Advance Declaration and ArriveCAN: Contact us

Before you contact us, please review the help topics.

Phone

We can help with:

general questions about Advance Declaration in ArriveCAN
basic problem solving
guiding you through Advance Declaration in ArriveCAN

Hours of operation

7 am to 7 pm ET, Monday to Friday.

Closed on statutory holidays and weekends.

Contact information

Services are offered in English and French.

Telephone: 1-800-461-9999 (toll-free from Canada or the U.S)
Teletypewriter (TTY): 1-866-335-3237 (Canada and U.S. only)
Outside Canada or the U.S.: 1-204-983-3500 or 1-506-636-5064 (long distance charges apply)

Online form

Personal information collection statement

The transmission of this information is not secure. Please do not include sensitive personal information, such as your social insurance number, passport information, personal finance data, and medical or work history. Any such information will be deleted from our reply.

The personal information you provide in relation to technical or registration assistance, or general inquiries for Advance Declaration in ArriveCAN is protected under the Privacy Act.

How your information is used and disclosed

The information you provide may be used and disclosed to address technical or registration issues, or general inquiries for Advance Declaration. For these purposes, the personal information may be used by and/or disclosed to employees and the Canada Border Services Agency as well as other government institutions. The personal information may also be used for policy analysis, research, program evaluation or quality assurance purposes.

In other limited and specific circumstances, personal information may be used and/or disclosed without consent in accordance with section 7 and subsection 8(2) of the Privacy Act.

Your rights under the Privacy Act

In addition to protecting personal information, there is a right to request access to and request correction of one's own personal information as provided for under the Privacy Act and to file a complaint with the Privacy Commissioner of Canada concerning the handling of your information.

Questions or issues related to Advance Declaration in ArriveCAN

Given name: (optional)

Surname: (required)

Email address used for ArriveCAN account: (required)

Date of expected entry to Canada (YYYY-MM-DD): (required)

Time of expected entry to Canada (hh:mm): (optional)

Airport of entry: (optional)

When the issue occurred: (YYYY-MM-DD) (required)

Type of issue: (required)

Device you are using to access ArriveCAN: (required)

Operating system for your device (or browser type if web): (required)

App version you have downloaded (if using a mobile device): (optional)

What have you already tried to resolve the issue? (required)

Details of the issue: (required)

Language selection

Search