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Supplementary information

From: Employment and Social Development Canada

Official title: Employment and Social Development Canada, 2018–19 Departmental Plan

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Corporate information

Organizational profile

Appropriate minister(s):

  • The Honourable Jean-Yves Duclos
  • The Honourable Patty Hajdu
  • The Honourable Kirsty Duncan

Institutional head:

  • Louise Levonian, Deputy Minister of Employment and Social Development

Ministerial portfolio:

  • Minister of Families, Children and Social Development
  • Minister of Employment, Workforce Development and Labour
  • Minister of Sport and Persons with Disabilities

Enabling instrument(s):

Year of incorporation/commencement:

  • 2005

How the regions work to carry out ESDC’s mandate

Service Canada regions support key government commitments and respond to the unique service delivery needs of citizens in the areas they serve.

Regional offices operate an extensive network of:

  • Service Canada centres and outreach locations throughout the country
  • specialized call centres; and
  • processing centres

As of March 31, 2017, through our service delivery network, Canadians were able to access our services at 590 in-person points across the country (320 Service Canada centres, 238 scheduled outreach sites and 32 stand-alone Passport offices).

Figure 3: Points of service as of March 31, 2017
Map of Canada showing the numbers of service delivery network in the four regions. Text version following below.
Figure 3 - Text description

Total regional network

  • 320 Service Canada centres, includes 2 co-located sites
  • 238 Scheduled outreach sites
  • 32 Stand-alone Passport offices
  • Total sites: 590 n-person sites

Western Canada and territories region

  • 97 Service Canada centres
  • 116 Scheduled outreach sites
  • 10 Passport offices one of which is co-located
  • Total sites: 223 In-person sites

Ontario

  • 91 Service Canada centres
  • 76 Scheduled outreach sites
  • 13 Passport offices
  • Total sites:180 In-person sites

Quebec

  • 75 Service Canada centres
  • 19 Scheduled outreach sites
  • 6 Passport offices one of which is co-located
  • Total sites: 100 In-person sites

Atlantic

  • 57 Service Canada centres
  • 27 Scheduled outreach sites
  • 3 Passport offices
  • Total sites: 87 In-person sites

Quality assurance and compliance services, business expertise and management services for most of the Department’s programs are also managed through our regional offices. To achieve excellence and efficiency in the delivery of services, the regions work with local communities, other levels of government, Members of Parliament and external stakeholders.

Although the main focus of our regional service delivery network is the day-to-day operations of serving Canadians, the regions are uniquely placed to pursue collaboration with local partners and other levels of government.

Raison d’être, mandate and role

“Raison d’être, mandate and role: Who we are and what we do”Endnote iii is available on ESDC’s website.

Operating context and key risks

Information on operating context and key risksEndnote iv is available on ESDC’s website.

Reporting framework

ESDC’s Departmental results Framework and Program Inventory of record for 2018–19 are shown below:

Core responsibility 1: Social development

Description: Increase inclusion and opportunities for participation of Canadians in their communities.

Departmental results framework
Departmental result: Homelessness in Canada is prevented and reduced

Indicator:

  • Reduction in the estimated number of shelter users who are episodically or chronically homeless
Departmental result: Not-for-profit organizations, communities and other groups have an enhanced capacity to address a range of social issues such as the social inclusion of people with disabilities, the engagement of seniors and support for children and families

Indicator:

  • For every dollar invested through the Social Development Partnerships Program, amount leveraged/invested by non-federal partners
Departmental result: Community spaces and workplaces are more accessible

Indicator:

  • Number of community spaces and workplaces that are more accessible due to Enabling Accessibility Fund funding
Departmental result: Access to early learning and child care is increased

Indicators:

  • Number of children in regulated child care spaces and/or early learning programs
  • Number of children receiving subsidies or other financial supports
Departmental result: Clients receive high-quality, timely and efficient services that meet their needs

Indicator:

  • Service standard target for Social development program priority service, as defined by the Government of Canada’s Policy on Service, was met
Program inventory

Programs:

  • Homelessness Partnering Strategy
  • Social Development Partnerships Program
  • New Horizons for Seniors Program
  • Enabling Accessibility Fund
  • Early Learning and Child care
  • Federal Income Support for Parents of Murdered or Missing Children

Core responsibility 2: Pensions and benefits

Description: Assist Canadians in maintaining income for retirement, and provide financial benefits to survivors, people with disabilities and their families.

