Online learning for RDSP issuers

Disclaimer: RDSP issuers

The information contained on this page is technical in nature and is intended for Registered Disability Savings Plan (RDSP), Canada Disability Savings Grant (grant) and Canada Disability Savings Bond (bond) issuers. For general information, visit the RDSP section.

Consult this page frequently for newer versions. The following laws and regulations take precedence over information contained in InfoCapsules in the event of discrepancies:

  • Income Tax Act
  • Canada Disability Savings Act
  • Canada Disability Savings Regulations

This eLearning is intended for a varied audience which includes:

  • employees who require a general knowledge of the program, the Canada Disability Savings Grant (grant) and the Canada Disability Savings Bond (bond) and certain legislative rules involved in administering the RDSP, the grant and the bond;
  • administrative services staff whose nature of work and duties performed on a daily basis mean they must have a broader knowledge of the program;
  • staff that train employees on how to administer RDSPs, the grant and the bond, transmit transactions to the CDSP system and resolve situations involving non-payment of grant and or bond; and
  • employees responsible for administering the RDSP, the grant and the bond, submitting or correcting transactions as a result of errors and understanding refusal reasons.

How should learners use eLearning?

Learners are encouraged to use eLearning modules based on their learning needs.

In general, client services representatives, financial advisors as well as administration and operation staff often require additional information and can enhance their learning by consulting optional links. Staff tasked with the actual system development and service providers can choose to skip optional links and focus their attention on the basic information presented in eLearning modules.

While learners should study modules, and the topics within each module in the prescribed order, later on they can navigate directly back to review specific topics of any module, as needed.

Selecting an eLearning format

ELearning modules are available in two formats:

  • HTML is a computer language used to construct files that can then be posted on the Web; and
  • Flash is a multimedia platform used to add interactive content such as animation and videos to website pages.

The Flash format provides an opportunity for more effective learning experiences, as it provides more interactive and varied instructional methods, while the HTML format provides accessibility requirements. When you click on a Flash eLearning link, you must wait a moment for the eLearning module to download. Download times will vary from a few seconds to a few minutes, depending on your Internet connection.

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Get help: Learn how to navigate the modules and select an eLearning format.


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