Conflict Solutions and Services (formerly Integrated Conflict and Complaint Management Program)

The Canadian Armed Forces (CAF) has integrated its 4 recourse structures into one agency called Conflict Solutions and Services (CSS). The 4 recourse structures were previously known as:

• Harassment prevention
• Human rights and diversity complaints
• CAF grievance authority
• Alternative dispute resolution

The CSS program provides Defence Team (DT) members a better way to submit, track, and resolve complaints. CSS helps DT members:

• manage conflicts and complaints faster by working with you to meet your personal needs
• solve conflict earlier in the complaint process by providing you with support and informal options

CCMS Regional offices:

• Western Region
• Central Region
• Eastern Region
• Atlantic Region

Western Region

Esquimalt

During business hours, you can contact the CCMS Esquimalt staff by calling 250-363-1900 x 60264 or by emailing ++CCMS Esquimalt@VCDS DGICCM@Esquimalt

Cold Lake

During business hours, you can contact the CCMS Cold Lake staff by calling 780-840-8000 x 8849 or 780-840-8000 x 8190 or by emailing ++CCMS Cold Lake@VCDS DGICCM@Cold Lake

Edmonton

During business hours, you can contact the CCMS Edmonton staff by calling 780-973-4011 x 6078 or by emailing ++CCMS Edmonton@VCDS DGICCM@Edmonton

Winnipeg

During business hours, you can contact the CCMS Winnipeg staff by calling 204-833-2500 x 6405 or by emailing ++CCMS Winnipeg@VCDS DGICCM@Winnipeg

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Central Region

Toronto

During business hours, you can contact the CCMS Toronto staff by calling 416-633-6200 x 3756 or by emailing ++CCMS Toronto@VCDS DGICCM@Toronto

Petawawa

During business hours, you can contact the CCMS Petawawa staff by calling 613-588-4700 or by emailing ++CCMS Petawawa@VCDS DGICCM@Petawawa

Kingston

During business hours, you can contact the CCMS Kingston staff by calling 613-541-5010 x 5641 or by emailing ++CCMS Kingston@CFB Kingston@Kingston

Trenton

During business hours, you can contact the CCMS Trenton staff by calling 613-392-2811 x 4770 or by emailing ++CCMS Trenton@VCDS DGICCM@Trenton

Borden

During business hours, you can contact the CCMS Borden staff by calling 705-424-1200 x 2214 or by emailing ++CCMS Borden@VCDS DGICCM@Borden

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Eastern Region

Ottawa

During business hours, you can contact the CCMS Ottawa staff by calling the National Toll-Free number 1-833-328-3351 or by emailing ++CCMS Ottawa@VCDS DGICCM@Ottawa-Hull

Montreal / St-Jean

During business hours, you can contact the CCMS Montreal/St-Jean staff by calling 514-252-2777 x 4353 or by emailing ++CCMS Montreal@VCDS DGICCM@Montreal

Bagotville

During business hours, you can contact the CCMS Bagotville staff by calling 418-677-4000 x 6038 or by emailing ++CCMS Bagotville@VCDS DGICCM@Bagotville

Valcartier

During business hours, you can contact the CCMS Valcartier staff by calling 418-844-5000 x 6427 or by emailing ++CCMS Valcartier@VCDS DGICCM@Valcartier

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Atlantic Region

Halifax

During business hours, you can contact the CCMS Halifax staff by calling 902-721-0118 or by emailing ++CCMS Halifax@VCDS DGICCM@Halifax

Gagetown

During business hours, you can contact the CCMS Gagetown staff by calling 506-422-2000 x 2232 or by emailing ++CCMS Gagetown@VCDS DGICCM@Gagetown

Greenwood

During business hours, you can contact the CCMS Greenwood staff by calling 902-765-1494 x 3082 or by emailing ++CCMS Greenwood@VCDS DGICCM@Greenwood

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