Information about Programs and Information Holdings: Sources of Federal Government and Employee Information 2021 to 2022

1.1 Homelessness Partnering Strategy

This program's activities supported the implementation of effective and lasting community solutions to prevent and reduce homelessness throughout Canada. It was a community-based program that provided funding to communities and service providers in the form of grants and contributions. The Homelessness Partnering Strategy was replaced by Reaching Home on April 1, 2019.

• Nationally Delivered Funding Streams (CoR)
• Regionally Delivered Funding Streams (CoR)
• Surplus Federal Real Property for Homelessness Initiative (CoR)

1.2 Reaching Home

Reaching Home supports community-based responses to prevent and reduce homelessness across Canada. Communities and service providers receive grants and contributions funding to support services targeted to individuals, families and Indigenous peoples who are homeless or at imminent risk of homelessness in urban centres, rural communities and in the territories.

Outside of Quebec, federal funding is prioritized based on input from Community/Regional Advisory Boards, as communities are best placed to identify their needs. In Quebec, Reaching Home is administered through the Canada-Quebec Agreement that respects the jurisdiction and priorities of both governments.

Reaching Home Works with communities to develop and deliver data-driven system plans with clear outcomes. Communities are asked to report publicly on community-wide outcomes. The program also collects and analyzes national homelessness data and shares knowledge with communities, partners and stakeholders. Federally-funded projects and federal leadership that fosters transformation of the sector, together promote the prevention and reduction of homelessness in Canada.

The Government of Canada is one of many funding partners addressing homelessness. Performance indicators and expected results are impacted by multiple factors. The program is a transfer payment program with non-repayable grants and contributions. However, some repayment clauses are outlined in the Terms and Conditions.

Reaching Home replaced the Homelessness Partnering Strategy on April 1, 2019 and uses funding from the transfer payment under the same name. Note that the Surplus Federal Real Property for Homelessness Initiatives expired on March 31, 2019.

• Nationally Delivered Funding Streams (CoR)
• Regionally Delivered Funding Streams (CoR)

1.3 Accessible Canada Initiative

The Accessible Canada initiative supports a proactive approach to the identification, removal and prevention of barriers to accessibility, particularly through the implementation and ongoing administration of the Accessible Canada Act (ACA), along with the advancement of broader accessibility initiatives. This includes developing accessibility regulations under the Act; providing horizontal policy analysis and overall strategic direction to support the interpretation of the Act; collaborating with Statistics Canada to develop an Accessibility Data and Measurement Strategy to measure the Act's outcomes; initiating Public Opinion Research (POR) to measure Canadian attitudes towards accessibility; leading stakeholder engagement to inform policy and regulatory development; supporting the implementation of new structures under the Act, such as the Chief Accessibility Officer and the Canadian Accessibility Standards Development Organization (CASDO); awareness activities to promote broader culture change outcomes and raise the profile of accessibility at the national level; providing expertise on accessibility to other areas under Federal Jurisdiction; and accessibility-focused grants and contributions, administered through the Social Development Partnerships Program-Disability.

• Accessible Canada Initiative (CoR)

1.4 Social Development Partnerships Program

The Social Development Partnerships Program (SDPP) is a grants and contributions program. It supports government of Canada priorities through investment in not-for-profit organizations that aim to improve the quality of life of persons with disabilities, children and families, Black Canadian communities, and other vulnerable populations facing physical, economic and social pressures. The program has an annual budget supporting two components: Disability and Children and Families.

Grants and contributions support communities, not-for-profit, and voluntary sector organizations in providing vulnerable Canadian populations with the tools and skills to respond to current and emerging social issues that they are facing, such as a limited ability to participate in the workplace or to contribute to their families and communities.

