Veterans Affairs Canada (VAC) Programs & Services
SCAN 2.0 CAF Video
Clean English Script
22 November 2018
Preface: “Slide XX” is not to be read aloud, this is to help time pacing with visuals on-screen
We’re Veterans Affairs Canada. We will work with you and your family so you
experience a smooth transition into life after service.
Military life is unique. Transitioning to life after service is not like finding a new
job: it is a cultural shift. Successful transition involves work.
It’s easier when you are engaged in the process. Starting with a positive
mindset can set you on the road to success.
Think about your goals and set realistic timelines to reach them.
Most Veterans navigate transition without difficulty.
We supply a range of benefits and services to ensure your path forward is clear.
We need to consider all seven aspects of your well-being to ensure that you have
a successful transition.
Well-being is about more than your physical and mental health.
It’s about making sure you know that you have a purpose, which might include a
meaningful second career.
You might need training to adapt your expertise and successfully manage postservice
Well-being is also about the need for safe and affordable housing.
And it’s about your peace of mind—that’s why financial security…
…and support from your community are important.
Transitioning members find themselves in many different circumstances.
Some are planning to retire, go back to school, or focus on family time. No
matter where you are in life—no matter what your goals—we will work with you
so you can navigate life after service successfully.
We’ve identified four simple strategies that can set you up for success in your
The first is to get involved in the transition process as soon as you can—together
with your spouse or a family member, if possible.
Second, prepare for transition by ensuring your medical records are up to date,
and by exploring Veterans Affairs Canada services and benefits.
Third, become knowledgeable: ask questions and learn where to find information
and tools you can use to work through the transition process.
Fourth, remember that you are not alone in transition. Take advantage of the
people, services and supports dedicated to serving your needs.
Let’s look at the first strategy: Engage early. This means attending a transition
interview and signing up for a My VAC Account.
A transition interview is an opportunity to work with Veterans Affairs Canada,
identify applicable benefits and services
and ensure your transition is a smooth as possible. The interview is available to all
releasing Canadian Armed Forces members, releasing RCMP members and the
families of both groups.
These interviews cover a lot of information. That’s why it’s best to bring your
partner or a family member.
Having someone with you provides an extra set of ears. Your partner is also a
useful resource to help tell your story.
In addition to attending a transition interview, register for a My VAC Account as
soon as possible. It’s the simplest and most secure way to do business with us
My VAC Account enables you to do many things, including:
- apply online for Veterans Affairs Canada benefits and services,
- track the status of your applications, and
- connect directly with departmental staff through secure messaging.
Being ready for your transition means taking care of yourself.
That begins with making sure you’re up to date with all medical and dental
treatments available under the Canadian Armed Forces before you transition.
Make sure that your CAF medical records are up to date, too. Your new postservice
healthcare providers will then have accurate information about your
overall condition when you are released from the military. This will also help
improve the process when you apply for benefits and services.
Another way to prepare for transition is to get to know more about our programs
We offer a range of benefits to address your holistic well-being. They include
Pain and Suffering Compensation for service-related illness or injury…
…and an Income Replacement Benefit during your recovery period.
Our Veteran Independence Program supports your efforts to keep living on your
...and the Education and Training Benefit broadens your education and increases
your employment options.
Our range of family services acknowledge that your loved ones are going
through the transition process as well.
We cover the cost of treatment benefits and other healthcare services for medical
conditions and disabilities related to your military service.
And our mental health services include a network of operational stress-injury
clinics, a family peer support program, and mobile apps for those who have been
affected by service-related operational stress injuries.
The VAC Assistance Service provides mental health support through a
counselling and referral service, 24 hours a day, 365 days a year. There is no cost
for this service and you do not need to be registered with VAC to receive this for
you or your family.
The third strategy is to be knowledgeable about your transition.
Useful information is available from a number of VAC sources.
Many are accessible on our website. We’ve already talked about the My VAC Account. It is key; be sure to sign up as soon as possible.
You can find information on Veterans Affairs Canada services and benefits
through My VAC Book and the Veterans Benefits Navigator. You can also call our general enquiries line or get in touch in person.
My VAC Book enables you to learn about the specific services and benefits that may be available to you and your family.
Build your personal book on our website. Click on My VAC Book and answer a
few simple questions. When you’re done, your book will be displayed on your
computer in PDF format. You’ll receive a hardcopy in the mail a few days later.
The Benefits Navigator is another useful way to quickly and easily find details on
the benefits, services and programs that may apply to you.
It’s an online questionnaire—accessible through our website or My VAC
Account—that points you to information specific to your circumstances.
At any time, you can call, email or visit Veterans Affairs Canada if you have any
For general enquiries, call our Veterans Affairs Canada main telephone line.
We also have many locations across Canada where you can get personal service,
including Veterans Affairs Canada area offices, Service Canada sites and
Integrated Personnel Support Centres.
The last strategy is to remember that you have a vast support network at
Veterans Affairs Canada.
Professional counsellors are available through our Career Transition Services to
advise you in pursuing new opportunities.
Our Rehabilitation Services work with you to improve your health so you can
adjust to life at home, in your community or at work.
If you find it difficult to navigate your transition, or if you have experienced a life
change with which you need assistance, VAC is here for you, now and in the
future. For example, case management or guided support services may be
Let’s start your transition together. For now, remember that you can jumpstart
the process by…
… getting involved early. This will ease your transition later on.
Sign up for a My VAC Account, make sure your medical records are up to date,
and register for a transition interview with us.
It’s best to involve your partner or family in this process.
They are part of your team, and they may need our services too.
Check out our range of short videos.
Each offers you more information on these various topics.
Thank you for taking the time to watch this presentation.
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