Contact the Employer Contact Centre

For more information on Employment Insurance (EI) for employers, please consult EI information for employers.

Not an employer? Consult EI contact information for individuals.

Online

You can use the following online self-service options:

By phone

The Employer Contact Centre's automated service provides specific information on some of Service Canada's employer-related programs and services. It is available 24 hours a day, 7 days a week.

During business hours, you can call the Employer Contact Centre to obtain:

We will ask you for the following information when you call:

  • your Business Number (BN), or the BN of the business you are calling about
  • the postal code associated with the BN (as registered with CRA)

Canada and the United States:

  • Toll-free: 1-800-367-5693
  • TTY: 1-855-881-9874

Outside Canada and the United States:

  • 506-546-7569 (collect calls accepted)
  • hours of operation: 7:00 am to 8:00 pm, Eastern Time, Monday to Friday

Average wait times

Our service standard is to answer your call within 10 minutes. Please see below our average wait times for the week of February 10, 2025.

Definition of average wait time

This is the average length of time that callers wait in queue before speaking to an agent.

Days Average wait time
Monday February 10, 2025 43 seconds
Tuesday February 11, 2025 21 seconds
Wednesday February 12, 2025 19 seconds
Thursday February 13, 2025 2 seconds
Friday February 14, 2025 2 seconds
Average wait time for the week of February 10, 2025 19 seconds

To resolve your enquiry without waiting to speak to a representative, you may use one of our online self-service options described above.

Weekly average wait times
Weeks Average wait time
The week of February 3 to 7 7 seconds
The week of January 27 to 31 15 seconds
The week of January 20 to 24 33 seconds
The week of January 13 to 17 1 minute
Monthly average wait times
Months Average wait time
January 2025 54 seconds
December 2024 4 minutes
November 2024 3 minutes
October 2024 1 minute
September 2024 3 minutes
August 2024 3 minutes
July 2024 2 minutes
June 2024 53 seconds
May 2024 1 minute
April 2024 5 minutes
March 2024 8 minutes
February 2024 3 minutes

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