• Children and Families (CoR)
• Supporting Black Canadian Communities Initiative (CoR)
• Social Development Partnerships Program - Disability (CoR)
• Canada's Volunteer Awards Information (CoR)
  • Canada's Volunteer Awards (PIB)

1.5 New Horizons for Seniors Program

The New Horizons for Seniors Program supports the Government of Canada's overarching social goals to enhance the quality of life and promote the full participation of individuals in all aspects of Canadian society. In doing so, the program initiatives at the national, regional and community level address seniors' issues through partnerships and the engagement and contributions of seniors themselves. The program's design includes two streams: Community-based grants and Pan-Canadian grants and contributions.

Community-based grants address social challenges ‘on the ground' and recognize communities as the focal point for program and service delivery. Funded projects are volunteer-based; supported by communities; inspired or led by seniors; and, address one or more of the five program objectives. Selected through annual calls for proposals, one-year Community-based projects are eligible to receive up to $25,000 in grant funding.

Pan-Canadian grants and contributions support innovative projects that create a significant impact in communities and invest in large initiatives that meet the growing social needs of seniors. Organizations can apply for projects up to five years in duration and up to $5M in funding under the pan-Canadian stream.

• Community Based (CoR)
• Pan-Canadian (CoR)

1.6 Enabling Accessibility Fund

Persons with disabilities often experience barriers to their participation and inclusion in daily activities. To support their participation in society, the Enabling Accessibility Fund (EAF) is taking concrete action to ensure greater accessibility and opportunities.

The EAF provides funding for eligible capital projects that increase accessibility and eliminate barriers for persons with disabilities in communities and workplaces creating more opportunities for them to participate in community activities, programs and services, or to access employment opportunities. Eligible recipients are not-for-profit, for-profit and Indigenous organizations, as well as municipal and territorial governments. They can apply for funding through periodic funding processes under three program components.

The small projects component supports small-scale construction, renovation or retrofit projects that increase accessibility in communities or workplaces.

The youth innovation component empowers youth to identify accessibility barriers within their communities and work with local organizations to find solutions to increase accessibility and safety in community spaces and workplaces.

The mid-sized projects component supports larger retrofit, renovation or construction projects of facilities or venues that house or will house programs and services geared towards addressing the social and/or labour market integration needs of persons with disabilities in a holistic manner.

• Enabling Accessibility (CoR)

1.7 Social Innovation and Social Finance Strategy

The Social Innovation and Social Finance (SI/SF) Strategy aims to strengthen the ability of communities to develop, finance and scale new solutions to persistent social and environmental challenges in Canada. The Investment Readiness Program (IRP) represents one of the first foundational elements in building a SI/SF Strategy for Canada. The IRP is a two-year grants and contributions program aimed at improving the ability of social purpose organizations to participate in the social finance market and the larger social innovation ecosystem.

Other foundational elements of the SI/SF Strategy include the proposed Social Finance Fund and Social Innovation Advisory Council expected to launch in 2020 to 2021.

• Social Innovation and Social Finance Strategy – Investment Readiness Program (CoR)

2.1 Old Age Security

The Old Age Security program is one of the main sources of retirement income for senior Canadians. Its objective is to ensure a minimum income for seniors and to contribute to their income replacement in retirement. The Old Age Security program is funded through federal tax revenues. The benefits payable under the Old Age Security program include the Old Age Security pension, the Guaranteed Income Supplement, and the Allowances. The Old Age Security Pension is a monthly payment to all Canadians aged 65 or older who meet the residence and legal status requirements. To be eligible for the pension, an individual must have resided in Canada for at least 10 years after the age of 18. A full pension is paid to seniors with at least 40 years of residence in Canada after the age of 18.

