Occupant handbook - Customer service pledges
We, at the Canadian Forces Housing Agency, pledge to
- Respond to your needs in a courteous, fair, timely, and professional manner
- Consistently measure and improve the quality of our services
- Provide you with accurate and up-to-date housing information
- Ensure that our services are easily accessible
- Make our services available at convenient times
- Return phone and email messages promptly
- Respond to emergency maintenance needs 24/7
- Cater to families with special needs and, whenever possible, adapt your home to meet those needs
- Provide you with a way to report and address your housing issues
- Provide services in both official languages
- Respect your privacy and confidentiality
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