Questions about ArriveCAN

On this page

How do I submit my information after I cross into Canada?

All travellers, whether you travel by air, land or sea, must report daily after your entry into Canada. If you’re entering Canada for exempt travel, you don't have to report after you’ve entered.

You must report to:

  • confirm that you've arrived at the address you provided for your quarantine or isolation location within 48 hours of your entry into Canada
  • complete daily COVID-19 symptom self-assessments until the completion of your quarantine period or until you report symptoms

If you don't complete your reporting after you’ve entered Canada, you may receive phone calls or public health follow-ups.

How to report depends on if you:

Used ArriveCAN to enter Canada

If you’ve used ArriveCAN before you entered Canada, you’re encouraged to continue to use it daily after your arrival. You'll be able to complete your mandatory reporting in less than a minute.

Please be sure you are using the most recent version of ArriveCAN

For technical reasons, you will only receive a notification 2 days after your arrival in Canada due to factors such as time zones and arrival times, dates could be off by approximately 1 day.

You will only receive notifications for 14 days following your arrival in Canada.

To submit your information using ArriveCAN after you cross into Canada, please click on the bell on the top right hand corner in the app, you will receive push notifications, and you’ll receive emails that provide a link to the reporting site.

If you cannot use ArriveCAN after your entry, call 1-833-641-0343 daily during your quarantine period.

If you have reported symptoms the 14 day quarantine period will restart.

Didn’t use ArriveCAN to enter Canada

If you submitted your information verbally or by paper form when you entered Canada, you can’t use ArriveCAN to complete your mandatory reporting. You must call 1-833-641-0343 instead. It will take approximately 5 minutes to complete your daily reports.

How do I use ArriveCAN?

After you create an account you will be guided through the submission process. First, indicate how you are entering Canada. Select one of the following options: entry by air, entry by land, or entry by marine.

Next, identify whether your travel is exempt from the requirement to quarantine by answering yes or no. All information entered in ArriveCAN is for information collection purposes only and in no way designates a traveller as having exempt travel status or being eligible to enter the country. A Canada Border Services Officer will validate a traveller’s eligibility to enter Canada at the port of entry, regardless of what the traveller indicated in ArriveCAN.

Exempt travellers are entering Canada for purposes such as performing cross-border work, essential services, flight crew, medical support, or trade or transport and are exempt from the requirement to quarantine/isolate that is set out in the Mandatory Isolation Emergency Orders made under the Quarantine Act, but will still have certain obligations under the Emergency Orders. A Canada Border Services Officer will determine traveller’s exempt travel status upon arrival at the Canadian POE.

Non-Exempt Travellers

If you are not an exempt traveller, you will be asked the purpose of your travel. You must have the necessary documentation to qualify to be permitted into Canada. Select one of the following categories:

  • Family reunification
  • Foreign worker
  • Study (international student)
  • Study (US-Canada cross border)
  • Compassionate grounds
  • None of the above

Note: extended family members are to select Family Reunification as the purpose of travel in the ArriveCAN application.

The following are definitions for the above categories:

Family reunification
A foreign national who intends to enter Canada to be with an immediate or extended family member (as defined in the Emergency Orders made under the Quarantine Act) who is a Canadian citizen, a person registered under the Indian Act, or a permanent resident, and can demonstrate the intent to stay for a period of at least 15 days.
Foreign Worker
A foreign national who seeks to enter Canada to work and who either holds a valid work permit, has received approval of their application for a work permit, or who is exempt from the requirement to obtain a work permit.
Study- US-Canada cross-border student
Students, from kindergarten to post-secondary, who cross the Canada-US border regularly or daily to attend school.
Study- international student
Foreign national students who have a valid letter of acceptance from a Designated Learning Institution and meet all eligibility and admissibility requirements, and for their admission to Canada.
Compassionate Grounds
Persons who have a valid letter issued by the Minister of Health or her delegate allowing them to enter Canada for compassionate reasons, in accordance with Emergency Orders made under the Quarantine Act.

Next, you will enter your travel information. Enter your port of entry from the drop down list and date of arrival into Canada, and airline and flight number, if applicable. If you have a connecting flight, enter the information for the first flight that will bring you into Canada. For example, if you are flying Paris to Halifax via Toronto, you should enter your flight details from Paris to Toronto.

You will then enter your traveller details, including your name, date of birth, and travel document type, number and country of issuance.

Multiple Traveller Submission

On the next screen, you will have the option to add additional travellers. To add a new traveller, click ‘+ ADD ANOTHER TRAVELER’. To delete a traveller, click on the garbage bin icon next to their name.