• Program Integrity (CoR)
• Old Age Security (CoR)
  • Old Age Security (PIB)
  • Old Age Security Program Investigations and Reviews (PIB)

2.2 Canada Pension Plan

The Canada Pension Plan (CPP), a contributory social insurance program and is a key component of the Retirement Income System. It provides eligible contributors and their families with modest income replacement in the event of retirement, disability or death. It is funded by contributions from employees, employers, self-employed individuals, and revenue from investments. The retirement pension, the main benefit of CPP, is meant to replace 25% of career average pensionable earnings. Beginning in 2019, this amount will gradually increase to 33.33% as a result of the CPP Enhancement, with 40 years of contributions required to receive the full effects of the enhancement. The monthly pension amount depends on the age at which a beneficiary begins receiving it. To be eligible, at least one contribution to the Plan must have been made. Working beneficiaries can increase retirement income through the Post Retirement Benefit. The Canada Pension Plan also provides supplementary benefits.

• Canada Pension Plan (CoR)
  • Canada Pension Plan - Record of Earnings (PIB)
  • Canada Pension Plan Program (PIB)

2.3 Canada Pension Plan Disability Benefits

The Canada Pension Plan Disability (CPPD) pension and Post Retirement Disability benefit provide eligible contributors with partial income replacement in the event of severe and prolonged disability. The Plan also provides a one-time death benefit and a monthly survivor's pension to the families of deceased eligible contributors. In addition, the Plan pays a monthly flat-rate children's benefit for dependent children of the deceased and disabled contributors.

2.4 Canada Disability Savings Program

The Canada Disability Savings Grant is a limited matching grant up to $3,500 a year that the government deposits into a Registered Disability Savings Plan (RDSP) to match private contributions to the plan. Grants may be paid into a plan until the end of the calendar year in which the beneficiary turns 49 years old. The limit is $70,000 of grants over the beneficiary's lifetime. In addition, the Government will deposit a Canada Disability Savings Bond of up to $1,000 a year into the RDSPs of low and modest-income Canadians. Bonds may be paid into a plan until the end of the calendar year in which the beneficiary turns 49 years old. The limit is $20,000 in bonds over the beneficiary's lifetime. There is no annual RDSP contribution limit, but there is a maximum lifetime contribution limit of $200,000. No contributions are necessary to receive a bond.

The objective of the Canada Disability Savings Program is to encourage long-term savings to help ensure the financial security of people with severe and prolonged disabilities by providing Government of Canada incentives (grants and bonds) to open and contribute to an RDSP. The grant and bond respond to long-standing and ongoing needs identified by people with disabilities, their families, and organizations supporting them to reduce barriers to saving for the future.

• Canada Disability Saving Bonds (CoR)
• Canada Disability Saving Grants (CoR)
  • Canada Disability Savings Program (PIB)

2.5 Universal Child Care Benefit

The Universal Child Care Benefit is a statutory income benefit introduced in 2006 designed to assist Canadian families with young children by supporting their child care choices through direct financial support. The Universal Child Care Benefit was designed with the objective of supporting families in the choice of child care that best meets the needs of their family. Families receive up to $1,200 per year for each child under six, taxable in the hands of the lower income spouse. Families can use this monthly benefit to best address their child care needs. The Universal Child Care Benefit is a pillar in the system of income benefits for families with children adding to existing measures such as the Canada Child Tax Benefit and the National Child Benefit Supplement and does not affect the benefits families receive under these programs or the Child Care Expense Deduction.

• Universal Child Care Benefit (CoR)
  • Universal Child Care Benefit (PIB)

2.6 Canadian Benefit for Parents of Young Victims of Crime

The Canadian Benefit for Parents of Young Victims of Crime grant is an income support grant available to eligible applicants who have suffered a loss of income from taking time away from work to cope with the death or disappearance of their child or children, as a result of a probable Criminal Code offence.

• Canadian Benefit for Parents of Young Victims of Crime (CoR)
• Canadian Benefit for Parents of Young Victims of Crime (PIB)

Skills and employment

Skills and Employment are intended to ensure that Canadian labour market participants are able to access the supports that they need to enter or reposition themselves in the labour market to allow them to contribute to economic growth through full labour market participation. Initiatives within this program activity contribute to the common overall objectives of promoting skills development, labour market participation and ensuring labour market efficiency.

