Visitor information - Winterlude 2018
Capital Information Kiosk
90 Wellington Street, Ottawa, ON
1-844-878-8333 (toll free)
1-888-997-3123 (TTY toll-free)
Winterlude information booths
Official Winterlude headquarters
Get your Winterlude information Fridays, Saturdays and Sundays at the Official Headquarters:
Rideau Canal Skateway ice conditions: 613-239-5234.
The OLG Sno-Bus Shuttle Service links the Winterlude official sites on weekends and Family day. Stops are sign-posted.
Saturdays and Sundays, February 3, 4, 10, 11, 17 and 18
10:00 a.m. to 5:30 p.m. between the Centre Robert-Guertin park-and-ride on Saint-Rédempteur Street (regular STO bus stop), Jacques-Cartier Park North and Confederation Park.
Saturdays, 10:00 a.m. to 8:00 p.m., Sundays, 10:00 a.m. to 5:30 p.m., between Dows Lake, Rideau Canal Skateway and Confederation Park.
Monday, February 19
10:00 a.m. to 3:00 p.m. between Dows Lake, Confederation Park and Jacques-Cartier Park North (with OC Transpo only).
Learn more about the OLG Sno-Bus and see the complete list of closed streets.
Facilities and services
Concessions stands are available at Confederation Park, Jacques-Cartier Park North and on the Rideau Canal Skateway.
First aid is available at Jacques-Cartier Park North, on Queen Elizabeth Drive at the National Arts Centre, and on the Rideau Canal Skateway at Fifth Avenue.
Lost and found
Lost and found boxes are kept at Winterlude information kiosks at these locations: Confederation Park, Jacques-Cartier Park North, Rideau Canal Skateway at Fifth Avenue.
Valuable items are turned over to local police:
- Ottawa Police: 613-236-1222, ext. 5238
- Gatineau Police: 819-246-0222
Lost Children Services
Lost Children Services are available at:
- Jacques-Cartier Park North (during park hours)
- On Queen Elizabeth Driveway at Dows Lake, at the National Arts Centre and at Fifth Avenue (Saturdays and Sundays)
Skate and sleigh rentals, and skate sharpening, on the Rideau Canal Skateway at the National Arts Centre (819-923-7039), Fifth Avenue at Queen Elizabeth (819-921-6039) and Dows Lake (613- 232-1001).
Portable washrooms are available at each of the main Winterlude locations (Confederation Park, Jacques-Cartier Park North and the Rideau Canal Skateway). Ottawa City Hall (Marion Dewar Place) offers indoor toilets.
Special services on the Rideau Canal Skateway include: ramps to access the Skateway and accessible portable toilets.
Accessible portable toilets are available at Jacques-Cartier Park North and Confederation Park, but access to these sites may be difficult due to weather conditions.
A limited number of accessible parking spots ($) are available for people with disabilities at these parking lots:
- National Arts Centre (NAC)
- Ottawa City Hall
- Dows Lake parking (corner of Preston and Prince of Wales)
- Bronson Avenue’s National Capital Commission parking space
Do your part for the environment
While attending events at Jacques-Cartier Park North, at Confederation Park, Marion Dewar Plaza and on the Rideau Canal Skateway, please:
- Recycle — put recyclables in the on-site recycling stations
- Compost — put food waste and other compost items in the on-site compost stations
- Use public transit
- Use the Free Shuttle Service linking official Winterlude sites on Weekends and Family Day
No dogs or pets
Dogs and pets are not permitted at Winterlude sites.
Exceptions are made for service and guide dogs.
Some Winterlude activities are free and others have fees. See the calendar of events for details.
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