Joint Personnel Support Unit Headquarters Client Services
In cooperation with the Integrated Personnel Support Centre (IPSC) services sections, Joint Personnel Support Unit Headquarters (JPSU HQ) Client Services section provides personalized service to ill and injured CAF members, former members and their families. The IPSC Services Sections usually advocate on members' behalf and assist with various casualty administration problems and challenges. When these tasks cannot be resolved locally, JPSU HQ Client Services personnel provide assistance using the additional resources available at the HQ level.
All ill or injured (serving or retired) members and their families have access to services provided by the JPSU HQ Client Services section through their local IPSC.
The JPSU HQ Client Services section is responsible for several activities. It advises ill or injured CAF members about the various national level administrative options available to them. It manages the Family Visitation Fund, and represents clients' interests to the Military Family Fund, addressing submissions which are beyond the scope of local level approving authority for the IPSC.
JPSU HQ Client Services also maintains case files, and monitors outcomes for clients to ensure that members have received their rightful entitlements. Client Services will detect and report systemic problems or issues to the applicable government department (Veterans Affairs Canada (VAC) and/or Department of National Defence (DND)).
When issues arise that are beyond the scope or expertise of the IPSCs, JPSU HQ Client Services may provide advocacy and general information on various subjects. These subjects include the administration of Compensation and Benefit Instructions (CBI) 211 benefits including: home and vehicle modifications, home assistance, attendant care, caregiver benefits, and spousal education upgrade opportunities.
Information may be provided on issues surrounding the Administrative Review/Medical Employment Limitation (AR/MEL) process, and releasing from the CAF, including conflicts with other administrative processes, and terms of service.
JPSU HQ Client Services is knowledgeable about the entitlements that are available to ill and injured members, and the families of deceased personnel.
The JPSU HQ Client Services section networks with like-minded individuals and organizations to research funding options that will assist ill and injured CAF members in their recovery and rehabilitation. As such, JPSU HQ Client Services represents clients' interests and acts as the link between charitable agencies/foundations and the IPSCs.
The Point of Contact to determine eligibility for compensation and/or benefits is the local IPSC.
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