HIFIS Features

A brief description of each of the features in HIFIS is included below.

  • Reception: View all active clients in HIFIS and perform tasks related to their stay, such as book them in. This feature is used primarily by shelters.
  • Express Lane: Book repeat clients into the shelter quickly – particularly useful in a large shelter organization. In order to use this feature, you must assign a client ID number to each client. You can then provide them with an ID card generated in the Reports screen.
  • Turnaways: Keep a record of the clients you were unable to serve. These are the clients you have to turn away due to a lack of capacity, not the clients behaviour

  • Barred: Record which clients you have barred from using your services for a specific period of time. Barred clients show as red or orange in the Reception screen and cannot be booked into a shelter except by someone with the specific user rights.
  • Reservations: Reserve a spot at the shelter for a client.
  • Incidents: Keep a record of incidents that happen at your organization, particularly if emergency services were called.
  • Block Operations: Book many people out at once, reset wake-ups and late passes, and undo today’s book-outs.
  • Clients: Enter new clients into the database, or update existing client information – everyone uses this screen.
  • Case Management: Used to set goals for a client and track sessions and progress made towards each goal. This feature is used primarily by caseworkers.
  • Housing Placement: Record a client’s housing search, move-in date and information about follow-up visits. Note: If you have a housing placement project funded by the Homelessness Partnering Strategy, you must report on a 3-month follow-up visit with the client. This feature will help you to record the information.
  • Waiting Lists: Create a waiting list for high-demand goods and services.
  • Calls & Visits Log: Keep a log of all your clients’ calls and visits.
  • People: Keep a record of people who are not clients and not HIFIS users, but are involved with your clients or operations. This includes emergency contacts, people involved in incidents (but not your clients), pharmacists prescribing medication to your clients, landlords involved in housing placement or members of your organization’s staff who are not HIFIS users.
  • Rooms/Beds Usage: Check for available rooms and beds in an instant. This feature does not allow you to enter information, just to view it.
  • Goods & Services: Record the goods and services you provide to your clients. You may either record the number of individuals you served, or identify what goods or services were provided to an individual client. How you choose to use this feature will depend on the size of your organization and the needs of your funders. If you choose to record each individual served, you can report on the total number of individuals served through the Report screen.
  • Food Banks: This feature is not yet available, however, the information can be tracked through Goods & Services.
  • Questionnaires: Create your own questionnaires. Responses can be entered and tracked through HIFIS. For example, you could ask clients to give you feedback on the services they have used.
  • Financial Profiles: Helps clients learn to budget, by understanding the relationship between their income and their expenses.
  • Messaging: Communicate with one or more HIFIS users directly through the HIFIS software. You can set the software to alert you to unread messages in the Manage My Profile screen.
  • Medication Dispensing: Track the medications dispensed to clients. Note: To use this feature, information must also be added to the Health and Medication screens available through the More button in the Clients screen.

In HIFIS Set-Up, Module 2 of the Administrator Training, you will learn how to set-up HIFIS to collect only the information you need.

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