Director Casualty Support Management / Joint Personnel Support Unit (DCSM / JPSU)

General information

The Director Casualty Support Management (DCSM) is co-located with the Joint Personnel Support Unit Headquarters (JPSU HQ) in Ottawa. DCSM provides policy oversight and manages programs for the ill and injured, and transition services for all Canadian Armed Forces (CAF) members. The Joint Personnel Support Unit is a CAF unit. Eight regional elements provide command and control within a designated area of responsibility. The provision of support services for currently serving and former CAF ill and injured personnel, their families, and the families of the fallen, is done through Integrated Personnel Support Centres (IPSCs) and Satellites providing service delivery at over 30 different locations across Canada.

The Integrated Personnel Support Centre

An IPSC has three main components: a Services Section, a Support Platoon, and partner organizations. The strength of service delivery is achieved by all service partners working collaboratively as a team.

1. IPSC Services Section

The core services of the IPSC Services Section include:

  • Return to Work coordination
  • Casualty Tracking
  • Outreach
  • Information, support, and advocacy services for casualty administration, benefits, and programs.
  • Administrative support to families of those CAF members who die while in service, including the disengagement of the Designated Assistant.

2. IPSC Support Platoon

Ill and injured CAF members may be posted to JPSU based on the recommendation of the unit CO and medical authority. Those posted to JPSU are under command of the nearest IPSC Support Platoon. While some members posted to JPSU may eventually be released due to their medical condition, the primary objective of JPSU is to provide support to the member throughout his or her recovery and enhance a return to duty in the CAF.

3. IPSC service partners

Because some of the partner organizations are co-located in an IPSC, currently serving and former CAF members, and family are provided with a one-stop service for a majority of their requirements. Key partners associated with an IPSC include:

  • Veterans Affairs Canada
  • Director Military Family Services - Family Liaison Officer
  • SISIP Vocational Rehabilitation
  • Personnel Support Programs
  • CAF Health Services
  • Base and Wing partners (Personnel Selection Officers, Chaplains, etc.)
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