Plans at a glance

Official title: 2017-2018 ESDC Departmental Plan

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Strategic direction: Develop economic and social policies and programs that support and improve the well-being of families, children and vulnerable groups

Priority 1: Strengthen income security programs and services, and work with provinces and territories in reducing poverty

Key supporting initiatives

Planned initiatives Link to information within the document
Poverty Reduction Strategy Strategies for families, children and vulnerable groups
Enhance the Canada Pension Plan (CPP) (lead: Department of Finance) Income Security
National Seniors Council Social Development
Develop a new mechanism to ensure Old Age Security (OAS) benefits keep pace with the cost of living seniors face Income Security

Priority 2: Develop social policy initiatives that address the needs of families and of vulnerable groups, support communities in the development of social infrastructure, and advance solutions to social issues through innovative approaches

Planned initiatives Link to information within the document
Early Learning and Child Care (including Indigenous Early Learning and Child Care) Strategies for families, children and vulnerable groups
Tackling homelessness Social Development
Enabling Accessibility Fund Social Development
Breaking down barriers to social and economic inclusion for people with disabilities  Social Development
Social Innovation and Finance Strategy Social Development
Planned federal accessibility legislation  Strategies for families, children and vulnerable groups

Strategic direction: Transform employment, workforce development and labour policies and programs to address the needs of all Canadians, and support inclusion

Priority 3: Develop and implement policies, programs and services that support workers and employers, and work with provinces and territories to respond to the evolving realities of the labour market and federally regulated workplaces of today and the future

Key supporting initiatives

Planned initiatives Link to information within the document
Promote good-quality jobs Labour
Ensure federal workplaces are free of harassment and sexual violence Labour
Implement a modern fair wages policy Labour
Support fairness at work by developing options for proactive pay equity Labour
Propose amendments to the Canada Labour Code to allow workers to formally request flexible work arrangements and new leaves of absence Labour
Reduce the availability of unpaid internships Labour
Support timely passage of Bill C-4 to help restore a fair and balanced approach to labour relations Labour
Review the Temporary Foreign Worker Program Skills and Employment
Determine an approach for improving apprentices' outcomes through infrastructure investments Skills and Employment
Provide more inclusive and flexible leave for caregivers Skills and Employment
Provide more flexible parental benefits Skills and Employment
Improve labour market information for Canadians, including work with the Labour Market Information Council Skills and Employment

Priority 4: Strengthen training and access to post-secondary education and support individuals, including youth and those from vulnerable groups, in acquiring the skills and information they need to participate in the labour market

Key supporting initiatives

Planned initiatives Link to information within the document
Develop the Youth Service Initiative Skills and Employment
Roll out the Student Work Integrated Learning Program Skills and Employment
Rationalize and expand intergovernmental agreements that support skills training Skills and Employment
Renew and improve the Aboriginal Skills and Employment Training Strategy Skills and Employment
Develop a framework to support union-based apprenticeship training, innovation and enhanced partnerships Skills and Employment
Promote economic development in Indigenous communities and create jobs for Indigenous peoples Skills and Employment
Increase investment in the Youth Employment Strategy informed by findings of the Expert Panel on Youth Employment Skills and Employment
Introduce a fixed student contribution for Canada Student Loans and Grants Learning
Improve promotion of Registered Education Savings Plans (RESPs) and the Canada Learning Bond Learning
Ease access to the Canada Learning Bond Learning
Introduce increased Canada Student Grant thresholds Learning

Strategic direction: Design and deliver client-focused, convenient and secure services

Priority 5: Develop and implement digital tools and automate processes wherever possible across all Employment and Social Development Canada services so Canadians have timely, accurate and responsive access to the information they need and can access all services using digital self-service

