Visitor information - Winterlude 2018

Capital Information Kiosk

Address

90 Wellington Street, Ottawa, ON

Telephone

1-844-878-8333 (toll free)
1-888-997-3123 (TTY toll-free)

Winterlude information booths

Available on all official sites on Fridays, Saturdays and Sundays.

Official Winterlude headquarters

Get your Winterlude information Fridays, Saturdays and Sundays at the Official Headquarters:

Skating conditions

Rideau Canal Skateway ice conditions: 613-239-5234.

Tourist information

Getting around

The OLG Sno-Bus Shuttle Service links the Winterlude official sites on weekends and Family day. Stops are sign-posted.

The on-going free shuttle-bus service is provided in Ottawa by OCTranspo and in Gatineau by the Société de Transport de l’Outaouais (STO).

Saturdays and Sundays, February 3, 4, 10, 11, 17 and 18

In Gatineau

10:00 a.m. to 5:30 p.m. between the Centre Robert-Guertin park-and-ride on Saint-Rédempteur Street (regular STO bus stop), Jacques-Cartier Park North and Confederation Park.

In Ottawa

Saturdays, 10:00 a.m. to 8:00 p.m., Sundays, 10:00 a.m. to 5:30 p.m., between Dows Lake, Rideau Canal Skateway and Confederation Park.

Monday, February 19

10:00 a.m. to 3:00 p.m. between Dows Lake, Confederation Park and Jacques-Cartier Park North (with OC Transpo only).

Learn more about the OLG Sno-Bus and see the complete list of closed streets.

Facilities and services

Concession Stands

Concessions stands are available at Confederation Park, Jacques-Cartier Park North and on the Rideau Canal Skateway.

First Aid

First aid is available at Jacques-Cartier Park North, on Queen Elizabeth Drive at the National Arts Centre, and on the Rideau Canal Skateway at Fifth Avenue.

Lost and found

Lost and found boxes are kept at Winterlude information kiosks at these locations: Confederation Park, Jacques-Cartier Park North, Rideau Canal Skateway at Fifth Avenue.

Valuable items are turned over to local police:

  • Ottawa Police: 613-236-1222, ext. 5238
  • Gatineau Police: 819-246-0222

Lost Children Services

Lost Children Services are available at:

  • Jacques-Cartier Park North (during park hours)
  • On Queen Elizabeth Driveway at Dows Lake, at the National Arts Centre and at Fifth Avenue (Saturdays and Sundays)

Skate rentals

Skate and sleigh rentals, and skate sharpening, on the Rideau Canal Skateway at the National Arts Centre (819-923-7039), Fifth Avenue at Queen Elizabeth (819-921-6039) and Dows Lake (613- 232-1001).

Washrooms

Portable washrooms are available at each of the main Winterlude locations (Confederation Park, Jacques-Cartier Park North and the Rideau Canal Skateway). Ottawa City Hall (Marion Dewar Place) offers indoor toilets.

Universal accessibility

Special services on the Rideau Canal Skateway include: ramps to access the Skateway and accessible portable toilets.

Accessible portable toilets are available at Jacques-Cartier Park North and Confederation Park, but access to these sites may be difficult due to weather conditions.

A limited number of accessible parking spots ($) are available for people with disabilities at these parking lots:

  • National Arts Centre (NAC)
  • Ottawa City Hall
  • Dows Lake parking (corner of Preston and Prince of Wales)
  • Bronson Avenue’s National Capital Commission parking space

Do your part for the environment

While attending events at Jacques-Cartier Park North, at Confederation Park, Marion Dewar Plaza and on the Rideau Canal Skateway, please:

  • Recycle — put recyclables in the on-site recycling stations
  • Compost — put food waste and other compost items in the on-site compost stations
  • Use public transit
  • Use the Free Shuttle Service linking official Winterlude sites on Weekends and Family Day

Other information

No dogs or pets

Dogs and pets are not permitted at Winterlude sites.

Exceptions are made for service and guide dogs.

Fees

Some Winterlude activities are free and others have fees. See the calendar of events for details.

Plan ahead

Have a look at the Winterlude official hotels and official restaurants.

Get ready for more Winterlude fun! Here are the dates for upcoming Winterlude celebrations:

  • 2019: February 1 to February 18
  • 2020: January 31 to February 17
  • 2021: January 29 to February 15

Sponsors

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