COVID-19 - Information for Canadian Heritage employees

The information on this page is being migrated to the departmental intranet site. Visit the new page on Our PCH for the most recent information.

Workplace access 

Guide for a safe reintegration into the workplace in the context of the COVID-19 pandemic (for Canadian Heritage employees only)

This guide will provide Canadian Heritage employees, including those with supervisory and managerial functions, with the necessary orientation for a safe reintegration into the workplace during the COVID-19 pandemic.

All employees must read this guide and sign the attestation form to confirm that they have read it in its entirety. A link to the attestation form is provided at the end of this guide.

PCH - Reintegrating to a secured work environment

Follow Véronique Dériger, DG of Human Resources, as she tours reorganized workspaces and presents new signage and security protocols in this video.

PCH resources

Network usage

Access the Internet without affecting the PCH remote network

Open Internet: You can now access the Internet from your PCH computer when working remotely without having to connect to the PCH remote network! You can watch videos, attend Zoom calls and use social media without affecting the remote network.

This change was made to reduce traffic on our network and we are asking employees to do their part to keep our corporate network from becoming saturated.

To activate this change on your computer, please follow the instructions below. You will only have to do this once.

Afterwards, you will log into the PCH remote network as usual for regular activities, such as email and accessing drives, but for any network-intensive activities, such as video streaming (i.e. Zoom, YouTube) and social media (i.e., Facebook, Instagram) you must disconnect from the PCH remote network.

If you have any questions about this communiqué, please contact the CIOB Service Desk at 819-956-0611 or 1-866-956-0611.

One-time activation procedure

  1. Restart your computer
  2. Log onto the PCH remote network as usual
  3. Disconnect from the PCH remote network
  4. Restart your computer

At this point, accessing Internet is simply achieved by using your web browser (i.e.: Internet Explorer, Edge, Chrome) to navigate to sites as you would normally do while connected to the PCH network.

For network-intensive activities, remember to disconnect from the PCH network.

Disconnecting from the PCH remote network

Figure 1: PCH network disconnection process
Screenshot on how to disconnect from the PCH network
Figure 1: PCH network disconnection process - text version
  1. Right-click the Cisco AnyConnect icon (at the bottom of your screen)
  2. Click on Disconnect

PCH employees are requested to adhere to the PCH Network Appropriate Use Standard (for Canadian Heritage employees only, PDF version, 377 kB). This includes not accessing sites containing inappropriate content or accessing sites that may expose the Department to IT Security threats, such as viruses or malicious code.

Flexible working arrangements and leave

If  you need to take time off because of COVID-19, please consult the examples of situations requiring the use of Other Leave with Pay (699).

How to submit a request for other leave with pay (699)

After consultation between management and Labour Relations beforehand, once a week, please send your leave request form (PDF format, 364 KB) or an e-mail approved by the manager holding financial delegation under section 34 of the Financial Administration Act to the generic box of the Departmental Compensation Liaison Team. Please also indicate the cumulative total of hours off and the reason for using the code.

Please refer to the examples of situations requiring the use of other leave with pay. Should you have any questions regarding leave requests, please do not hesitate to contact the Departmental Compensation Liaison Team.

You may use your personal e-mail address to do so, so that you do not have to log on to the remote network. If you do not have access to a computer, please contact your manager who can make the necessary arrangements with the Compensation Liaison Team.

Note: these measures may be subject to change at any time as directed by the central agencies.

Travel

Federal and provincial public health officials recommend that all travellers from abroad be isolated for 14 days. As such, we ask all employees to inform their managers if they have travelled or plan to travel for personal reasons. While we are concerned about respecting the privacy of our employees, this measure will go a long way to limiting the spread of the COVID-19 virus in our communities.

Due to COVID-19, travel should be limited and only approved on an exceptional basis. The following considerations should be made prior to approving any travel:

  • Health and safety of the employee;
  • Necessity of the travel;
  • Can the travel be delayed;
  • Alternative ways to meet the requirement (e.g. virtual meetings);
  • Travel restrictions in your region, as well as inside and outside of Canada;
  • Requirement of 14 day self-isolation for some travel locations;
  • Measures employees need to take while on travel status (masks, sanitizers etc.);
  • Increased travel costs.