Key supporting initiatives

Planned initiatives Link to information within the document
Develop the E-account initiative to deliver a single online portal to ESDC programs, while ensuring whole-of-government scalability Service Network Supporting Government Departments
Secure service and seamless access for clients Secure service and seamless access for clients
Simplify service delivery and provide client-centric services through Benefits Delivery Modernization Service and Benefits Improvements
Continue the migration of content and Government of Canada websites to Canada.ca Service Network Supporting Government Departments
Modernize grants and contributions programming to support program delivery mechanisms that are simplified, integrated and automated Service and Benefits Improvements
Complete the Canada Student Loans Program Service Provider Re-procurement Learning
Expand the use of electronic signature for grants and contributions programs Service and Benefits Improvements

Priority 6: Provide clients with access to bundled or related services across departments and jurisdictions and leverage the information already provided for other related services

Planned initiatives Link to information within the document
Improve death notification to make it easier for Canadians to report a death to the federal government Secure service and seamless access for clients
Encourage adoption of the Business Number to provide businesses with a single common identifier when interacting with the Department Secure service and seamless access for clients
Increase service network collaboration with provinces and territories Secure service and seamless access for clients
Increase access to passport services, strengthen integrity and security of the program while improving efficiency and generating savings Delivery of Services for Other Government of Canada Programs
Improve in-person service Service Network Supporting Government Departments
Enable a more consistent and user-friendly service experience for Canadians through a client experience modernization initiative Service Network Supporting Government Departments
Collaborate with the Canada Revenue Agency to further advance the Direct Deposit and Address Information Sharing Initiative (DAISI) Secure service and seamless access for clients
Modernize the Social Insurance Register by consulting with partners and stakeholders Secure service and seamless access for clients

Priority 7: Ensure clients have access to easy-to-use, timely and secure services

Planned initiatives Link to information within the document
As part of the Call Centre Improvement Strategy, implement new technologies in call centres Service and Benefits Improvements
Pilot Canada's Digital Interchange initiative with participating provinces Secure service and seamless access for clients
Work with Immigration, Refugees and Citizenship Canada to increase the secure delivery of passports Secure service and seamless access for clients
Continue to engage with the territories to expand the Vital Events Linkages Program Secure service and seamless access for clients
Implement amendments to Employment Insurance automation to enhance the client experience and service quality Skills and Employment
Increase proactive activities with unions and employers to facilitate collective bargaining Labour
Leverage technology and use tools that focus on the evolving needs of Canadian workers and employers Labour
Continue to improve compliance and enforcement under labour legislation and policies with a focus on repeat offenders and improving response time Labour
Renegotiate selected Government Employees Compensation Act agreements with provincial workers' compensation boards in order to modernize service agreements through an efficient and effective workers' compensation system Labour
Address workload pressures associated with an aging population through the Pensions Integrated National Workload Plan Income Security
Renew the Canada Pension Plan Disability Program to support Canadians with severe and prolonged disabilities Income Security
Advance key measures to improve the integrity of programs and services by increasing the adoption of the "integrity-by-design approach" as well as modernizing integrity IT systems and processes Secure service and seamless access for clients
Engage key stakeholders toward the co-creation of a real-time payroll information-sharing model Skills and Employment
Implement transparent service standards Service and Benefits Improvements
Allow grants and contributions recipients and program staff to manage direct deposit information and allow the electronic signature of minor amendments to agreements Service and Benefits Improvements
Conduct a review of the Social Security Tribunal of Canada to assess and make recommendations regarding its efficiency, timeliness and effectiveness Service and Benefits Improvements

Priority 8: Ensure clients are notified of potential services for which they are eligible and are auto-enrolled where applicable

Planned initiatives Link to information within the document
Old Age Security Service Improvement Strategy Income Security
Canada Pension Plan Service Improvement Strategy Income Security
Leverage Open Data as a means to improve service delivery Income Security
Enhance auto-enrolment of EI claimants in Job Bank services to provide tools for job seekers Skills and Employment

Strategic direction: Strengthen internal infrastructure to support efficient, cost-effective and secure operations in the organization

For more information on ESDC's plans, priorities and the planned results, see the "Planned results" section of this report.

See the Planned Results section on internal services for further details on priorities and initiatives that support this Strategic Direction.

For more information on organizational priorities, see the Ministers' mandate letters on the Prime Minister of Canada's website.

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