Occupant handbook - Customer service pledges

We, at the Canadian Forces Housing Agency, pledge to

  • Respond to your needs in a courteous, fair, timely, and professional manner
  • Consistently measure and improve the quality of our services
  • Provide you with accurate and up-to-date housing information
  • Ensure that our services are easily accessible
  • Make our services available at convenient times
  • Return phone and email messages promptly
  • Respond to emergency maintenance needs 24/7
  • Cater to families with special needs and, whenever possible, adapt your home to meet those needs
  • Provide you with a way to report and address your housing issues
  • Provide services in both official languages
  • Respect your privacy and confidentiality
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