Visiting correctional institutions during the COVID-19 pandemic
Important: Visitors to Correctional Service of Canada (CSC) institutions and offices are required to wear a mask. CSC continues to follow Public Service Occupational Health Program COVID-19 Guidance, which requires masks to be worn in all Government of Canada workplaces.
Health and safety measures are in place to protect offenders, staff, and visitors during the COVID-19 pandemic. Find out whether an institution is open for visits, use our screening questions to see if it is safe to visit, and learn what you must do before and after your visit.
- Planning your visit: Find out how to prepare to visit a CSC facility.
- Travel advisories to consider when planning visits that require inter-provincial travel.
- Public health authorities: Information about local public health authorities in specific locations across Canada.
- During and after your visit: There are certain guidelines you must follow during, and after, your visit.
- Frequently asked questions addresses specific questions that visitors might have about the process for visiting during COVID-19.
- Visiting status of an institution identifies which institutions are currently open for visits.
You must be registered on the inmate’s authorized visitors' list. Visits must be booked at least 48 hours in advance by contacting the institution. If you do not book an appointment, we will not be able to contact you if the visit is canceled due to a lockdown or other reason.
- Find contact information for institutions.
- Find out if an institution is currently accepting visitors.
- *Please be aware that at any given time a range of an institution could be closed, which could affect your ability to visit an inmate. The institution may show as open but an inmate may not be able to have visitors.
- Infographic: Visiting an institution during COVID-19 explains how to prepare for a visit and what to expect during your visit
You will be asked a series of questions at the time of booking:
Additional measures may be put in place to prevent the spread of COVID-19. Please note measures are evolving based on public health advice and community transmission.
Masks are mandatory. It is recommended that you bring your own or one will be provided. Please ensure you know how to properly wear a mask.
You cannot bring food, beverages, or personal belongings into the institution. Exceptions may be made for accessibility reasons. Exceptions may also be made for small children that require diapers, bottles, and other items.
Visits will be limited to 1.5 hours.
Monitor your health and know the symptoms of COVID-19:
Do not come to the institution if you are sick. If you are not sure, take this assessment:
Visitors will be screened upon arrival:
Visitors may have their temperature taken by a non-touch thermometer. If you have symptoms, you will not be permitted to enter.
Visitors will be required to wash their hands for 20 seconds and wear a mask during their entire visit.
Vending machines will not be available.
Play areas will be closed and toys will not be permitted.
Physical distancing is proven to be one of the most effective ways to reduce the spread of illness during an outbreak.
After your visit
- Each visitor table will be provided with disinfecting wipes.
- Locations where visiting occurs are disinfected before and after each visit, including visitor washrooms.
- Remember to wash or disinfect your hands.
Thank you for doing your part in keeping our institutions safe and healthy.
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