Questions about mandatory hotel stopover

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Booking your stay at an approved hotel

What do I need to book the mandatory 3-night stay at a government-authorized accommodation (GAA)?

In order to book you will need to confirm the following:

  • traveller name(s)
  • date(s) of birth
  • gender (male, female, or undisclosed)
  • arrival city and date
  • credit card
  • special requests and accessibility concerns
  • pet information
  • email address
How soon can I book my 3-night mandatory stay at a GAA?

You can book directly by phone or online up to 14 days in advance of arrival. Some of the hotels offer direct online booking for government-authorized accommodation. For information on approved hotels that can accept online bookings, please go to COVID-19 mandatory hotel stopover: Booking and list of government-authorized hotels.

For all others, identify that you require accommodation for the COVID-19 mandatory 3-night stopover to ensure you are booked correctly.

It is the responsibility of the traveller to ensure that you have a confirmed government-authorized hotel booking prior to boarding a flight coming to Canada. Failure to provide evidence of pre-paid accommodation at a government-authorized hotel prior to boarding may result in enforcement action in Canada, including a fine of $3,000.

Are some travellers exempt from the mandatory hotel stopover?

Visit the COVID-19 mandatory hotel stopover page for information about traveller’s exemptions.

Do temporary workers have to quarantine in GAAs?

Until March 21, 2021, workers in certain seasonal occupations (agriculture, agri-food and seafood workers) under the National Occupational Classification (NOC) system won’t need to complete the 3-night hotel stopover.

Instead, they’ll go directly to the location of their 14-day quarantine provided by their employer. This location is where they’ll wait for the results of their COVID-19 test taken on arrival.

I don’t have a credit card. Can I book a room using someone else’s credit card? Can I book a room for someone else?

You may book a reservation for someone other than yourself, as long as all of the pertinent information is provided to the travel agent.

Further, the credit card does not have to match the guest’s name. The travel agent will make a booking if someone provides a credit card that is not in the guest’s name. The guest will be advised to contact the hotel. The hotel will be expected to ask the guest to complete a third party booking form. This is common in the hotel reservation industry to ensure that hotels obtain the permission of the cardholder to pay for the stay.

How do I change my reservation date if my flight is cancelled or changed?

Travellers should contact the hotel where they have a confirmed booking to look at changing their booking date.

Can you provide me with information on the hotels available to be booked?

For information on approved hotels, please go to COVID-19 mandatory hotel stopover: Booking and list of government-authorized hotels.

What are the prices?

Hotels set their own rates and are subject to change. They also differ based on the city you are booking in. For more information, you can call the hotel directly to inquire into their GAA rates.

For information on approved hotels, please go to COVID-19 mandatory hotel stopover: Booking and list of government-authorized hotels.

Am I required to stay at a GAA?

Please visit COVID-19: Travel, quarantine and borders for further information.

Do I need to reserve accommodation before booking my flight?

Yes. A finite number of rooms are available under government-authorized accommodation to support discretionary travel. If those rooms are full, non-exempt travellers are expected to adjust their travel plans to ensure they have government-authorized accommodation booked prior to arrival. Those who do not are subject to penalties. PHAC is currently accepting more hotels as government-authorized accommodations to ensure additional rooms are available for travellers.

You can book directly by phone or online up to 14 days in advance of arrival.

Is the hotel pet friendly?

For information on whether a hotel is pet friendly, please visit COVID-19 mandatory hotel stopover: Booking and list of government-authorized hotels to find the links to the approved hotels in your choice of return city.

What happens if I can’t afford the cost of booking a government-authorized hotel and do not have a reservation?

It is important that travellers understand that it is their responsibility to ensure they have a confirmed government-authorized hotel booking before they fly to Canada. All travellers, whether they face financial hardship or not, may face enforcement action in Canada, including a fine of $3,000, if they don't provide evidence of pre-paid accommodation at a government-authorized hotel prior to boarding.

I already have booked a hotel, but it is not GAA. Can I continue my journey?

