Wildfires in western Canada and the territories: Important notice
The Government of Canada is committed to helping Canadians affected by the wildfires in western Canada and the territories.
Service Canada is making every effort to provide direct assistance to workers and communities during this difficult time.
Applying for Employment Insurance
You will need:
- Your Social Insurance Number (SIN). If you do not remember your SIN, you can visit a Service Canada office with all the identification you have to get a confirmation of your SIN.
- To provide a mailing address and a residential address to complete your EI application and for Service Canada to process it.
- Provide a mailing address where you can receive mail (friend, family, temporary shelter, etc.). You can update this address later.
- Provide a residential address, even if you are temporarily living somewhere else due to the wildfires.
Reference codes have been put in place to allow Service Canada to process EI claims.
In your application, you will be asked: Were you given a reference code to submit with this application? Answer YES and then enter one of the following reference codes based on your location:
British Columbia: 5986012017071017
Completing your biweekly reports
To receive your EI payments, you must complete and submit reports every two weeks (biweekly).
Shortly after applying for EI, you will receive your access code by mail. It is the four-digit code printed in the shaded area of your statement.
You will need your access code to complete your biweekly reports by using:
- the Internet Reporting Service
- the Telephone Reporting Service or
- My Service Canada Account (if you already have an account)
Money received from the provincial government, the Red Cross or other relief grants
If you have received money from the provincial government, the Red Cross, an insurance company or a charitable organization, you do not have to declare this money as earnings in your biweekly reports. Money received in disaster relief circumstances is not considered earnings for EI purposes.
We encourage all clients to sign up for direct deposit. Direct deposit is the most efficient and surest method of payment, and it will not be impacted by a postal disruption or natural disaster.
Receiving your payments
If you were expecting to receive a payment by cheque and you need a replacement cheque, please call:
- 1-800-206-7218 for EI payments
- 1-800-277-9914 (Option "1") for Canada Pension Plan and Old Age Security
For questions about mail delivery, please contact Canada Post Customer Service at 1-888-550-6333.
Have you received a message about payment that you think may be fraudulent and not really from Service Canada? Check our website or contact us. For more information, visit Public Safety Canada’s Get Cyber Safe and the Canadian Anti-Fraud Centre.
Interim Records of Employment
We understand that affected employers may not be able to provide your Records of Employment (ROEs). However, if you can provide enough information, we can create temporary ROEs to help you file your claim sooner. To do that, we need specific details related to your employment.
If you submitted an application and were expecting your passport in the mail, please call 1-800-567-6868.
Service Canada Centres and Passport Offices
For more information
Call 1 800 O-Canada (1-800-622-6232) or visit a Service Canada office.
Visit us online anytime at Canada.ca.
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