From:	XXXX
Sent:	December-04-13 9:01 AM
To:	Consumer Code / Code consommateur
Subject:	hello from XXXX 12-04-13

The thing I would be inprove I when you enter credit card into the pin payment terminal. It 
doesn't speak o'kay somebody has do it for me then I enter my pin by myself then somebody 
has to coick o'kay for me. I am visually handicapped. Thank you.