Integrated Conflict and Complaint Management: Contact us for help

COVID-19 Impacts

Throughout the COVID-19 pandemic, all Conflict & Complaint Management Services (CCMS) offices have continued to maintain services while complying with local, provincial, and federal COVID protocols. CCMS offices are always reachable during business hours and services can be provided via email, telephone, MS TEAMS, or in person (by appointment only in some locations). In addition, the Canadian Forces Grievance system continues to operate; however, members and Units may encounter delays in the final delays in the final determination of grievances and implementation of grievance decisions.

CCMS staff will endeavour to provide a response within 48 hours for both new inquiries and existing files. For more information on changes to services, Defence Team members can;

Your local Conflict and Complaint Management Services (CCMS) office will provide you with support if you would like to submit a formal complaint or are dealing with conflict. Below is a directory of all CCMS centres located across Canada and who you can contact for help.

Regional CCMS Office Contact Information

Esquimalt, BC

Email: ++CCMS Esquimalt@VCDS DGICCM@Esquimalt

Telephone: 250-363-1900 ext. 60264

Cold Lake, AB

Email: ++CCMS Cold Lake@VCDS DGICCM@Cold Lake

Telephone: 780-840-8000 ext. 8849 or 8190

Edmonton, AB

Email: ++CCMS Edmonton@VCDS DGICCM@Edmonton

Telephone: 780-973-4011 ext. 6078

Winnipeg, MB

Email: ++CCMS Winnipeg@VCDS DGICCM@Winnipeg

Telephone: 204-833-2500 ext. 6405

Toronto, ON

Email: ++CCMS Toronto@VCDS DGICCM@Toronto

Telephone: 416-633-6200 ext. 3756

Petawawa, ON

Email: ++CCMS Petawawa@VCDS DGICCM@Petawawa

Telephone: 613-588-4700

Kingston, ON

Email: ++CCMS Kingston@CFB Kingston@Kingston

Telephone: 613-541-5010 ext. 5641

Trenton, ON

Email: ++CCMS Trenton@VCDS DGICCM@Trenton

Telephone: 613-392-2811 ext. 4700

Borden, ON

Email: ++CCMS Borden@VCDS DGICCM@Borden

Telephone: 705-424-1200 ext. 2214

Ottawa, ON

Email: ++CCMS Ottawa@VCDS DGICCM@Ottawa-Hull

Telephone: 1-833-328-3351 (National Toll-Free number)

Montreal / St-Jean, QC

Email: ++CCMS Montreal@VCDS DGICCM@Montreal

Telephone: 514-252-2777 ext. 4353

Bagotville, QC

Email: ++CCMS Bagotville@VCDS DGICCM@Bagotville

Telephone: 418-677-4000 ext. 6038

Valcartier, QC

Email: ++CCMS Valcartier@VCDS DGICCM@Valcartier

Telephone: 418-844-5000 ext. 6427

Halifax, NS

Email: ++CCMS Halifax@VCDS DGICCM@Halifax

Telephone: 902-721-7806

Greenwood, NS

Email: ++CCMS Greenwood@VCDS DGICCM@Greenwood

Telephone: 902-765-1494 ext. 3082

Gagetown, NB

Email: ++CCMS Gagetown@VCDS DGICCM@Gagetown

Telephone: 506-422-2000 ext. 2232

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