You may submit information on behalf of certain other persons with whom you are travelling, as long as all persons are residing at the same address for the duration of their quarantine/isolation period, and you have the authority or permission to collect and share this information. You can add up to 7 additional travellers, for a maximum of 8 travellers per submission.

With this feature, you can enter information for:

  • Your spouse or common law partner
  • Your children (or children for whom you have legal guardianship), who are 18 years or younger
  • Any other adult for whom you are a legal guardian

As the primary traveller, you can register yourself for ArriveCAN and provide contact and travel information on behalf of other travellers that meet the criteria above.

You will then provide the destination where you will stay for the 14-day quarantine/isolation period after you enter Canada. If you are submitting information on behalf of other travellers, they must be staying at the same location. In the first field, indicate the type of location: returning home, staying with friends or family, hotel, motel, hostel or rental accommodation, or other. If you choose ‘other’, describe the type of location in the open text field. Enter the address. As you begin to type in your address, a list of addresses will auto-populate. Select the correct address or fill in the fields. If you have an apartment or unit number, ensure that you have filled out this field.

On the next screen, you will provide the primary (required) and secondary (optional) telephone numbers, email address, and official language of choice. If you are submitting for multiple travellers, this information is only entered for the primary traveller.

You will then complete your quarantine plan questionnaire. For each traveller, indicate ‘yes’ or ‘no’ to the following questions:

  • Do you have accommodation where you can quarantine for 14 days?
  • Are there vulnerable people at the location where you plan to quarantine (e.g. elderly individual(s), person(s) with underlying conditions)?
  • Is your quarantine accommodation a group living environment (e.g., group home or senior residence, camp) or does it currently house different families?
  • Can you have food, medication, or other necessities delivered to your accommodation while in quarantine?

Complete your COVID-19 self-assessment by reporting if you or any of the travellers included in your submission are experiencing symptoms of COVID-19 (i.e., “fever and cough” or “fever and difficulty breathing”) by selecting ‘yes’ or ‘no’ next to the traveller’s name.

On the next screen, you are asked to click ‘submit’ to finish your ArriveCAN submission if you are satisfied with the information you have provided.

Upon clicking ‘submit’, you are provided with an ArriveCAN receipt. If a flag or house icon appears beside a traveller’s name, it indicates that they have answered either a COVID-19 symptom self-assessment question or quarantine plan question that warrants a referral to a PHAC Officer upon arrival. At the bottom of the receipt, there is a 6-digit alphanumeric confirmation code.

If travelling to Canada via air, you must complete your digital submission before boarding your flight to Canada; you will show this code to the Canada Border Services Officer upon arrival at the Canadian port of entry. If travelling via land or marine, you will show this code to a Canada Border Services Officer at the Canadian port of entry.

To retrieve your receipt, click on ‘View your ArriveCAN receipt’.

Exempt Travellers

If you are an exempt traveller, select the type of exempt travel you will be performing on this trip: cross-border work, travelling to a remote border community, returning to Canada (denied entry to the US), essential services, medical support, or trade or transport.

Next, you will enter your travel information. Enter your port of entry and date of arrival into Canada, and airline and flight number, if applicable.

You will then enter your traveller details, including your name, date of birth, travel document type, number, and country of issuance.

Exempt travellers have the option of providing an address where they can be reached for the 14 days where they will be staying in Canada after their entry. This screen does not appear for trade or transport exempt travellers. In the first field, indicate the type of location: returning home, staying with friends or family, hotel, motel, hostel or rental accommodation, or other. If you choose ‘other’, describe the type of location in the open text field. As you begin to type in your address, a list of addresses will auto-populate. Select the correct address or fill in the fields. If you have an apartment or unit number, ensure that you have filled out this field.

On the next screen, you will provide the primary (required) and secondary (optional) telephone numbers, email address, and official language of choice.

Complete your COVID-19 self assessment by reporting if you are experiencing symptoms of fever and cough or fever and difficulty breathing by selecting ‘yes’ or ‘no’ next to your name.

On the next screen, you are asked to click ‘submit’ to finish your ArriveCAN submission if you are satisfied with the information you have provided.

Upon clicking ‘submit’, you will be provided with an ArriveCAN receipt. At the bottom of the receipt, there is a 6-digit alphanumeric confirmation code. If travelling via air, you must complete your digital submission prior to boarding your flight; you will show this code on arrival to a Canada Border Services Officer at the Canadian border. If travelling via land or marine, you will show this code to a Canada Border Services Officer at the Canadian border.

There is one additional step for exempt travellers entering by air. Below the confirmation code is a field to enter a 3-digit code on the ArriveCAN receipt. You will be provided this code after a Canada Border Services Officer confirms your exempt traveller status.

