What to do if you have a pay issue

June 6, 2022 -  Defence Stories

We’d like to remind you of what to do if you have a problem with your pay, and the financial support available to you.

If you notice a problem with your pay, speak to your manager and report the issue right away. Next, follow the steps outlined in the Report your Pay Issue (accessible only on the National Defence network) section of the Compensation and Benefits site and then submit your request through the Human Resource Services and Support (accessible only on the National Defence network) tool.

You can also watch a short video guide (accessible only on the National Defence network) that explains what to do when you are faced with a pay issue. Visit the Compensation and Benefits site (accessible only on the National Defence network) for more information.

Financial support is available to you while your problem is being resolved, and employees do not need to demonstrate financial hardship. The criteria are simple:

• Are you missing basic pay as a new hire or returning to work? Ask for an Emergency Salary Advance (accessible only on the National Defence network).
• Are you owed non-basic pay, such as for a promotion, overtime performed, or an acting appointment? Ask for a Priority Payment (accessible only on the National Defence network) (provides up to 60 percent of the amount owed).
• Are you owed out-of-pocket expenses caused by Phoenix pay issues? For expenses like tax advisory services, including financial advice up to $200, submit an Out-of-Pocket Claims (accessible only on the National Defence network) request.

Financial support will continue to be available for any employee that needs it.

Recoveries of these amounts will only start when:

• all of your outstanding pay transactions are resolved;
• you’ve received the correct pay for three consecutive pay periods; and
• a recovery agreement is established with you.

Do you have a question about your pay?  

If you have any questions, please contact HR Connect RH (accessible only on the National Defence network).

Or the PSPC’s Client Contact Centre at:

• 1-855-686-4729 (in Canada or the United States) 
• 1-506-424-4330 (outside Canada and the United States)