• Government Annuities (CoR)
  • Government Annuities (PIB)
• Program Integrity (CoR)
  • Employment Insurance Program Investigation (PIB)
  • Social Insurance Number Investigations and Reviews (PIB)

3.19 Canada Service Corps

• Canada Service Corps Civic Participation Pilot – Application Intake and Selection (CoR)
  • Canada Service Corps Civic Participation Pilot – Application Intake and Selection (PIB)

Learning

Learning Branch is responsible for two major statutory programs:

• Canada Student Loans Program
• Canada Education Savings Program

The Canada Student Loans Program aims to improve access to, and affordability of, post-secondary education, including apprenticeship programs, by providing supports to eligible students through loans and to eligible apprentices with demonstrated financial need through grants, loans and repayment assistance measures. This program also provides non-repayable grants that are targeted to students from low- and middle-income families, students with permanent disabilities, students with dependents and part-time students from low-income families.

Through the Canada Education Savings Program, the Government encourages Canadians to use Registered Education Savings Plans (RESP) to save for a child's post-secondary education. The Government offers two education savings incentives linked to RESPs: The Canada Education Savings Grant (CESG) which is available to all eligible Canadians, with higher CESG rates (termed "Additional CESG") for children from middle- and low-income families; and the Canada Learning Bond (CLB) which is available for children from low-income families, born in 2004 or later and up to the age of 15, with no requirement that personal contributions be made.

Together, these programs help make post-secondary education more accessible to all Canadians. These programs help families save for their children's education, provide financial assistance in the form of repayable loans and non-repayable grants to students, and ensure that debt loads are manageable. ESDC promotes the communication of information to support informed education and labour market choices that help secure good-quality jobs. ESDC works in collaboration with the provinces and territories, the voluntary sector, financial institutions, service providers and other key stakeholders to help Canadians pursue post-secondary education.

4.1 Labour Relations

The Labour Relations Program includes the Federal Mediation and Conciliation Service, which promotes cooperative labour relations between unions and employers in federally regulated workplaces. This encompasses: banking; telecommunications; broadcasting; air, interprovincial rail, road and pipeline transportation; shipping; uranium mining; grain handling; along with workplaces in the territories, aboriginal public administration and some Crown Corporations. Through Section 70.1 of the Canada Labour Code, the service has responsibility for assisting employers and unions in the negotiation and renewal of collective agreements and the management of relations resulting from their implementation. Program activities include: mediation and conciliation assistance to parties to resolve collective bargaining disputes; dispute prevention skills training; facilitation services; grievance mediation; provision of advice to the Minister of Labour on a range of industrial relations issues; and mediation assistance to artists and producers in the negotiation of scale agreements under the Status of the Artist Act.

• Workplace Dispute Prevention and Resolution (CoR)
  • Conciliation Commissioner/Board Members Files (PIB)
  • Federal Mediation and Conciliation Service (PIB)
• Workplace Information (CoR)
  • Workplace Information, Collective Bargaining and Labour Organization Contacts (PIB)

4.2 Occupational Health and Safety

The role of the Program is to ensure that workplaces in the federal jurisdiction are safe and healthy by working to reduce the number of work-related injuries and illnesses. Employers within the federal jurisdiction include those within industries such as: banking; rail, air and road transportation; marine shipping; many First Nations activities; federal Crown corporations; broadcasting and telecommunications; and the parliamentary precinct. The development of and amendments to legislation and regulations under Part II (Occupational Health and Safety) of the Canada Labour Code and the Non-Smoker's Health Act are the responsibility of the program, which ensures that workplaces are safe and able to keep up with the demands of the evolving workforce. The program also operates to create workplaces free from harassment and through a new Part IV of the Code promote ongoing compliance. It creates tools to increase awareness of health and safety issues and assist employers and employees to understand their duties and rights under the Code, conducts inspections and investigations, issues directions and can initiate prosecutions to enforce compliance with the Code. It also funds: a grant to support federal workplace health and safety objectives linked to Part II of the Code and a Grant and Contribution program to promote and co-develop labour management resources to reduce harassment and violence in the workplace.

