Visiting correctional institutions during the COVID-19 pandemic

Important: Visitors to Correctional Service of Canada (CSC) institutions and offices are required to wear a mask. CSC continues to follow Public Service Occupational Health Program COVID-19 Guidance, which requires masks to be worn in all Government of Canada workplaces.

Health and safety measures are in place to protect offenders, staff, and visitors during the COVID-19 pandemic. Find out whether an institution is open for visits, use our screening questions to see if it is safe to visit, and learn what you must do before and after your visit.

Planning your visit

You must be registered on the inmate’s authorized visitors' list. Visits must be booked at least 48 hours in advance by contacting the institution. If you do not book an appointment, we will not be able to contact you if the visit is canceled due to a lockdown or other reason.

You will be asked a series of questions at the time of booking:

Additional measures may be put in place to prevent the spread of COVID-19. Please note measures are evolving based on public health advice and community transmission.

Masks are mandatory. It is recommended that you bring your own or one will be provided. Please ensure you know how to properly wear a mask.

You cannot bring food, beverages, or personal belongings into the institution. Exceptions may be made for accessibility reasons. Exceptions may also be made for small children that require diapers, bottles, and other items.

Visits will be limited to 1.5 hours.

Monitor your health and know the symptoms of COVID-19:

Do not come to the institution if you are sick. If you are not sure, take this assessment:

During your visit

Visitors will be screened upon arrival:

Visitors may have their temperature taken by a non-touch thermometer. If you have symptoms, you will not be permitted to enter.

Visitors will be required to wash their hands for 20 seconds and wear a mask during their entire visit.

Vending machines will not be available.

Play areas will be closed and toys will not be permitted.

Physical distancing is proven to be one of the most effective ways to reduce the spread of illness during an outbreak.

After your visit

Thank you for doing your part in keeping our institutions safe and healthy.

Infographic: Visiting an institution during COVID-19

Report a problem or mistake on this page
Please select all that apply:

Thank you for your help!

You will not receive a reply. For enquiries, contact us.

Date modified: