Integrated Conflict and Complaint Management: Contact us for help
From: National Defence
COVID-19 Impacts
Due to the DND/CAF response to the COVID-19 pandemic, all Conflict & Complaint Management Services (CCMS) offices are unable to provide in-person services. Until further notice, CCMS offices will continue to provide most services via email or telephone. In addition, the Canadian Force Grievance system continues to operate, although members and units may encounter delays in the final determination of grievances and implementation of grievance decisions.
CCMS staff will endeavour to provide a response within 48 hours for both new inquiries and existing files. For more information on changes to services, Defence Team members can;
- Visit our intranet website at http://intranet.mil.ca/en/organizations/vcds/iccm.page
- Call us toll free at 1-833-328-3351
- Or contact their local CCMS office
Your local Conflict and Complaint Management Services (CCMS) centre will provide you with support if you would like to submit a formal complaint or are dealing with conflict. Below is a directory of all CCMS centres located across Canada and who you can contact for help.
| Name | Contact information | City | Province/Territory |
|---|---|---|---|
Grant Whittla |
Email: grant.whittla@forces.gc.ca Telephone: (250) 363-1900 ext. 60264 |
Esquimalt | British Columbia |
William Bolen |
Email: william.bolen2@forces.gc.ca Telephone: (780) 973-4011 ext. 6078 |
Edmonton | Alberta |
Lise Rioux-Joudrey |
Email: lise.rioux-joudrey@forces.gc.ca Telephone: (780) 840-8000 ext. 8849 |
Cold Lake | Alberta |
W. Paul Stiff |
Email: william.stiff@forces.gc.ca Telephone: (204) 833-2500 ext. 6405 |
Winnipeg | Manitoba |
Charlene Chubbs |
Email: charlene.chubbs@forces.gc.ca Telephone: (613) 687-5511 ext. 5083 |
Petawawa | Ontario |
Susette Clunis |
Email: susette.clunis@forces.gc.ca Telephone: (416) 633-6200 ext. 3759 |
Toronto | Ontario |
Billie-Jo Stuart |
Email: billie-jo.stuart@forces.gc.ca Telephone: (613) 392-2811 ext. 3980 |
Trenton | Ontario |
Gordon Howse |
Email: gordon.howse@forces.gc.ca Telephone: (613) 541-5010 ext. 4904 |
Kingston | Ontario |
Lyne Pharand |
Email: lyne.pharand@forces.gc.ca Telephone: (705) 424-1200 ext. 2334 |
Borden | Ontario |
Marc Potvin |
Email: marc.potvin@forces.gc.ca Telephone: (613) 944-6189 |
Ottawa
(National Capital Region) |
Ontario |
Serge Hamel |
Email: serge.hamel3@forces.gc.ca Telephone: (514) 252-2777 ext. 4353 |
Montreal | Québec |
Jocelyn Lavigne |
Email: jocelyn.lavigne@forces.gc.ca Telephone: (418) 844-5000 ext. 6427 |
Valcartier | Québec |
Chantale Audet |
Email: chantale.audet@forces.gc.ca Telephone: (418) 944-1511 |
Bagotville | Québec |
Byron Conway |
Email: byron.conway@forces.gc.ca Telephone: (506) 422-2000 ext. 2232 |
Gagetown | New Brunswick |
Randy Boudreau |
Email: randy.boudreau@forces.gc.ca Telephone: (902) 721-7806 |
Halifax | Nova Scotia |
Stephanie Hale |
Email: stephanie.hale@forces.gc.ca Telephone: (902) 599-3742 |
Greenwood | Nova Scotia |
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