From:	XXXX
Sent:	February-01-14 11:38 AM
To:	Consumer Code / Code consommateur
Subject:	Insurance on Lines of Credit

Cancelling insurance on my line of credit is unreasonably difficult. I received a phone 
call from XXXX trying to sell me insurance for my LOC. I was assured that I could cancel 
it at any time with no penalty, so I agreed. A few months later when I called XXXX to 
cancel it, I was told it could not be done over the phone. I asked whether I could send 
an email and was told that also wouldn't work. I asked whether I could visit a branch in 
person and was told that also wouldn't work. They only cancellation method they accept 
is to obtain some form from them, fill it out, then fax it to them. As hardly anybody has a 
fax machine anymore, this is unreasonable. I went to the branch, where a helpful 
person found the necessary form, filled it out for me, and faxed it on my behalf. XXXX 
still did not cancel my insurance, and when I called to inquire as to the reason, was told 
that apparently the form was not filled out correctly and I would need to do it again. If 
even an employee of XXXX can't easily figure out how to fill it out, how can customers 
be expected to? 
 
My recommendation is to encourage banks to allow insurance on lines of credit to be 
cancelled with either a phone call or an email, or by visiting a branch in person. At no 
point should a customer be required to fax anything as hardly anybody possesses a fax 
machine any more.