Infographic: Serving Canadians from Coast-to-Coast-to-Coast

From Employment and Social Development Canada

Service Canada relies on a dedicated, engaged workforce of 18,500 employees across the country who are committed to service excellence and work to deliver benefits and services in a timely and responsible manner.

With 590 points of services, Service Canada delivers over $117 billion in benefits that go directly to Canadians through key programs like Employment Insurance, Canada Pension Plan, and Old Age Security.

Offices across the country play a critical role in this frontline service delivery, providing services to individuals, businesses and organizations in the communities where they work, supporting millions of families, youth, adults, seniors, and employers each year.

Description

Serving Canadians from Coast-to-Coast-to-Coast

Each year, Service Canada interacts with millions of Canadians

Overall, Service Canada:

  • Is comprised of over 18,500 employees who are dedicated to providing high-quality client services.Footnote 1
  • Serves clients online, over the telephone and in-person via 590 points of service, including 320 in-person centres, 238 scheduled outreach locations and 32 passport offices.
  • Provides 39 services, including statutory programs like Employment Insurance (EI), Canada Pension Plan (CPP), and Old Age Security (OAS).Footnote 2
  • Has a vast service mandate representing over $122 billion in operations and benefits. Over 95% of this amount (117.1 billion) directly benefits Canadians through statutory programs.Footnote 3
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