From:	XXXX
Sent:	December-04-13 9:35 AM
To:	Consumer Code / Code consommateur
Subject:	consultation comments re: Financial Institutions

Good morning,
Here are some of the things that financial Institutions charge or do that needs to be reviewed and 
corrected, changed, or eliminated.

Fees at various ATM's to take out cash
Fees using Point of sale devices or debit machines in taxi's etc should not be extra costs as banks already 
charge vendor for use of debit machines so why should consumers be charged additional fees like 1.50, 
2.00 or 2.50 just to use the machine. Banks are double dipping.
Fees vendors pay for use of various Credit cards. Basic cards  lower usage fees to avion cards higher fees. 
Again banks double dipping as consumers pay for the cards for points and privileges yet vendors have to 
pay more if consumer uses these higher end cards. Not fair and not transparent 

Tele-phone banking with VISA for example never shows interest charged one can get the DB or CR 
transactions but the charge for carrying a balance is never shown. One can only get the transactions for 
thirty days then you start over again. So it seems there is no cost for carrying a balance on one's credit 
card when in fact there is a hefty interest charge on balances carried over. The Bank fees\charges are 
never shown using the tele-banking system so these charges are hidden and unknown!! 

Fees for taking money out of accounts. Example savings accounts limited on how many transactions or 
type of transactions  and if over limit of transactions then there is a charge for "usage"

ATM's, Point of sale Devices, swipe machines in banks – very few are fully accessible and if you are blind 
or partially sighted one has to "trust" the teller or the person assisting in using the ATM's, point of sale 
devices, etc..

Banks force one to use the swipe units – not sure if there is a charge for transactions done at an actual 
teller due to this "process"

Banks try to get one to take out lines of credit or consolidate loans etc and once done not sure what 
occurs but the bank then has a hold on you and makes it more difficult to change financial institutions as 
lines of credit or loans etc are tied to mortgage. So when it comes to re-new your mortgage one cannot 
shop around to get the best interest rate due to the collateral type tags put on loans, lines of Credit, 
etc.. One is basically tied to that financial institution.


XXXX