• Occupational Health and Safety (CoR)
  • Canada Labour Code, Part II: Occupational Health and Safety (PIB)
• Non-smokers' Health Act (CoR)
  • Non-smokers' Health Act (PIB)

4.3 Federal Workers' Compensation

The Federal Workers' Compensation Service (FWCS) of the Labour Program is responsible for administering the Government Employee Compensation Act (GECA). The Act provides compensation benefits such as medical expenses, treatments and wage replacement to federal employees for workplace injuries and occupational illnesses. Based on Service Agreements with the Minister of Labour, the provincial workers' compensation boards (WCBs) are responsible for the adjudication of workers' compensation claims for federal government employees, for providing benefits and services such as payment of medical expenses, wage replacement, and for facilitating return to work. Once claims are adjudicated, (WCBs) charge the Labour Program for claim related costs plus administration fees. The Labour Program recovers these costs from employers from which the claims occurred. Federal government employers must provide all of their employees with a safe work environment and deal with workplace injuries in a timely manner. Where an occupational injury or illness requiring professional medical care (beyond first aid) occurs, employers are expected to report that injury or illness within three days of being made aware. Employees covered by the GECA have the responsibility to work with their employer, their WCB and FWCS as they submit their claim for compensation and work towards their recovery and reintegration back into the workplace.

• Federal Workers' Compensation (CoR)
  • Government Employees Federal Worker's Compensation (PIB)
  • Compensation Program for Survivors of Employees Slain on Duty (PIB)
  • Compensation Program for Inmates of Federal Penitentiaries (PIB)
  • Compensation Program for Merchant Seamen (PIB)

4.4 Labour Standards

This program seeks to support fair and equitable workplaces through the administration and enforcement of labour standards (Part III of the Canada Labour Code) that define minimum conditions of employment in the federal jurisdiction. The program also develops educational materials to assist employers and employees in understanding their obligations and rights; provides advice to employers and employees who have questions about their responsibilities and rights; investigates complaints of possible violations of Part III; responds to violations with compliance and enforcement tools; and engages in proactive inspections of employer records to verify compliance, while targeting those employers with a history of non-compliance. Note that adjudicative functions for unjust dismissal complaints and wage recovery appeals will be transferred to the Canada Industrial Relations Board in this fiscal year.

• Labour Standards (CoR)
  • Canada Labour Code, Part III: Labour Standards (PIB)

4.5 Workplace Equity

Workplace Equity comprises three programs. The Legislated Employment Equity Program promotes, supports and enhances employment equity outcomes for four designated groups – women, Aboriginal peoples, persons with disabilities and members of visible minorities – in federally regulated private-sector employers, Crown corporations and other federal organizations that have 100 or more employees and fall under the Employment Equity Act. The Federal Contractors Program ensures that contractors who have a combined workforce in Canada of 100 or more employees and have received initial federal government goods and services contract valued at $1 million or more achieve and maintain a workforce that is representative of the Canadian workforce. Workplace Opportunities: Removing Barriers to Equity is a grant and contribution program designed to support employers subject to the Act in their efforts to improve designated group representation in areas of low representation through the development of partnerships and industry-tailored strategies. Workplace Opportunities: Removing Barriers to Equity is one of three funding streams that fall under the Terms and Conditions of the Labour Funding Program. Workplace Equity is responsible for Workplace Opportunities: Removing Barriers to Equity project assessments, approvals, and monitoring.

