Integrated Conflict and Complaint Management Program

From: National Defence

COVID-19 Impacts

Due to the DND/CAF response to the COVID-19 pandemic, all Conflict & Complaint Management Services (CCMS) offices are unable to provide in-person services. Until further notice, CCMS offices will continue to provide most services via email or telephone. In addition, the Canadian Forces Grievance system continues to operate, although members and units may encounter delays in the final determination of grievances and implementation of grievance decisions.

 

CCMS staff will endeavour to provide a response within 48 hours for both new inquiries and existing files. For more information on changes to services, Defence Team members can:

The Canadian Armed Forces (CAF) has integrated its 4 recourse structures into one agency called Integrated Conflict and Complaint Management (ICCM). The 4 recourse structures were previously known as:

  • Harassment prevention
  • Human rights and diversity complaints
  • CAF grievance authority
  • Alternative dispute resolution

The ICCM program provides CAF members a better way to submit, track, and resolve complaints. ICCM will help CAF members:

  • manage conflicts and complaints faster by working with you to meet your personal needs
  • solve conflict earlier in the complaint process by providing you with support and informal options

CCMS Regional offices:

Western Region

Esquimalt

During business hours, you can contact the CCMS Esquimalt staff by calling 250-363-1900 x 60264 or by emailing ++CCMS Esquimalt@VCDS DGICCM@Esquimalt

Cold Lake

During business hours, you can contact the CCMS Cold Lake staff by calling 780-840-8000 x 8849 or 780-840-8000 x 8190 or by emailing ++CCMS Cold Lake@VCDS DGICCM@Cold Lake

Edmonton

During business hours, you can contact the CCMS Edmonton staff by calling 780-973-4011 x 6078 or by emailing ++CCMS Edmonton@VCDS DGICCM@Edmonton

Winnipeg

During business hours, you can contact the CCMS Winnipeg staff by calling 204-833-2500 x 6405 or by emailing ++CCMS Winnipeg@VCDS DGICCM@Winnipeg

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Central Region

Toronto

During business hours, you can contact the CCMS Toronto staff by calling 416-613-6200 x 3756 or by emailing ++CCMS Toronto@VCDS DGICCM@Toronto

Petawawa

During business hours, you can contact the CCMS Petawawa staff by calling 613-588-4700 or by emailing ++CCMS Petawawa@VCDS DGICCM@Petawawa

Kingston

During business hours, you can contact the CCMS Kingston staff by calling 613-541-5010 x 5641 or by emailing ++CCMS Kingston@CFB Kingston@Kingston

Trenton

During business hours, you can contact the CCMS Trenton staff by calling 613-392-2811 x 4700 or by emailing ++CCMS Trenton@VCDS DGICCM@Trenton

Borden

During business hours, you can contact the CCMS Borden staff by calling 705-424-1200 x 2214 or by emailing ++CCMS Borden@VCDS DGICCM@Borden

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Eastern Region

Ottawa

During business hours, you can contact the CCMS Ottawa staff by calling the National Toll-Free number 1-833-328-3351 or by emailing ++CCMS Ottawa@VCDS DGICCM@Ottawa-Hull

Montreal / St-Jean

During business hours, you can contact the CCMS Montreal/St-Jean staff by calling 514-252-2777 x 4353 or by emailing ++CCMS Montreal@VCDS DGICCM@Montreal

Bagotville

During business hours, you can contact the CCMS Bagotville staff by calling 418-677-4000 x 6038 or by emailing ++CCMS Bagotville@VCDS DGICCM@Bagotville

Valcartier

During business hours, you can contact the CCMS Valcartier staff by calling 418-844-5000 x 6427 or by emailing ++CCMS Valcartier@VCDS DGICCM@Valcartier

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Atlantic Region

Atlantic Region HQ telephone number: 1-855-202-7863

Halifax

During business hours, you can contact the CCMS Halifax staff by calling 902-721-7806 or by emailing ++CCMS Halifax@VCDS DGICCM@Halifax

Gagetown

During business hours, you can contact the CCMS Gagetown staff by calling 506-422-2000 x 2232 or by emailing ++CCMS Gagetown@VCDS DGICCM@Gagetown

Greenwood

During business hours, you can contact the CCMS Greenwood staff by calling 902-765-1494 x 3082 or by emailing ++CCMS Greenwood@VCDS DGICCM@Greenwood

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