Turn Away a Client and Create a Reservation Simulation

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Scenario

It is February 6th, 2012. You are a staff member at a shelter. At 1 pm Sylvie Chevalier, a client, walks in looking for a place to stay. Unfortunately your shelter has no available beds and Sylvie must be turned away. Later on in your shift a client named Tino Barberro threatens other clients. It has been determined that he will be barred from all service providers until February 13th, 2012. You also get a phone call from Community and Correctional Services New Brunswick, a Provincial Government Agency requesting a reservation for Louis Robillard. This reservation is for February 10th, 2012. Please record the preceding information. Be sure to do this in the order presented.

Transcript

Welcome to the Module 4 Knowledge Check Simulation on Turning Away a Client and Creating a Reservation.

This simulation will enable you to complete some HIFIS tasks based on a possible scenario.

Complete the tasks using the information provided in the scenario. The scenario can be reviewed at any time underneath this video.

It is February 6th, 2012. You are a staff member at a shelter. At 1 pm Sylvie Chevalier, a client, walks in looking for a place to stay. Unfortunately your shelter has no available beds and Sylvie must be turned away. Later on in your shift a client named Tino Barberro threatens other clients. It has been determined that he will be barred from all service providers until February 13th, 2012. You also get a phone call from Community and Correctional Services New Brunswick, a Provincial Government Agency requesting a reservation for Louis Robillard. This reservation is for February 10th, 2012. Please record the preceding information. Be sure to do this in the order presented.

You have successfully recorded the Turnaway. Please proceed to the next task.

You have successfully completed the barred record. Please continue to the next task.

Congratulations! You have completed the Module 4 Knowledge Check simulation.

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