Conflict Solutions and Services: Contact us for help

COVID-19 Impacts

Throughout the COVID-19 pandemic, all Conflict & Complaint Management Services (CCMS) offices have continued to maintain services while complying with local, provincial, and federal COVID protocols. CCMS offices are always reachable during business hours and services can be provided via email, telephone, MS TEAMS, or in person (by appointment only in some locations). In addition, the Canadian Forces Grievance system continues to operate; however, members and Units may encounter delays in the final delays in the final determination of grievances and implementation of grievance decisions.

CCMS staff will endeavour to provide a response within 48 hours for both new inquiries and existing files. For more information on changes to services, Defence Team members can;

Your local Conflict and Complaint Management Services (CCMS) office will provide you with support if you would like to submit a formal complaint or are dealing with conflict. Below is a directory of all CCMS centres located across Canada and who you can contact for help.

Regional CCMS Office Contact Information

Esquimalt, BC

Email: ++CCMS Esquimalt@CPCC DGICCM@Esquimalt

Telephone: 250-363-1900 ext. 60264

Cold Lake, AB

Email: ++CCMS Cold Lake@CPCC DGICCM@Cold Lake

Telephone: 780-840-8000 ext. 8849 or 8190

Edmonton, AB

Email: ++CCMS Edmonton@CPCC DGICCM@Edmonton

Telephone: 780-973-4011 ext. 6078

Winnipeg, MB

Email: ++CCMS Winnipeg@CPCC DGICCM@Winnipeg

Telephone: 204-833-2500 ext. 6405

Toronto, ON

Email: ++CCMS Toronto@CPCC DGICCM@Toronto

Telephone: 416-633-6200 ext. 3756

Petawawa, ON

Email: ++CCMS Petawawa@CPCC DGICCM@Petawawa

Telephone: 613-687-5511 ext. 4700
or  613-588-4700 as a direct line

Kingston, ON

Email: ++CCMS Kingston@CFB Kingston@Kingston

Telephone: 613-541-5010 ext. 5641

Trenton, ON

Email: ++CCMS Trenton@CPCC DGICCM@Trenton

Telephone: 613-392-2811 ext. 4770

Borden, ON

Email: ++CCMS Borden@CPCC DGICCM@Borden

Telephone: 705-424-1200 ext. 2214

Ottawa, ON

Email: ++CCMS Ottawa@CPCC DGICCM@Ottawa-Hull

Telephone: 1-833-328-3351 (National Toll-Free number)

Montreal / St-Jean, QC

Email: ++CCMS Montreal@CPCC DGICCM@Montreal

Telephone: 514-252-2777 ext. 4353

Bagotville, QC

Email: ++CCMS Bagotville@CPCC DGICCM@Bagotville

Telephone: 418-677-4000 ext. 6038

Valcartier, QC

Email: ++CCMS Valcartier@CPCC DGICCM@Valcartier

Telephone: 418-844-5000 ext. 6427

Halifax, NS

Email: ++CCMS Halifax@CPCC DGICCM@Halifax

Telephone: 902-721-7533

Greenwood, NS

Email: ++CCMS Greenwood@CPCC DGICCM@Greenwood

Telephone: 902-765-1494 ext. 3082

Gagetown, NB

Email: ++CCMS Gagetown@CPCC DGICCM@Gagetown

Telephone: 506-422-2000 ext. 2232

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