Integrated Conflict and Complaint Management Program

From: National Defence

COVID-19 Impacts

Due to the DND/CAF response to the COVID-19 pandemic, all Conflict & Complaint Management Services (CCMS) offices are unable to provide in-person services. Until further notice, CCMS offices will continue to provide most services via email or telephone. In addition, the Canadian Force Grievance system continues to operate, although members and units may encounter delays in the final determination of grievances and implementation of grievance decisions.

 

CCMS staff will endeavour to provide a response within 48 hours for both new inquiries and existing files. For more information on changes to services, Defence Team members can;

 

The Canadian Armed Forces (CAF) has integrated its 4 recourse structures into one agency called Integrated Conflict and Complaint Management (ICCM). The 4 recourse structures were previously known as:

  • Harassment prevention
  • Human rights and diversity complaints
  • CAF grievance authority
  • Alternative dispute resolution

The ICCM program provides CAF members a better way to submit, track, and resolve complaints. ICCM will help CAF members:

  • manage conflicts and complaints faster by working with you to meet your personal needs
  • solve conflict earlier in the complaint process by providing you with support and informal options

CCMS Regional offices:

Western Region

Esquimalt

During business hours, the following are telephone contacts:

  • Mr. Grant Whittla, CCMS Agent Supervisor: 250-363-1900 x60264
  • Ms. Rhoda Carruthers, CCMS Agent: 250-363-1900 x20266
  • Capt Ken Harquail, CCMS Agent: 250-363-1900 x20259
  • Mr. Ken Ashdown, CCMS Practitioner: 250-363-1900 x6008

You may also contact any of the CCMS Esquimalt staff via email:

Cold Lake

During business hours, the following is the telephone contact:

  • Lise Rioux-Joudrey, CCMS Agent Supervisor: 780-812-7401

You may also contact CCMS Cold Lake via email:

Edmonton

During business hours, the following is the telephone contact:

  • Local 4165 or 780-973-4011 #4165 and leave a message
  • For urgent matters please contact the Regional Manager at 780-619-7284

You may also contact CCMS Edmonton via email:

Winnipeg

During business hours, the following is the telephone contact:

  • Vinessa West, CCMS Agent Supervisor: 204-509-1637
  • Kris Johnston, CCMS Agent: 204-430-5322
  • Brandi Wright, CCMS Practitioner: 413-334-9064

You may also contact CCMS Winnipeg via email:

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Central Region

Toronto

During business hours, the following are telephone contacts:

  • Charlene Chubbs, Regional Manager: 613-222-2625
  • Susette Clunis, CCMS Agent Supervisor: 647-224-4827

You may also contact any of the CCMS Toronto staff via email:

Petawawa

During business hours, the following are telephone contacts:

  • Charlene Chubbs, Regional Manager: 613-222-2625

You may also contact any of the CCMS Petawawa staff via email:

Kingston

During business hours, the following are telephone contacts:

  • Charlene Chubbs, Regional Manager: 613-222-2625
  • Gordon Howse, CCMS Agent Supervisor: 613-305-1702
  • Danielle Blommestyn, CCMS Practitioner: 613-483-6652

You may also contact any of the CCMS Kingston staff via email:

Trenton

During business hours, the following are telephone contacts:

  • Charlene Chubbs, Regional Manager: 613-222-2625
  • Billie-Jo Stuart, CCMS Agent Supervisor: 613-329-1782
  • Danielle Blommestyn, CCMS Practitioner: 613-483-6652

You may also contact any of the CCMS Trenton staff via email:

Borden

During business hours, the following are telephone contacts:

  • Charlene Chubbs, Regional Manager: 613-222-2625
  • Lyne Pharand, CCMS Agent Supervisor: 705-241-1578
  • Toni Barr, CCMS Practitioner: 705-717-9837

You may also contact any of the CCMS Borden staff via email:

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Eastern Region

Ottawa

During business hours, the following are telephone contacts:

  • Marc Potvin, CCMS Agent Supervisor: 613-901-5655
  • Pierre Brossard, CCMS Agent: 343-549-1591
  • Nicole Guilmain, CCMS Agent: 613-901-5601

You may also contact any of the CCMS Ottawa staff via email:

Montreal / St-Jean

During business hours, the following are telephone contacts:

  • Serge Hamel, CCMS Agent Supervisor: 438-337-8819
  • Isabelle Bussières, CCMS Agent Supervisor: 514-378-5914

You may also contact any of the CCMS Montreal/ St-Jean staff via email:

Bagotville

You can contact CCMS Bagotville via email:

Valcartier

During business hours, the following are telephone contacts:

  • Jocelyn Lavigne, CCMS Agent Supervisor: 418-572-5834

You may also contact any of the CCMS Valcartier staff via email:

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Atlantic Region

Halifax

During business hours, the following are telephone contacts:

  • Cora Tolliver, Regional Manager: 902-721-4403
  • Randy Boudreau, CCMS Agent Supervisor: 902-721-7806

You may also contact any of the CCMS Halifax staff via email:

Gagetown

During business hours, the following are telephone contacts:

  • Cora Tolliver, Regional Manager: 902-721-4403
  • Byron Conway, CCMS Agent Supervisor: 506-875-6294

You may also contact any of the CCMS Gagetown staff via email:

Greenwood

During business hours, the following are telephone contacts:

  • Cora Tolliver, Regional Manager: 902-721-4403
  • Stephanie Hale, CCMS Agent Supervisor: 902-599-3742

You may also contact any of the CCMS Greenwood staff via email:

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