CCO Computers - Mandatory Windows 10 Update

Mandatory Update of Operating System to Windows 10 (22H2)

Windows 10 requires frequent updates of the operating system to remain current and supported. When the CSC 4.3 image was released on CCO Net computers the operating system version included was (20H2). We have reached the end of life of this version and an upgrade to (22H2) must be applied to all CCO Net computers that are currently using the (20H2) version.

The latest version of the image CSC 4.4 is running the 22H2 version. All computers’ images between CSC 4.3 and CSC 4.2.2 will require this update. Special instructions apply to images 4.2.1 and below refer to section How do I know what image my CCO computer is running.

This update will be made available to all CCO Net computers on November 27, 2023.

As of January 15, 2024 this update will be made mandatory.

This update is about 300KBs in size and at most will take anywhere from 30 seconds to 5 minutes to download. It will then prompt for a restart once the download has finished and will take up to 5 minutes to restart.

Once the restart has completed, the computer will begin to receive its Security updates which can take anywhere from 30 minutes to 1 hour to download. You may continue working on the computer during this time. Once the update has finished downloading, you will have a 4-hour grace period before your computer automatically restarts. You can restart anytime that is convenient for you in between the 4 hours.

The update can be done both while connected to CCO Net directly (from RCSU headquarters or deployed offices (area offices)) or via VPN.

Does every computer need to do this update?

No, computers that are already running a CSC 4.4 version of the image already have (22H2) included and will not be affected by this update.

How do I know what image my CCO computer is running?
Update Windows 10 - BGInfo outlined in red

1. Look at the top right corner of your desktop. The 4th line of the BGInfo will tell you what your image version is.

Update Windows 10 - winver

2. If you are still unsure of the version of Windows you are running you can open the search option and type "winver".

Update Windows 10 - winver Run Command ourlined in red

3. Click the "Run" command option.

Windows 10 pop-up

4. A pop-up will appear displaying the Windows version that you are at.

5. CSC 4.4: You are good to go, there is no update required.

CSC 4.3.0: You are running (20H2) and need to do the update.

Any other image version (CSC 4.2.1 or below), if the result of winver is 1909 or lower, do not attempt to upgrade, please contact the Service Desk as your computer will require reimaging.


Prerequisites to running the update

Make sure your computer is plugged in. Do not attempt to run the upgrade on battery power only.

How to install the update?
Windows 10 Software Centre

1. In the search bar at the bottom left-hand side of the desktop, search for "Software Center".

2. Click the corresponding program.

Windows 10 Updates tab - updated outlined in red

3. If the update is available to your computer you will see the package in the Updates tab.

4. Click the available software.

Update Windows 10 - Install outlined in red

5. Click "Install".

Update Windows 10 - Confirm Install, Install outlined in red

6. The computer will open a prompt confirming that you want to upgrade the Operating System. Click “Install

Update Windows 10 - Restart outlined in red

The update should start downloading and installing. 

7. Once the update has finished downloading and installing, it will prompt you to restart the computer. Click “Restart”.

How do I know the update has been successful?
Update Windows 10 - BGInfo outlined in red

The BGinfo on your desktop will now display the operating system version after the image version.

If you encounter any issues or require assistance, contact the Service Desk.

IT Support Hours 

  • The Service Desk is open 0800 to 2000 Monday-Friday, for all time zones.
  • E-mail is preferred for requests, and telephone for technical support.
  • Call us toll-free at 1-855-252-8082

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