Departmental results framework
Departmental result: Seniors have income support for retirement

Indicators:

  • Percentage of seniors receiving the Old Age Security Pension in relation to the total number of eligible seniors
  • Percentage of seniors receiving the Guaranteed Income Supplement in relation to the total number of eligible seniors
  • Percentage of Canada Pension Plan contributors aged 70+ receiving retirement benefits
  • Percentage of seniors living in low income
Departmental result: People with disabilities and their families have financial support

Indicators:

  • Percentage of Canada Pension Plan contributors who have contributory eligibility for Canada Pension Plan disability benefits and therefore have access to financial support in the event of a severe and prolonged disability
  • Percentage of Canadians eligible for the Disability Tax Credit who have a Registered Disability Savings Plan to encourage private savings
  • Percentage of Canadians with disabilities eligible for a Registered Disability Savings Program that have received a grant and/or a bond to assist them and their families to save for their long-term financial security
Departmental result: Clients receive high-quality, timely and efficient services that meet their needs

Indicators:

  • Number of service standard targets for Pensions and Benefits program priority services, as defined by the Government of Canada’s Policy on Service, that are being met
  • Percentage of Canada Pension Plan retirement benefits paid within the first month of entitlement
  • Percentage of decisions on applications for a Canada Pension Plan disability benefit within 120 calendar days
  • Percentage of Old Age Security basic benefits paid within the first month of entitlement
Program inventory

Programs:

  • Old Age Security
  • Canada Disability Savings Program
  • Canada Pension Plan

Core responsibility 3: Learning, skills development and employment

Description: Help Canadians access post-secondary education, obtain the skills and training needed to participate in a changing labour market and provide supports to those who are temporarily unemployed.

Departmental results framework
Departmental result: Canadians access education, training and life-long learning supports to gain the skills and work experience they need

Indicators:

  • Number of Canadians receiving training and/or employment supports
  • Employment or returns to school following training/supports
  • Percentage of Canadians aged 18 to 24 that are enrolled in university or college
  • Percentage change in Canadians aged 25 to 64 enrolled in university or college
Departmental result: Canadians participate in an inclusive and efficient labour market

Indicators:

  • Employment rate for Canadians
  • Employment rate for Indigenous people off reserve
  • Employment rate for Indigenous people on reserve
  • Employment rate for recent immigrants
  • Employment rate for persons with disabilities
  • Employment rate for youth
  • Employment rate for women
  • Employment rate for older Canadians
  • Employment rate for lone parents
  • Unemployment-to-job vacancies (ratio)
Departmental result: Canadians receive financial support during employment transitions such as job loss, illness or maternity/parental leave

Indicators:

  • Percentage of eligible unemployed workers supported by Employment Insurance
  • Percentage of Employment Insurance claimants finding employment before the end of their benefit entitlement
Departmental result: More students from low- and middle-income families access and participate in post-secondary education

Indicators:

  • Proportion of low- and middle-income Canadian young adults participating in post-secondary education
  • Number of beneficiaries with a Registered Education Savings Plan withdrawal that have ever received an additional amount of Canada Education Savings Grant and/or Canada Learning Bond, which assist low- and middle-income families to save for their child’s education
  • Percentage of full-time students (aged 15-29) who used federal student financial assistance to help finance their participation in post-secondary education
Departmental result: Clients receive high-quality, timely and efficient services that meet their needs

Indicators:

  • Number of service standard targets for Learning, Skills Development and Employment program priority services, as defined by the Government of Canada’s Policy on Service, that are being met
  • Percentage of Employment Insurance benefit payments or non-benefit notifications issued within 28 days of filing
  • Percentage of Social Insurance Numbers applied for through the Newborn Registration Service issued within 10 business days
Program inventory

Programs:

  • Employment Insurance
  • Labour Market Development Agreements
  • Workforce Development Agreements
  • Opportunities Fund for Persons with Disabilities
  • Job Bank
  • Youth Employment Strategy
  • Skills and Partnership Fund
  • Literacy and Essential Skills
  • Aboriginal Skills and Employment Training Strategy
  • Student Work-Integrated Learning Program
  • Union Training and Innovation
  • Sectoral Initiatives Program
  • Temporary Foreign Worker Program
  • Foreign Credential Recognition Program
  • Enabling Fund for Official Languages Minority Communities
  • Canada Student Loans and Grants and Canada Apprentice Loans Program
  • Canada Education Savings Program
  • Apprenticeship Grants
  • Skilled Trades and Apprenticeship (Red Seal Program)
  • Canada Service Corps (formerly Youth Service Initiative)

Core responsibility 4: Working conditions and workplace relations

Description: Promotes safe, healthy, fair and inclusive work conditions and cooperative workplace relations.