• Workplace Equity (CoR)
  • Workplace Equity (PIB)

4.6 International Labour Affairs

This program seeks to improve labour standards internationally and to protect Canadian workers and employers from unfair competition from other countries with poor labour standards or lax labour law enforcement. The program negotiates international labour standards that reflect Canadian values and oversees Canada's participation in international labour forums. This program also promotes fundamental labour rights internationally to support equitable growth and social stability in developing countries, protect human rights and contribute to reducing the growing global divide between rich and poor. The program negotiates and implements the labour provisions of free trade agreements (LPFTAs) and provides technical assistance to partner countries.

• International Labour Standards (CoR)
• Bilateral and Regional Labour Cooperation (CoR)

4.7 Wage Earner Protection Program

This program is designed to reduce the economic insecurity of Canadian workers in all labour jurisdictions who are owed unpaid wages and vacation, termination and severance pay when their employer files for bankruptcy or becomes subject to a receivership. Individuals can receive an amount of up to seven weeks' maximum insurable earnings under the Employment Insurance Act. Service Canada's delivery of the Wage Earner Protection Program (WEPP) involves answering program queries by telephone, online, and at in-person points of service; collecting and processing applications; issuing notifications of initial payments or non-payment decisions; collecting and transferring requests for ministerial review; collecting and transferring appeal requests; and monitoring claims for accuracy. Applicants who disagree with an initial eligibility decision can request a review by the Minister within 30 days of the decision and file a request for appeal within 60 days of the review decision. When eligible individuals receive payments under the Wage Earner Protection Program Act (WEPPA), they sign over their rights as creditors of the employer to the federal government to the extent of the WEPP payment. Appeals, which are based solely on questions of law or jurisdiction, are submitted directly to the Canada Industrial Relations Board.

• Wage Earner Protection Program (CoR)
  • Wage Earner Protection Program (PIB)

5.1 Service Network Supporting Government Departments

This program supports Government of Canada programs by ensuring that Canadians have the information necessary to make informed choices about available programs and services, and the tools to access them, while supporting migration to preferred service channels. Canadians are able to access information about ESDC and other Government of Canada programs and services in the most accessible and convenient way, have their questions answered quickly and accurately receive and be directed to the information or service they need. Under this program, information and services are delivered to Canadians through the Internet, 1 800 O-Canada and its customized telephone services as well as through an in-person service delivery network.

• Applications Intake (CoR)
  • Veterans Affairs Canada program delivery (PIB)
  • Processing and Payment Services (PIB)
• Channel Management (CoR)
  • Call Centre Operations (PIB)
• Channel Operations (CoR)
• Channel Support (CoR)
• Citizen-Centered Research and Feedback (CoR)
• Office for Client Satisfaction (CoR)
• Service Delivery Partnerships (CoR)

5.2 Government of Canada Telephone General Inquiries Services

The Government of Canada telephone general enquiries services supports Canadians and other clients through 1 800 O-Canada as well as its customized information services. 1 800 O- Canada provides a single point of contact to access quick, up-to-date government information over the phone. It acts as the first point of contact for general information on all Government of Canada programs, services and initiatives; it supports key government priorities and messaging including those outlined in the Budget and Speech from the Throne; and it supports the Government's communication needs in crisis situations. Customized information services provide support for programs and services that require a service delivery partner to meet their communication needs to Canadians and other clients, which can include ongoing requirements, targeted campaigns and temporary needs in crisis situations. Canadians who require specialized or client-specific information on programs are connected or are directed to appropriate online resources, program call centres or in-person resources.

• Channel Management (CoR)
  • Call Centre Operations (PIB)

5.3 Government of Canada Internet Presence

The Government of Canada Internet presence supports Canadians by providing easy, fast and convenient access to information and services online. Through Service Canada, ESDC is the principal publisher for a single Government of Canada website, Canada.ca. The site provides an enhanced user experience; citizen-centric, theme- based content; and a common and enhanced Government of Canada search.

Canadians can locate detailed information on the programs and services offered through ESDC, as well as general information on all Government of Canada programs and services. Through Service Canada, ESDC also provides a simple and secure online portal for Canadians to bring together a number of services and allow clients to, among other things, view and update their personal information and transact securely with ESDC.

