From:	XXXX
Sent:	December-30-13 2:07 PM
To:	Consumer Code / Code consommateur
Subject:	Fraud is theft, committed with a smile - and trust is the weapon used

My husband and I had our retirement funds invested through XXXX and a friendly, 
pleasant fellow, XXXX who represented himself as a 'financial planner'.
We knew him previously, and believed he was a financial planner while with XXXX and XXXX.
 
While on XXXX's watch, our portfolios were treated like party pinatas.  The huge losses 
were explained away - in 
the most pleasant manner as, 'the market has not been kind...' while our money had been 
invested - without our
knowledge, in inappropriate investments.  Despite the losses, an accounting revealed that 
generous commissions had 
been paid.  We also discovered with difficulty - due to confusion in the use of both names, he 
had in the past been
dismissed, fined and disciplined.  There is presently similar legal action; XXXX & 
XXXX awaiting a decision.
We were smacked with the realization there had never been any loyalty or fiduciary duty to 
us, the sole interests
being healthy commissions and bonuses. 
 
A complaint was filed with XXXX, and we received the 'get lost, you have no valid 
complaints' response.
We then filed complaints to IIROC, who sided with XXXX and assigned the 
blame to us - as investors.
A complaint was registered with OBSI in mid-2013,  and due to OBSI resources being stretched 
and a heavy work load, we're still awaiting a response.
 
We are both in our 70's.  The fallout is that our peace of mind has been stolen, and quality of 
life is diminished.
  
We also realize that fraud is theft, committed with a smile - and trust is the weapon used.

XXXX