No. As of February 21, 2021, at 11:59 pm ET, travellers, unless exempted, are required to reserve a government-authorized hotel for 3 nights prior to departure to Canada. Travellers must present proof of having reserved and pre-paid for their accommodation through ArriveCAN.

You will need to book a GAA and cancel your current reservation.

It is the responsibility of the traveller to ensure that you have a confirmed government-authorized hotel booking prior to boarding a flight coming to Canada. Failure to provide evidence of pre-paid accommodation at a government-authorized hotel prior to boarding may result in enforcement action in Canada, including a fine of $3,000.

I have dietary restrictions. Will the hotel be able to accommodate my needs?

Yes. As a government-authorized accommodation, the facility has been advised that they must be able to meet a wide variety of dietary needs. Please work with the hotel once checked in, or contact the hotel directly if you need further information.

The links to the hotels in your preferred arrival city are located at COVID-19 mandatory hotel stopover: Booking and list of government-authorized hotels.

Can travellers share accommodations? If so, would the price be reduced?

People who live in the same household may stay in the same hotel room if travelling together. Room rate will include base room rate plus an additional fee for each additional person staying in the same room.

Does the mandatory stay in a hotel apply to unaccompanied minors or unaccompanied dependants?

No. Unaccompanied minors and unaccompanied dependants will be provided with two test kits and directed to their final place of quarantine. They will be directed to take the first test on arrival at their place of quarantine and the second later during their quarantine.

Travellers are exempt from the 3-night hotel stay if they're:

  • an unaccompanied minor
    • this is a person who's less than 18 years of age and isn't accompanied by a person who's 18 years of age or older
  • an unaccompanied dependant
    • this is a person who's 18 years of age or older and is dependent on one or more other people for care or support:
      • because of mental or physical limitation and
      • who won't be accompanied by a person who's 18 years of age or older
Is the hotel safe?

The requirement to stay in a government-authorized accommodation or at a designated quarantine facility are public health measures that are necessary to ensure that we are keeping Canadians safe from infection particularly given the arrival of new variants in Canada and around the world.

The Public Health Agency of Canada is aware of the incident from February 17, 2021 at the Designated Quarantine Facility in Montreal. PHAC takes these allegations extremely seriously and is working with law enforcement and the affected hotel to shed light on the situation.

The Government of Canada takes the health, safety and security of travellers who are staying in Government-authorized accommodations or designated quarantine facilities very seriously.

Government of Canada employees and security personnel are stationed at designated quarantine facilities to help provide a safe and secure environment in which travellers can comply with regulatory requirements without putting the community and Canadians at risk of infection.

Canada’s hotel community is actively supporting the Government of Canada’s mandatory quarantine requirements and the Public Health Agency of Canada is in daily contact with hotels to support their needs.

I’m looking for more specific information on the hotels

For more specific information on the hotel you’ve booked (or are looking to book), check their website or reach out to the hotel directly by phone.

Traveller responsibilities while at the hotel

What does the Mandatory Isolation Order made pursuant to the Quarantine Act require of persons entering Canada?

Every person entering Canada must answer relevant questions asked at the border and provide any information or record in their possession that is required. Effective January 7, 2021, for all airline travellers coming to Canada regardless of citizenship, all travellers five years of age or older must provide proof of a negative laboratory test result for COVID-19 to the airline prior to boarding a flight to Canada. They must also wear a non-medical mask or face covering upon entry and while in transit to their place of isolation or quarantine.

All travellers arriving to Canada by air, as of February 22, 2021, with some exceptions, will be required to take a COVID-19 molecular test when they arrive in Canada before exiting the airport, and another toward the end of their 14-day quarantine period. With limited exceptions, air travellers, will also be required to reserve, prior to departure to Canada, a 3-night stay in a government-authorized hotel. Travellers will be able to book their government-authorized stay starting February 18, 2021. These new measures are in addition to existing mandatory pre-boarding and health requirements for air travellers. More information will be available soon.

