From: XXXX Sent: January-19-14 7:24 PM To: Consumer Code / Code consommateur Subject: Canada Financial Consumer Protection Framework Hello: My name is XXXX. I am a retired bank manager, having 42 years experience in dealing with seniors at the many branch locations I was assigned to during my banking career. Currently, I am the Chairperson of an advisory council to the provincial government and also act in an advisory capacity on seniors issues at the community , provincial and national levels. Seniors financial abuse is an area that I have presented on at various seniors and other workshops. My key focus is creating awareness in simple age-friendly language . I have also advocated on bringing the financial services industry ( banks, credit unions ) on board as partners in combating the serious crime perpetrated against so many older adults . I am putting my name forward should you need to consult with me. XXXX People who have the ability to positively influence the lives of others, should never under estimate the power they hold.