Integrated Conflict and Complaint Management Program
COVID-19 Impacts
Throughout the COVID-19 pandemic, all Conflict & Complaint Management Services (CCMS) offices have continued to maintain services while complying with local, provincial, and federal COVID protocols. CCMS offices are always reachable during business hours and services can be provided via email, telephone, MS TEAMS, or in person (by appointment only in some locations). In addition, the Canadian Forces Grievance system continues to operate; however, members and Units may encounter delays in the final delays in the final determination of grievances and implementation of grievance decisions.
CCMS staff will endeavour to provide a response within 48 hours for both new inquiries and existing files. For more information on changes to services, Defence Team members can:
- Visit our intranet website: Integrated Conflict and Complaint Management (ICCM) (accessible only on the National Defence network)
- Call us toll free at 1-833-328-3351
- Or contact their local CCMS office
The Canadian Armed Forces (CAF) has integrated its 4 recourse structures into one agency called Integrated Conflict and Complaint Management (ICCM). The 4 recourse structures were previously known as:
- Harassment prevention
- Human rights and diversity complaints
- CAF grievance authority
- Alternative dispute resolution
The ICCM program provides CAF members a better way to submit, track, and resolve complaints. ICCM will help CAF members:
- manage conflicts and complaints faster by working with you to meet your personal needs
- solve conflict earlier in the complaint process by providing you with support and informal options
CCMS Regional offices:
Western Region
Esquimalt
During business hours, you can contact the CCMS Esquimalt staff by calling 250-363-1900 x 60264 or by emailing ++CCMS Esquimalt@VCDS DGICCM@Esquimalt
Cold Lake
During business hours, you can contact the CCMS Cold Lake staff by calling 780-840-8000 x 8849 or 780-840-8000 x 8190 or by emailing ++CCMS Cold Lake@VCDS DGICCM@Cold Lake
Edmonton
During business hours, you can contact the CCMS Edmonton staff by calling 780-973-4011 x 6078 or by emailing ++CCMS Edmonton@VCDS DGICCM@Edmonton
Winnipeg
During business hours, you can contact the CCMS Winnipeg staff by calling 204-833-2500 x 6405 or by emailing ++CCMS Winnipeg@VCDS DGICCM@Winnipeg
Central Region
Toronto
During business hours, you can contact the CCMS Toronto staff by calling 416-633-6200 x 3756 or by emailing ++CCMS Toronto@VCDS DGICCM@Toronto
Petawawa
During business hours, you can contact the CCMS Petawawa staff by calling 613-588-4700 or by emailing ++CCMS Petawawa@VCDS DGICCM@Petawawa
Kingston
During business hours, you can contact the CCMS Kingston staff by calling 613-541-5010 x 5641 or by emailing ++CCMS Kingston@CFB Kingston@Kingston
Trenton
During business hours, you can contact the CCMS Trenton staff by calling 613-392-2811 x 4700 or by emailing ++CCMS Trenton@VCDS DGICCM@Trenton
Borden
During business hours, you can contact the CCMS Borden staff by calling 705-424-1200 x 2214 or by emailing ++CCMS Borden@VCDS DGICCM@Borden
Eastern Region
Ottawa
During business hours, you can contact the CCMS Ottawa staff by calling the National Toll-Free number 1-833-328-3351 or by emailing ++CCMS Ottawa@VCDS DGICCM@Ottawa-Hull
Montreal / St-Jean
During business hours, you can contact the CCMS Montreal/St-Jean staff by calling 514-252-2777 x 4353 or by emailing ++CCMS Montreal@VCDS DGICCM@Montreal
Bagotville
During business hours, you can contact the CCMS Bagotville staff by calling 418-677-4000 x 6038 or by emailing ++CCMS Bagotville@VCDS DGICCM@Bagotville
Valcartier
During business hours, you can contact the CCMS Valcartier staff by calling 418-844-5000 x 6427 or by emailing ++CCMS Valcartier@VCDS DGICCM@Valcartier
Atlantic Region
Halifax
During business hours, you can contact the CCMS Halifax staff by calling 902-721-0118 or by emailing ++CCMS Halifax@VCDS DGICCM@Halifax
Gagetown
During business hours, you can contact the CCMS Gagetown staff by calling 506-422-2000 x 2232 or by emailing ++CCMS Gagetown@VCDS DGICCM@Gagetown
Greenwood
During business hours, you can contact the CCMS Greenwood staff by calling 902-765-1494 x 3082 or by emailing ++CCMS Greenwood@VCDS DGICCM@Greenwood
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