For travellers arriving to Canada by land, as of February 15, 2021, all travellers, with some exceptions, will be required to provide proof of a negative COVID-19 molecular test result taken in the United States within 72 hours of pre-arrival, or a positive test taken 14 to 90 days prior to arrival. In addition, as of February 22, 2021, travellers entering Canada at the land border will be required to take a COVID-19 molecular test on arrival as well as toward the end of their 14-day quarantine.

Finally, at the same time on February 22, 2021, all travellers, whether arriving by land or air will be required to submit their travel and contact information, including a suitable quarantine plan, electronically via ArriveCAN before crossing the border or boarding a flight.

In accordance with the Mandatory Isolation Order under the Quarantine Act, all persons entering Canada are placed into one of two categories: asymptomatic (without symptoms of COVID-19) or symptomatic (with symptoms).

What are these hotels?

The government-authorized accommodations (GAA) are privately owned and authorized by the Government of Canada for the purposes of accommodating travellers while they wait for their COVID-19 arrival test result.

Generally, GAAs are for people who are asymptomatic, have a negative pre-departure COVID-19 test result and are not close contacts of confirmed or probable cases of COVID-19.

Why do we need to stay at the government-authorized accommodations (hotels)?

Public health authorities across the country are working hard to slow the spread of COVID-19 in our communities and reduce its impact. The Government of Canada is introducing new measures to help limit the spread of COVID-19 and its variants in Canada.

Travellers are now required to take a COVID-19 molecular test upon arrival and remain at a government-authorized accommodation (GAA) for up to 3-nights while they await the results of this test.

How do I get to the hotel?

One of the hotel's main responsibilities will be to safely transport travellers from the airport to the hotel. This is done either though appropriate transportation from airport to hotel or by providing parking for travellers arriving by private vehicle. Refer to your hotel reservation package for details.

My house is nearby, why can’t I just stay there?

To limit the possible exposure of COVID-19 to others, the Government of Canada is requiring travellers to take a COVID-19 molecular test and obtain a negative result before continuing on to their suitable quarantine destination.

What happens if I leave?

Leaving a GAA before obtaining your test results is a violation of the Quarantine Act. Public Health Agency of Canada officers have the authority to issue fines of up to $3,000 for each day of non-compliance or for each offence committed.

Under the Contraventions Act, police and Public Health Agency of Canada officers have the authority to issue contravention tickets to people who do not comply with the Quarantine Act and the Emergency Orders made under this Act, or to transfer them to a designated quarantine facility.

Any traveller who is in contravention of the Act may face fines of up to $3,000 for each day of non-compliance or for each offence committed.

Violating any instructions provided to you when entering Canada is an offence under the Quarantine Act and could lead to up to six months in prison and/or $750,000 in fines. If a person breaks mandatory quarantine or isolation requirements and causes the death of or serious bodily harm to another person, they could face a fine of up to $1,000,000, imprisonment of up to three years, or both.

How would anyone know if I left?

There is security onsite to ensure your safety, security and privacy.

Why does this cost so much?

Costs of these hotel stays vary at each location.

The price includes costs associated with the room, food, security, transportation, and infection prevention and control measures.

If I am able to leave early, how do I get a refund?

The GAA are pre-paid, non-refundable mandatory stop overs for travellers entering Canada.

My travel plans have been interrupted and I do not have a flight to my next destination. Who can help?

Travellers who receive a negative result from the test taken upon arrival at the airport are still required to complete a mandatory 14-day quarantine.

Travellers are responsible to coordinate their forward travel plans; they are encouraged to connect with the airline directly as we understand many are working to accommodate changes.

What happens if I develop symptoms during my stay?

If you start having COVID-19 symptoms:

  • Please remain in your room
  • A Public Health Agency of Canada official will call you to get additional details regarding your condition. Depending on your symptoms, you could be moved to the nearest federal designated quarantine facility to better accommodate your needs.
May I have visitors?

No, visitors are not permitted. You are subject to the mandatory Quarantine Order. To ensure the safety of you, your fellow travellers and your loved ones, visitors are not permitted during your stay to prevent possible spread of the virus.

Will my dietary needs be accommodated? Can I order food to the hotel?