Departmental results framework
Departmental result: Workplaces are safe and healthy

Indicator:

  • Number of health and safety violations identified under the Canada Labour Code (Part II) per 1,000 federally regulated employees
Departmental result: Work conditions are fair and inclusive

Indicators:

  • Percentage of Legislated Employment Equity Program employers whose representation equals or surpasses Canadian labour market availability for 2+ designated groups or who demonstrated progress towards representation since the previous reporting period
  • Number of labour standard violations identified under the Canada Labour Code (Part III) per 1,000 federally regulated employees
  • Percentage of activities or instruments undertaken to strengthen respect for international labour standards that met expected outcomes
Departmental result: Labour relations are cooperative

Indicator:

  • Percentage of labour disputes settled under the Canada Labour Code (Part I) without work stoppages, where parties were assisted by Labour Program officers
Departmental result: Clients receive high-quality, timely and efficient services that meet their needs

Indicators:

  • Number of service standard targets for Working Conditions and Workplace Relations program priority services, as defined by the Government of Canada’s Policy on Service, that are being met
  • Percentage of occupational health and safety cases each fiscal year that are finalized within 120 days (excluding prosecutions, appeals and technical surveys)
  • Percentage of unjust dismissal complaints that are finalized within 180 days
  • Percentage of conciliators assigned under the Canada Labour Code within 15 calendar days of receiving requests that are compliant with Canada Industrial Relations Regulations
  • Percentage of initial Wage Earner Protection Program payments and non-payment notifications issued within 35 calendar days
Program inventory

Programs:

  • Labour Relations
  • Federal Workers’ Compensation
  • Occupational Health and Safety
  • Workplace Equity
  • Labour Standards
  • Wage Earner Protection Program
  • International Labour Affairs

Core responsibility 5: Information delivery and services for other departments

Description: Provide information to the public on the programs of the Government of Canada and the Department, and provide services on behalf of other government departments.

Departmental results framework
Departmental result: Clients receive high-quality, timely and accurate government information and services that meet their needs

Indicators:

  • 1 800 O-Canada information completeness, relevancy and accuracy assessment
  • Percentage of clients served in person who received assistance within 25 minutes
  • Percentage of program services that meet their service standard targets
Departmental result: Canadians can obtain an error-free passport within Canada in a timely manner

Indicator:

  • Percentage of service standards met for the processing of passport requests by Canadians living in Canada
Program inventory

Programs:

  • Government of Canada Telephone General Enquiries Services
  • Government of Canada Internet Presence
  • In-Person Points of Service
  • Passport
  • Other Government Department Programs

Internal services

Not applicable

Concordance between departmental results framework and program inventory, 2018–19, and strategic outcomes and program alignment architecture, 2017–18