Employee health

Mental health

As the current situation may create uncertainty and anxiety, the Treasury Board Secretariat has developed online resources to provide guidance to federal employees. We encourage you to consult these resources and seek the assistance you need, including contacting the 24-7 Employee Assistance Program (EAP).

What to do in case of disease?

As a rule, employees supporting critical services should work from home.
At all times, the privacy of the employee must be respected.
Contact the Employee Assistance Program (EAP) if you feel the need.

Employee is symptomatic or asymptomatic and awaiting diagnosis of COVID-19
Employee
Manager
  • Contact the Occupational Health and Safety Team at 819-665-3909 or via the generic mail box.
  • Remind the employee to follow the advice of their provincial public health authority.
  • If the Occupational Health and Safety Team determines that an office disinfection plan is necessary, contact:
Occupational Health and Safety Team
  • Provide advice and guidance to managers.
  • Determine the measures to be taken (cleaning, communication, and other), if applicable.
Facilities Management
  • Provide advice and guidance to Regional Administrative Services Managers.
  • Provide cleaning service for buildings not served by PSPC.
Employee is symptomatic or asymptomatic and received a positive diagnosis of COVID-19
Employee
Manager
  • Contact the Occupational Health and Safety Team at 819-665-3909 or via the generic mail box.
  • Remind the employee to follow the advice of their provincial public health authority.
  • If the Occupational Health and Safety Team determines that an office disinfection plan is necessary, contact:
Occupational Health and Safety Team
  • Provide advice and guidance to managers.
  • Determine the measures to be taken (cleaning, communication to employees, and other), if applicable.
Facilities Management
  • Provide advice and guidance to Regional Administrative Services Managers.
  • Provide cleaning service for buildings not served by PSPC.
Employee declares that a member of his immediate entourage is awaiting diagnosis of COVID-19
Employee
Manager
Occupational Health and Safety Team
  • Provide advice and guidance to managers.
  • Determine the measures to be taken (communication, and other), if applicable.
Employee declares that a member of his immediate entourage received a positive diagnosis of COVID-19
Employee
Manager
Occupational Health and Safety Team
  • Provide advice and guidance to managers.
  • Determine the measures to be taken (communication, and other), if applicable.

Temporary Public Service Health Care Plan changes

Making sure that our employees have support for the health care they need during this pandemic is very important. For this reason, here is a message from the Chief Human Resources Officer.

The Government of Canada has implemented temporary changes to the Public Service Health Care Plan. These new measures are designed to help plan members and their eligible dependents access healthcare benefits, while at the same time, minimizing their social interaction with healthcare professionals as well as supporting the social distancing directive.

In summary, these measures include:

  • extending travel emergency benefits;
  • relaxing the dispensing limit for maintenance medications and allow the pharmacist to exercise professional discretion whether to dispense the medication sooner;
  • accepting claims for social workers as mental health professionals;
  • removing the requirement for a prescription for mental health and physiotherapy services.

These temporary changes will be in effect until April 24, 2020, with the possibility of being extended.

More information on these changes is available on canada.ca. Plan members who require assistance with travel-related medical emergencies in Canada and the United States should call Allianz toll-free at 1-800-667-2883. Those in all other countries should call Allianz collect at 519-742-1342.

Important contacts

PCH Emergency Management team

Email
pch.gestiondesurgences-emergencymanagement.pch@canada.ca
Telephone
819-997-6932

Employee Assistance Program

24 hours a day / 365 days a year

Telephone
1-800-268-7708
TTY
1-800-567-5803

Office of Values and Ethics

Telephone
819-956-9060
Telephone
toll-free
1-800-675-6811
TTY
819-997-3123
Email
PCH.bve-ove.PCH@canada.ca

Departmental Compensation Liaison Team

Email
PCH.remuneration-compensation.PCH@canada.ca
GC resources

Information and resources

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