If the Canada Border Services Officer deems your travel to not be exempt, click on ‘complete quarantine plan’ at the bottom of the receipt screen.

How do I change my information?

You can change your information at any time (pre-border) up until your information is submitted. Once you submit your information, you cannot change this information. A new submission will be required. If you choose to submit a new form, please note that all information from your previous form will be erased. The most recent submission will be the one that is reconciled.

To change your contact information after arrival into Canada please go to canada.ca/arrivecan click on “Get Help with ArriveCAN” and then “Contact Us”. Please submit your request on the Contact Form. Please note, that a change in quarantine location should only happen in an exceptional circumstance when something forces a traveller to leave their initial location, such as the unexpected arrival of an elderly family member, or determining that they cannot access necessities of life.

When can I submit my travel information through ArriveCAN?

You can submit your information 365 days before your travel date.

You cannot submit information more than 1 year before your travel date.

Why am I not getting notifications from the ArriveCAN mobile application?

Troubleshooting:

    You will only receive notification 2 days after your arrival in Canada, due to factors such as time zones and arrival times - waiting an additional 24hrs is recommended.

    You will only receive notifications for 14 days following your arrival in Canada.

    Why are the dates in my notifications inaccurate?

    Troubleshooting:

    You will only receive a notification 2 days after your arrival in Canada due to factors such as time zones and arrival times, dates could be off by approximately 1 day.

    You will only receive notifications for 14 days following your arrival in Canada.

    If you have reported symptoms the 14 day quarantine period will restart.

    How does ArriveCAN work?

    ArriveCAN is simple to use and is designed to collect basic contact and travel information from travellers to Canada. ArriveCAN also asks yes or no questions related to COVID-19 symptoms and quarantine or isolation plans.

    I do not have access to a smartphone, computer, or internet connection. What do I do?

    Depending on the circumstances of the individual traveller, the person may fall under the exemption to submit mandatory information electronically due to inadequate infrastructure. In the case that someone has no access to technology, must physically purchase their air ticket and is precluded from submitting information electronically, a Canada Border Services Officer will, at the port of entry,

    • inform the person of their requirements to submit mandatory information to the Government of Canada,
    • inform the person that they are not in compliance with the requirement to submit this information electronically,
    • assess the need for implementing any enforcement measures based on guidance to be provided by the Government of Canada, and
    • provide the person with the means to submit this information physically, e.g. provide a paper form, take their information verbally (for land borders only).

    Daily reporting of symptoms, as required by the Government of Canada under the Mandatory Isolation Emergency Orders during the 14-day quarantine period, would be done by telephone using the 1-833-641-0343 for persons who provide their information verbally to a Canada Border Security Officer or through a paper form.

    Is the submission of information using ArriveCAN mandatory?

    Requirements before entering Canada

    Travellers entering Canada by air must use ArriveCAN to submit their travel information before they board their flight to Canada. You can use ArriveCAN up to 365 days before you travel to Canada. This includes travel and contact information, quarantine plan (unless exempted under conditions set out in the Mandatory Isolation Order), and COVID-19 symptom self-assessment. You must show your ArriveCAN receipt upon entering Canada to a Canada Border Services Officer upon entering Canada.

    If you're exempted under conditions set out in the Mandatory Isolation Emergency Order and traveling via air, you must use ArriveCAN to submit your information digitally before boarding your flight. Travellers entering Canada via land or sea are encouraged to use ArriveCAN to submit their information prior to their arrival at the port of entry.

    Requirements after entering Canada

    All travellers, whether they travel by air, land or sea, must provide information after their entry into Canada within the 14-day period after they enter Canada. You must use ArriveCAN to:

    • confirm that you've arrived at the address you provided for your quarantine or isolation location within 48 hours of your entry into Canada
    • complete daily COVID-19 symptom self-assessments during your quarantine period, for asymptomatic travellers only.

    If you're exempted under conditions set out in the mandatory isolation order, you do not need to submit any information after you have entered Canada.

    What do I do with my ArriveCAN receipt?

    If entering by air you will need to submit your information in ArriveCAN before boarding your flight to Canada. When you submit your information using ArriveCAN you will be provided a receipt with a 6-digit alphanumeric confirmation code. You will need to present your ArriveCAN receipt to a Canada Border Services Officer upon your arrival to Canada.

    If you are travelling via land or marine, present your confirmation code to a Canada Border Services Officer upon your entry to Canada.

    What COVID-19 information do you need?

    Report a problem or mistake on this page
    Please select all that apply:

    Thank you for your help!

    You will not receive a reply. For enquiries, contact us.

    Date modified: