Integrated Conflict and Complaint Management: Contact us for help
From: National Defence
COVID-19 Impacts
Throughout the COVID-19 pandemic, all Conflict & Complaint Management Services (CCMS) offices have continued to maintain services while complying with local, provincial, and federal COVID protocols. CCMS offices are always reachable during business hours and services can be provided via email, telephone, MS TEAMS, or in person (by appointment only in some locations). In addition, the Canadian Forces Grievance system continues to operate; however, members and Units may encounter delays in the final delays in the final determination of grievances and implementation of grievance decisions.
CCMS staff will endeavour to provide a response within 48 hours for both new inquiries and existing files. For more information on changes to services, Defence Team members can;
- Visit our intranet website: Integrated Conflict and Complaint Management (ICCM) (accessible only on the National Defence network)
- Call us toll free at 1-833-328-3351
- Or contact their local CCMS office
Your local Conflict and Complaint Management Services (CCMS) office will provide you with support if you would like to submit a formal complaint or are dealing with conflict. Below is a directory of all CCMS centres located across Canada and who you can contact for help.
| Regional CCMS Office | Contact Information |
|---|---|
Esquimalt, BC |
Email: ++CCMS Esquimalt@VCDS DGICCM@Esquimalt Telephone: 250-363-1900 ext. 60264 |
Cold Lake, AB |
Email: ++CCMS Cold Lake@VCDS DGICCM@Cold Lake Telephone: 780-840-8000 ext. 8849 or 8190 |
Edmonton, AB |
Email: ++CCMS Edmonton@VCDS DGICCM@Edmonton Telephone: 780-973-4011 ext. 6078 |
Winnipeg, MB |
Email: ++CCMS Winnipeg@VCDS DGICCM@Winnipeg Telephone: 204-833-2500 ext. 6405 |
Toronto, ON |
Email: ++CCMS Toronto@VCDS DGICCM@Toronto Telephone: 416-633-6200 ext. 3756 |
Petawawa, ON |
Email: ++CCMS Petawawa@VCDS DGICCM@Petawawa Telephone: 613-588-4700 |
Kingston, ON |
Email: ++CCMS Kingston@CFB Kingston@Kingston Telephone: 613-541-5010 ext. 5641 |
Trenton, ON |
Email: ++CCMS Trenton@VCDS DGICCM@Trenton Telephone: 613-392-2811 ext. 4700 |
Borden, ON |
Email: ++CCMS Borden@VCDS DGICCM@Borden Telephone: 705-424-1200 ext. 2214 |
Ottawa, ON |
Email: ++CCMS Ottawa@VCDS DGICCM@Ottawa-Hull Telephone: 1-833-328-3351 (National Toll-Free number) |
Montreal / St-Jean, QC |
Email: ++CCMS Montreal@VCDS DGICCM@Montreal Telephone: 514-252-2777 ext. 4353 |
Bagotville, QC |
Email: ++CCMS Bagotville@VCDS DGICCM@Bagotville Telephone: 418-677-4000 ext. 6038 |
Valcartier, QC |
Email: ++CCMS Valcartier@VCDS DGICCM@Valcartier Telephone: 418-844-5000 ext. 6427 |
Halifax, NS |
Email: ++CCMS Halifax@VCDS DGICCM@Halifax Telephone: 902-721-7806 |
Greenwood, NS |
Email: ++CCMS Greenwood@VCDS DGICCM@Greenwood Telephone: 902-765-1494 ext. 3082 |
Gagetown, NB |
Email: ++CCMS Gagetown@VCDS DGICCM@Gagetown Telephone: 506-422-2000 ext. 2232 |
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