• Registration and Authentication (CoR)
  • My Service Canada Account (PIB)
• My Service Canada Business Account (CoR)
  • My Service Canada Business Account (PIB)

5.4 In-person Service Delivery Network

In-person service delivery network supports the delivery of services and information for the Government of Canada. They provide information on how to self-serve; client authentication and identification; and services for clients who require one-on-one assistance. Canadians who require specialized or client-specific information for programs like Passport, Employment Insurance, the Canada Pension Plan or Old Age Security are directed to appropriate online resources and program call centres.

Canadians have access to in-person service delivery network within reasonable distances from where they live through Service Canada Centres and scheduled outreach locations.

• Service Processing (CoR)
• Channel Performance Tracking and Reporting (CoR)

5.5 Delivery of Services for Other Government of Canada Programs

This program provides service delivery, oversight and monitoring on behalf of other government department programs through service delivery agreements. It provides Canadians access to a range of Government of Canada programs, benefits and services in person, by phone, by mail and over the Internet through the provision of basic and detailed program and service information; application intake and review for completeness; client authentication and validation of identity documents; quick and direct access to specialized agents in other departments; and provision of space in the service delivery network for other departments. It enables a move from department and program siloes to the achievement of a seamless service delivery network, resulting in timelier, accurate and cost-effective service delivery to Canadians.

• Common Experience Payment (CoR)
  • Common Experience Payment (PIB)

5.6 Passport

Service Canada delivers domestic Passport services for the Passport Program on behalf of Immigration Refugees and Citizenship Canada. Service Canada is also the primary provider of passport service delivery for applications received from the United States, Bermuda, American Samoa, Midway Islands, Purto Rico and US Virgin Islands. The functions include provision of information, intake of applications, validation of identity, collection of fees, admissibility and eligibility, production of passports for passports applications submitted in Canada and abroad, distribution to eligible applicants, social media messaging and response to client enquiries and complaints relating to service delivery.

• Passport Service (CoR)
  • Passport Service (PIB)

5.7 Other Government Department Programs

Services provided on behalf of other Government of Canada programs include: assistance to Canadians; provision of basic and detailed program and service information; application intake and review for completeness; client authentication and validation of identity documents; quick and direct access to specialized agents in other government departments; and provision of space in the service delivery network for other departments.

• Service Canada Compliance Verification Service for the Public Health Agency of Canada during COVID-19 Pandemic (CoR)
  • Service Canada Compliance Verification Service for the Public Health Agency of Canada during COVID-19 Pandemic (PIB)

6.1 Management and Oversight Services

Management and oversight services involve activities undertaken for determining strategic direction and allocating resources among services and processes, as well as those activities related to analyzing exposure to risk and determining appropriate countermeasures. They ensure that the service operations and programs of the federal government comply with applicable laws, regulations, policies or plans.

• Cooperation and Liaison (CoR)
  • Lobbying Act Requirements (PIB)
  • Outreach Activities (PIB)
• Executive Services (CoR)
  • Executive Correspondence (PIB)
• Internal Audit and Evaluation (CoR)
  • Evaluation (PIB)
  • Internal Audit (PIB)
• Planning and Reporting (CoR)

6.2 Communications Services

Communications services involve activities undertaken to ensure that Government of Canada communications are effectively managed, well-coordinated and responsive to the diverse information needs of the public. The communications management function ensures that the public- internal or external- receives government information, and that the views and concerns of the public are taken into account in the planning, management and evaluation of policies, programs, services and initiatives.

• Communications (CoR)
  • Internal Communications (PIB)
  • Public Communications (PIB)

6.3 Legal Services

Legal services involve activities undertaken to enable government departments and agencies to pursue policy, program and service delivery priorities and objectives within a legally sound framework.

