Royal Canadian Legion - Service bureau

Purpose

The Legion's professionally trained Command Service Officers, whose role is mandated through legislation, provide representation services, advocacy and benevolent assistance free of charge, whether or not one is a Legion member.

Eligibility

A veteran or family member may contact a Legion Service Officer directly to request assistance.

Details

  • Assistance for Veterans Affairs Canada Applicants:
    • The Legion Command Service Officer can provide assistance from the first application with Veterans Affairs Canada (VAC) through to providing assistance and representation at Appeal with the Veterans Review and Appeal Board (VRAB).
    • Approximately 10% of all first applications adjudicated by VAC have been staffed by a Legion Command Service Officer while Legion Command Service Officers present approximately 400 Reviews and Appeals to the VRAB annually.
  • Veteran Housing  Legion Housing is available at approximately 150 sites across Canada with 7,700 housing units. These units are available to veterans.
  • Financial Assistance  The Poppy Trust Fund provides financial assistance to all veterans including still serving Canadian Forces members and their families in need. The need may be for shelter, food, fuel, clothing, prescription medical equipment, dental work or necessary transportation. Comforts for veterans and their surviving spouses who are hospitalized and in need may also be provided. These comforts are defined as confectioneries, reading material, flowers, personal toiletry articles, and other items of a similar nature.
  • Homeless Veterans  The Legion continues to assist veterans, including those veterans who are either homeless or "at-risk" (i.e. precariously housed and at risk of homelessness). BC/Yukon Command has dedicated housing for homeless veterans such as Cockrell House in Victoria and Veterans Manor in Vancouver's east side. Ontario Command implemented "Operation Leave the Streets Behind" program to assist homeless and at risk veterans. This program has helped more than 50 veterans just in the last year.
  • Mental Health Programs:
    • The Legion delivers and supports several mental health programs across the country.
    • There are transition programs for homeless veterans such as Cockrell House in Victoria and the Shepherd Ministry in Toronto.
    • The British Columbia / Yukon Command Transition program exists for those with mental health issues, and has been in place since 1998 in cooperation with the University of British Columbia and the University of Victoria.
    • Outward Bound Canada has developed a program designed to reach out to veterans and perhaps aid in their integration back into civilian life. This program, open to all veterans including still serving, is sponsored by Alberta and Northwest Territories Command. The cost of the program and all associated travel costs will be covered.
    • The Alberta and Northwest Territories Command continues to provide financial assistance to the Edmonton Military Family Resource Centre (MFRC) Child Program (Children with Parents who Experienced Trauma).

Contact

For more information on Royal Canadian Legion services including representation and advocacy services, and benevolent assistance, Legion Housing, the Poppy Fund, and assisting homeless and at-risk veterans, contact the Dominion Command Service Bureau at 1-877-534-4666 or on the Internet.

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