Herry Ahn has arrived at the House of Hope shelter. Janine, who has only been working at the shelter for a few days, tries to book him in, but notices a problem.

Janine’s Challenge: Janine needs to find out more information about the client Herry Ahn. She wants to know why the Book In, Express Lane and Barred buttons are orange.

Screen shot of Reception screen with client Harry Ahn highlighted and the words Book In and Barred are in orange.

What can Janine do to find out the problem with Herry Ahn’s record?

Move cursor over the red square:
Moving the cursor over the red square displays the words “Client is Barred From: Abri de Tournesol, House of Hope.”

Book In (Orange)
When the Book In button is orange you are unable to book the client into the service provider indicated. The name of the service provider does not appear, and no beds appear in the shelter map.

Barred (Orange)
Selecting the orange Barred button brings up the List view. There are two radio buttons, one for Currently barred and one for All. If you select Currently barred the list of all currently barred clients will be displayed. If you select All, the list of all barred records (past and present) will be displayed. If you select the Details tab you are able read comments indicating the reason why the client is barred.

Screen shot of Details view of Barred screen for client Herry Ahn.

The Reception Window Legend

Screen shot of Details view of Reception window with client Herry Ahn outlined in orange and note emphasizing legend on bottom right.

Did you notice the Legend in the bottom right of the Reception window?

Client Records in the Reception list are highlighted with different colors.

  • Red Records: Client is barred from all shelters
  • Orange Records: Client is barred from some shelters
  • Yellow Records: Client is booked in at a shelter I don’t have access to
  • Green Records: Client is booked in at one of MY shelters


Legend: A chart explaining the colours used in HIFIS lists. Hold the mouse over a colour in the legend to see its meaning.

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