Please notify the hotel personnel if you have allergies, dietary restrictions or any other restrictions.

In unique situations the hotel are prepared to support the delivery of meals if they are not able to provide meals that meet your medical or dietary requirements.

Snacks are also available for travellers (additional costs may apply).

Meals will be delivered to your room three times daily.

How can I go outside to smoke?

If you wish to leave your room to smoke or vape, please contact the hotel reception desk to pre-arrange a time.

It is prohibited to smoke or vape (including cannabis products) in your room. Rooms are equipped with smoke detectors and if smoke is detected, an alarm will sound.

I want to go outside for fresh air, how can I do that?

Travelers who do not have symptoms are able to go outside for outdoor time.

Please request the location and schedule of outdoor times from hotel reception.

During your outdoor time, you are required to wear a mask and maintain a two-meter distance from others.

For the safety of you and your fellow travelers you are not permitted to interact with travelers outside your immediate household or visit common areas of the hotel (e.g. lobby, pool).

Security personnel is responsible for escorting you to and from your outdoor time. Once outside the security personnel will inform you of the boundaries for the outside area.

Receiving your test results

What if my test results come back early, can I leave before the 3 days?

The GAA are pre-paid, non-refundable mandatory stopovers for travellers entering Canada.

If you receive a negative result from the test you took on arrival at the airport, and you have a PHAC-approved quarantine plan, you can leave the GAA once you have received your negative test result, even if it is before the third night of your stay. You will be allowed to complete the remainder of your 14-day quarantine at your planned location.

This includes travellers who need to use public transportation or have an onward domestic flight to reach their final destination.

What if my on arrival test result is positive?

To ensure the safety of you, your fellow travellers and hotel personnel, if you receive a positive test result from your test on arrival or become symptomatic while at the GAA, you must stay in your room.

You will receive a phone call from a Public Health Agency of Canada official who will provide further instructions.

Travellers who test positive for COVID-19 or who display symptoms will be transferred to a Public Health Agency of Canada (PHAC) designated quarantine facility (DQF).

You will be required to isolate for 14 days from when the sample was collected.

Do I still need to quarantine if I receive a negative test result (day 1 AND Day-8 test)?

You must quarantine for 14 days. Your quarantine will end after the 14th day ONLY IF you get a negative test result from your Day-8 test.

Register for your Day-8 test on your first day in Canada. This is not required for travellers tested at Toronto Pearson as you registered on arrival.

  • Calgary: If advised to go to a pharmacy: alberta.ca/covidtravel
    • If advised to use a specimen collection kit: Switch Health or call 1 888-966-6531
  • Vancouver and Montreal: Switch Health or call 1 888-966-6531
Where do air travellers receive their first on arrival test?

As of 11:59 pm ET on February 21, 2021, on arrival to Canada, you will be required to take a test before leaving the airport.

How do I get my test results?

Depending on the test provider, you will receive an email or text message, either with your results or with instructions on how to view your results online.

I do not have access to my email. How do I get my information?

Please refer to the testing package you will receive at check-in.

Approved hotels by province

Note: This the latest information we have received from hotels and may no longer be accurate. Should travellers need further information on pricing or additional details, they should follow up with the hotel.

British Columbia – Vancouver (YVR):

Please see List of government-authorized hotels for more information.

Alberta – Calgary (YYC):

Please see List of government-authorized hotels for more information.

Ontario – Toronto (YYZ)

Please see List of government-authorized hotels for more information.

Quebec – Montreal (YUL)

Please see List of government-authorized hotels for more information.

Price ranges by province

Note: Hotels set their own rates and are subject to change. This is a recent range of hotel rates for the hotels in your return city location.

Price Range per Night
Provinces Single occupancy Double occupancy Triple or Quad occupancy
Alberta $180 to $475 $230 to $550 $280 to $800
British Columbia $420 to $530 $440 to $730 $450 to $930
Ontario $310 to $400 $450 to $550 $500 to $750
Quebec $320 to $450 $420 to $580 $520 to $740

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