until the probate was completed, yet the probate required that the medalions be appraised for 
value.
   
All in all, I think that her estate would probably been worth twice what it was if the two banks had given 
prudent conservative diversified investment advice over the 40 years they had the assets.
 
 
 
Thanks for reading my rant.