• Legal Services (CoR)

6.4 Human Resources Management Services

Human resources management services involve activities undertaken for determining strategic direction, allocating resources among services and processes, as well as activities relating to analyzing exposure to risk and determining appropriate countermeasures. They ensure that the service operations and programs of the federal government comply with applicable laws, regulations, policies and plans.

• Online Learning (CoR)
• ESDC Training and Development of Non-ESDC Employees (CoR)
  • Saba Learning Platform for Non-ESDC Employees (PIB)
• Professional Development Training (CoR)
• Required Training (CoR)
• Awards (Pride and Recognition) (CoR)
  • Recognition Program (PIB)
• Classification of Positions (CoR)
  • Staffing (PIB)
• Compensation and Benefits (CoR)
  • Attendance and Leave (PIB)
  • Pay and Benefits (PIB)
• Employment Equity and Diversity (CoR)
  • Employment Equity and Diversity (PIB)
• Hospitality (CoR)
  • Hospitality (PIB)
• Human Resources Planning (CoR)
  • Human Resources Planning (PIB)
  • Workplace Day Care (PIB)
• Labour Relations (CoR)
  • Canadian Human Rights Act - Complaints (PIB)
  • Discipline (PIB)
  • Grievances (PIB)
  • Harassment (PIB)
  • Disclosure of Wrongdoing in the Workplace (PIB)
  • Values and Ethics Codes for the Public Sector and Organizational Code(s) of Conduct (PIB)
• Occupational Health and Safety (CoR)
  • Employee Assistance (PIB)
  • Harassment (PIB)
  • Occupational Health and Safety (PIB)
  • Vehicle, Ship, Boat and Aircraft Accidents (PIB)
• Official Languages (CoR)
  • Official Languages (PIB)
• Performance Management Reviews (CoR)
  • Discipline (PIB)
  • Sectorial Initiatives Program (PIB)
  • Employee Performance Management Program (PIB)
• Recruitment and Staffing (CoR)
  • Applications for Employment (PIB)
  • Employee Personnel Record (PIB)
  • EX Talent Management (PIB)
  • Personnel Security Screening (PIB)
  • Staffing (PIB)
  • Values and Ethics Codes for the Public Sector and Organizational Code(s) of Conduct (PIB)
• Relocation (CoR)
  • Relocation (PIB)
• Training and Development (CoR)
  • Training and Development (PIB)

6.5 Financial Management Services

Financial management services involve activities undertaken to ensure the prudent use of public resources, including planning, budgeting, accounting, reporting, control and oversight, analysis, decision support and advice, and financial systems.

• Financial Management (CoR)
  • Accounts Payable (PIB)
  • Accounts Receivable (PIB)
  • Acquisition Cards (PIB)

6.6 Information Management Services

Information management services involve activities undertaken to achieve efficient and effective information management to support program and service delivery; foster informed decision-making; facilitate accountability, transparency and collaboration; and preserve and ensure access to information and records for the benefit of present and future generations.

• Access to Information and Privacy (CoR)
  • Access to Information Act and Privacy Act Requests (PIB)
• Information Management (CoR)
  • Library Services (PIB)

6.7 Information Technology Services

Information technology services involve activities undertaken to achieve efficient and effective use of information technology to support government priorities and program delivery, to increase productivity, and to enhance services to the public.

• Information Technology (CoR)
  • Electronic Network Monitoring (PIB)

6.8 Materiel Services

Materiel services involve activities undertaken to ensure that materiel can be managed by departments in a sustainable and financially responsible manner that supports the cost-effective and efficient delivery of government programs.

• Materiel Management (CoR)
  • Vehicle, Ship, Boat and Aircraft Accidents (PIB)

6.9 Acquisition Services

Acquisition services involve activities undertaken to acquire a good or service to fulfil a properly completed request (including a complete and accurate definition of requirements and certification that funds are available) until entering into or amending a contract.

• Procurement and Contracting (CoR)
  • Professional Services Contracts (RIB)