Flooding in Canada: Important notice

The Government of Canada is committed to helping Canadians affected by flooding in various regions of Canada.

Service Canada is making every effort to provide direct support and assistance to workers and communities during this difficult time.

Applying for Employment Insurance

If you have lost your job due to your workplace being affected by flooding, you are encouraged to apply for Employment Insurance (EI) benefits online or in person as soon as possible, even without a Record of Employment.

You will need your Social Insurance Number (SIN) to apply for EI benefits. If you do not remember your SIN, you can visit a Service Canada office with all the identification you have to get a confirmation of your SIN.

You will need to provide a mailing address and a residential address to complete your application and for Service Canada to process it.

  • Provide a mailing address where you can receive mail (friend, family, temporary shelter, etc.). You can update this address later.
  • Provide a residential address (even if you are temporarily living somewhere else due to the flooding).

Reference codes

Special reference codes have been put in place to allow Service Canada to process EI claims.

In your application, you will be asked: Were you given a reference code to submit with this application? Answer YES and enter the reference code that applies to you:

  • Affected Quebec workers: 2371011233207910
  • Affected Ontario workers: 3515012017201705
  • Affected British Columbia workers: 5986012017002018

Completing your bi-weekly reports

Important: To receive your EI payments, you must complete and submit your bi-weekly reports.

Shortly after applying for EI, you should have received your Access code by mail. It is the four-digit code printed in the shaded area of your statement.

You will need your Access code to complete your bi-weekly reports by either using:

Money received from the provincial government, the Red Cross or other relief grants

If you have received money from the provincial government, the Red Cross, an insurance company or a charitable organization, you do not have to declare this money as earnings in your bi weekly reports. Money received in disaster relief circumstances is not considered earnings for EI purposes.

Direct deposit

We encourage all claimants to sign up for direct deposit when they complete their application for benefit payments such as EI, the Canada Pension Plan and Old Age Security. Direct deposit is the most efficient and surest method of payment, and it will not be impacted by a postal disruption or natural disaster.

Interim Records of Employment

We understand that affected employers may not be able to provide your Records of Employment (ROEs). However, if you can provide enough information, we can create temporary ROEs to help you file your claim sooner. To help us do that, we need specific details related to your employment.

Please complete the Request for Record of Employment form, visit a Service Canada office or call 1 800 206 7218.

Service Canada Centres and Passport Offices

Find out if the current flooding situations and road closures affect the opening of your local Service Canada office or Passport Office by consulting its office profile. If there is a closure, a notice will appear at the very top of the page.

For more information

For more information on EI, please visit Canada.ca/EI or call 1 800 206 7218.

Affected workers can also access services by calling 1 800 O-Canada (1-800-622-6232) or by visiting a nearby Service Canada office.

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