2018–19 Departmental results framework and program inventory of record 2017–18 Strategic outcomes and program alignment architecture of record Percentage of PAA program (dollars) corresponding to new program in the program inventory
Core responsibility 1: Social development Strategic outcome 4: Income security, access to opportunities and well-being for individuals, families and communities Not applicable
Not applicable  Program 4.2: Social development Not applicable
Homelessness Partnering Strategy 4.2.1 Homelessness Partnering Strategy 100%
Social Development Partnerships Program 4.2.2 Social Development and Partnerships 100%
4.2.2.1 Children and Families 100%
4.2.2.2 Disability 100%
New Horizons for Seniors Program 4.2.3 New Horizons for Seniors Program 100%
Early Learning and Child Care New program Not applicable
Enabling Accessibility Fund 4.2.5 Enabling Accessibility Fund 100%
Federal Income Support for Murdered or Missing Children 4.2.6 Federal Income Support for Parents of Murdered or Missing Children 100%
Not applicable 4.2.4 Universal Child Care Benefit
The Universal Child Care Benefit has been eliminated; this element remains to capture residual payments associated with the deleted program. 		Not applicable
Core responsibility 2: Pensions and Benefits Strategic outcome 4: Income security, access to opportunities and well-being for individuals, families and communities Not applicable
Not applicable 4.1 Program: Income Security Not applicable
Old Age Security 4.1.1 Old Age Security 100%
Canada Pension Plan 4.1.2 Canada Pension Plan 100%
4.1.3 Canada Pension Plan Disability Benefits 100%
Canada Disability and Savings Program 4.1.4 Canada Disability Savings Program 100%
Not applicable 4.1.5 National Child Benefit
The National Child Benefit will be eliminated for 2018–19		 Not applicable
Core responsibility 3: Learning Skills Development and Employment Strategic outcome: A skilled, adaptable and inclusive labour force and an efficient labour market Not applicable
Not applicable Program 2.1 Skills and Employment Not applicable
Employment Insurance 2.1.1 Employment Insurance 100%
Labour Market Development Agreements 2.1.2 Labour Market Development Agreements 100%
2.1.3 Canada Job Fund Agreements 100%
Workforce Development Agreements 2.1.4 Labour Market Agreements for Persons with Disabilities 100%
2.1.7 Targeted Initiative for Older Workers 100%
Opportunities Fund for Persons with Disabilities 2.1.5 Opportunities Fund for Persons with Disabilities 100%
Youth Employment Strategy 2.1.6 Youth Employment Strategy 100%
Enabling Fund for Official Language Minority Communities 2.1.8 Enabling Fund for Official Language Minority Communities 100%
Aboriginal Skills and Employment Training Strategy 2.1.9 Aboriginal Skills and Employment Training Strategy 100%
Skills and Partnership Fund 2.1.10 Skills and Partnership Fund 100%
Job Bank 2.1.12 Job Bank 100%
Sectoral Initiatives Program 2.1.13 Sectoral Initiatives Program 100%
Literacy and Essential Skills 2.1.14 Literacy and Essential Skills 100%
Skilled Trades and Apprenticeship (Red Seal Program) 2.1.15 Skilled Trades and Apprenticeship (Red Seal Program) 100%
Apprenticeship Grants  2.1.16 Apprenticeship Grants  100%
Foreign Credential Recognition Program 2.1.17 Foreign Credential Recognition Program 100%
Temporary Foreign Worker Program 2.1.18 Temporary Foreign Worker Program 100%
Student Work-Integrated Learning Program 2.1.19 Student Work-Integrated Learning Program 100%
Not applicable 2.1.11 First Nations Job Fund
Deleted. Program funds sun-setted March 31, 2017. 		Not applicable
Not applicable Program 2: Learning Not applicable
Canada Student Loans and Grants  and Canada Apprentice Loans Program 2.2.1 Canada Student Loans and Grants and Canada Apprentice Loans Program 99.9%
Canada Education Savings Program 2.2.2 Canada Education Savings Program 100%
Union Training and Innovation New program Not applicable
Canada Service Corps (formerly Youth Service Initiative) New program Not applicable
Core responsibility 4: Working Conditions and Workplace Relations Strategic outcome 3: Safe, healthy, fair and inclusive work environments and cooperative workplace relations Not applicable
Not applicable Program 3.1: Labour Not applicable
Labour Relations 3.1.1 Labour Relations 100%
Not applicable 3.1.2 Workplace Health and Safety 100%
Occupational Health and Safety 3.1.2.1 Occupational Health and Safety 100%
Federal Workers’ Compensation 3.1.2.2 Federal Workers’ Compensation 100%
Not applicable 3.1.3 Labour Standards and Equity 100%
Labour Standards 3.1.3.1 Labour Standards 100%
Workplace Equity 3.1.3.2 Workplace Equity 100%
Wage Earner Protection Program 3.1.3.3 Wage Earner Protection Program 100%
International Labour Affairs 3.1.4 International Labour Affairs 100%
Core responsibility 5:
Information Delivery and Service for Other Departments		 Strategic outcome 1: Government-wide service excellence Not applicable
Not applicable Program 1.1: Service Network Supporting Government Departments Not applicable
Government of Canada Telephone General Enquiries Services 1.1.1 Government of Canada Telephone General Enquiries Services 100%
Government of Canada Internet Presence 1.1.2 Government of Canada Internet Presence 100%
In-Person Points of Service 1.1.3 In-Person Points of Service 100%
Not applicable Program 1.2: Delivery of Services for Other Government of Canada Programs Not applicable
Passport 1.2.1 Passport 100%
Other Government Department Programs 1.2.2 Other Government Department Programs 100%
Internal services Internal services Not applicable

Supporting information on lower-level programs

Supporting information on planned expenditures, human resources and results related to ESDC’s Program Inventory is available in the GC InfoBase.Endnote v

Supplementary information tables

The following supplementary information tables are available on ESDC’s website:

Federal tax expenditures

The tax system can be used to achieve public policy objectives through the application of special measures such as low tax rates, exemptions, deductions, deferrals and credits. The Department of Finance publishes cost estimates and projections for these measures each year in the Report on Federal Tax Expenditures.Endnote xiii This report also provides detailed background information on tax expenditures, including descriptions, objectives, historical information and references to related federal spending programs. The tax measures presented in this report are the responsibility of the Minister of Finance.

Organizational contact information

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