Occupant handbook - Customer service pledges

We, at the Canadian Forces Housing Agency, pledge to

• Respond to your needs in a courteous, fair, timely, and professional manner
• Consistently measure and improve the quality of our services
• Provide you with accurate and up-to-date housing information
• Ensure that our services are easily accessible
• Make our services available at convenient times
• Return phone and email messages promptly
• Respond to emergency maintenance needs 24/7
• Cater to families with special needs and, whenever possible, adapt your home to meet those needs
• Provide you with a way to report and address your housing issues
• Provide services in both official languages
• Respect your privacy and confidentiality