Video: Operation Syrian Refugee

Transcript of video: Operation Syrian Refugee

Operation Syrian Refugee
Going Beyond Service Excellence

Infield Terminal
Toronto, Ontario

Maria Katsetos
Service Manager

There are 19 CSO’s that populate the Service Canada area, 5 greeters, we have 1 Business Expertise, 1 team leader and myself, a service manager. There are 27 staff at every flight.

Dele Garber
Team Leader

Just seeing the faces of the Syrians coming in and their relief when they get to our stations and seeing how warmly received they’ve been by our staff, it’s been definitely worthwhile.

Karan Sharma
Citizen Services Officer

This one lady, older lady who had come through she had just gotten her Social Insurance Number and she saw the interpreter from far away standing there and she ran towards her and they both started crying. It turned out the interpreter was her niece that was a refugee 10 years ago that the aunt last saw when the niece was 12 years old. And she recognized her after 10 years of not seeing her. Wanting to see her, come over 10 years later and see her niece and recognize her right away, and just break down and start crying, that was pretty special, just seeing that.

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