Infographic: Each working day, Service Canada connects with thousands of Canadians

From Employment and Social Development Canada

Service Canada works hard to ensure that all citizens receive accessible, efficient, quality services when they need them.

Whether by phone, in person, through mail or on line, Canadians connect daily with Service Canada to obtain the information and advice they need or to access their benefits and services.

Description

A Day in the life @ Service Canada

Each business day...

  • Over 19,400 Canadians are issued passports (4.9M passports annually)
  • More than 11,750 EI applications are received (Approximately 2.97M client applications annually)
  • More than 600 applications for a grant and/or contributions are received (151,000 annually)
  • 46 workers receive a Wage Earner Protection Program (WEPP) payment for lost wages due to bankruptcy or receivership (11,465 annually)
  • 1 800 O-Canada answers an average of 7,100 calls (1.8M annually)
  • Passport Call Centres answer an average of 6,700 calls (1.7 M annually)
  • Specialized Call Centres answer an average of 26,700 calls (6.73M annually)
  • Employers Contact Centres answer an average of 2,200 calls (559,000 annually)
  • Over 36,600 people visit Service Canada Centres and Scheduled Outreach Sites (9.23M in-person visits annually)
  • 13,500 people visit Passport Offices (3.42M annually)
  • Over 1,325 inspections, reviews, and investigations are conducted for the EI, CPP, OAS, and Temporary Foreign Worker programs (334,000 annually)
  • 1,460 parents seek a SIN for their newborn child via SIN@Birth (368,000 annually)
  • Approximately 1,400 individuals start receiving a CPP or OAS pension benefit (Approximately 350,00 to 375,000 individuals annually)
  • More than 5,900 decision letters are sent to clients for CPP and OAS benefits (1.5M annually)
  • There are an average of 311,000 visits to the mobile-friendly Canada.ca (78M visits annually)

Visit Canada.ca

Note:

Daily numbers are approximate and for Fiscal Year 2016-17. Numbers are based on 252 workdays.

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