Narrator: If you contact us with an issue
that involves compelling circumstances

we may forward your case right away,
to an investigator or a complaint analyst.

But what is a compelling circumstance?

It could be a health concern,

financial concern,

or security concern for you or your family.

A situation can also be considered compelling,
if we think that it could be a systemic issue –

something that would affect a large number
of people within the Defence Community.

Let’s look at an example:

A Regular Force member’s spouse
had recently been posted,

and the Canadian Armed Forces,
who was concerned about splitting up the family,

was trying to post her to the same location.

This was a problem because she was on sick leave
and needed to continue to receive treatment at her current place of duty.

Their child was also receiving special support
for a severe learning disability.

A move would have put his academic success at risk.

The member applied to stay posted at her current location,
but this request was denied.

She then contacted us for help.

Since her issue involved the immediate
health of her and her family,

it was considered a compelling circumstance
and the Intake Officer forwarded her file

to a complaint analyst right away.

In the end, we were able to help.

It turned out that some critical information

Her file was reviewed and her posting was cancelled.

She was then able to focus on her health
and the needs of her family.

If you think that you have a compelling circumstance
or if you just need more information,

please call us at 1-888-828-3626 or visit our website.

We are standing by to help.