Emergency Support Fund for Cultural, Heritage and Sport Organizations: Phase 1 recipient survey results

Canadian Heritage, in collaboration with the Canada Council for the Arts, Telefilm Canada, and the Canada Media Fund, developed a survey to determine whether the Emergency Support Fund for Cultural, Heritage and Sport Organizations (ESF) achieved its main objectives and inform next steps in supporting these sectors going forward.

The survey was sent to Phase 1 recipients of the ESF in September 2020 and closed in October 2020.

With a 56% response rate, 2,461 Phase 1 recipients responded to the survey

ESF Survey Response Rate
ESF Survey Response Rate – text version

Three boxes demonstrating the following information:

  • Organizations reached: 4,361
  • Survey responses: 2,461
  • Response rate: 56%

A majority of respondents reported that prior to receiving the ESF, the COVID-19 crisis affected their organization financially

Extent of Financial Effect of COVID-19 on Respondent Organizations
Extent of Financial Effect of COVID-19 on Respondent Organizations – text version

Bar graph showing the following results:

  • Large extent: 68%
  • Moderate extent: 28%
  • Small extent: 4%
  • Not at all: 0.4%

Responses indicate that the ESF met its intended objectives of supporting business continuity and maintaining jobs

Purpose for Seeking ESF Funding
Purpose for Seeking ESF Funding – text version

Table showing the following results:

  • To pay for operating costs other than labour costs (e.g. rent, utilities, insurance, property taxes, etc.) 63%
  • To pay for self-employed workers/freelancers 50%
  • To adapt business model (e.g. adoption of innovative solutions and tools, digital transformation) 46%
  • To pay the wages of employees in the organization 43%
  • To honour existing contracts for cancelled, postponed or modified projects (e.g. technical teams, artist fees, stage, security, facility rental) 40%
  • To implement new required public health safety measures 30%
  • Other 10%

Respondents used complementary support measures to weather the effects of the pandemic

The ESF was used in combination with other complementary sources of funding, with 42% of respondents indicating they received funding from other Government of Canada measures and 27% receiving funding from their provincial/territorial government.

Use of Other Emergency Support Measures
Use of Other Emergency Support Measures – text version

Bar graph showing the following results:

  • Federal government: 42%
  • Provincial/Territorial government: 27%

Overall, respondents were satisfied with each step of the ESF’s delivery process

The majority of respondents were satisfied with the delivery of the ESF, with 98% indicating that they were very or somewhat satisfied with the timeliness at which funds were received following the submission of the attestation/application.

Most respondents (81%) were also very or somewhat satisfied with the amount of funding they received, and 86% were very or somewhat satisfied with the information they received throughout the process.

Respondent Satisfaction with the ESF
Respondent Satisfaction with the ESF – text version

Table showing the following results:

Satisfaction with the…

  • timeliness at which funds were received following the submission of the attestation/application: 98%
  • information received throughout the process: 86%
  • amount the organization received: 81%

Respondents perceived that the ESF contributed to stabilizing their sector

While the cultural, heritage and sport sectors continue to suffer adversely due to the economic effects of the COVID-19 pandemic, 44% of respondents perceived that the ESF helped stabilize their sector to a large extent.

Extent to which respondents think the ESF helped stabilize their sector overall
Extent to which respondents think the ESF helped stabilize their sector overall – text version

Pie chart showing the following results:

  • Large extent: 44%
  • Moderate extent: 37%
  • Small extent: 17%
  • Not at all: 2%

More information

For further information about the ESF, consult the questions and answers page.

You may also contact the Department of Canadian Heritage.

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