Beyond the Basics

The purpose of this Beyond the Basics course is to enable new HIFIS users to improve skills learned in HIFIS Basics. Existing HIFIS users will benefit from certain modules of this course, which introduce new features built into HIFIS 3.8.

Who This Course is for

This course was developed for front-line workers or volunteers at shelters or service providers that use HIFIS. In particular, it is geared to learners who are either:

This course contains four modules:

  1. Incidents and Internal Communication
  2. Caseworkers
  3. Reports
  4. Shelters – Express Lane, Book-outs, Medication Dispensing

How to Use this Course

We encourage you to complete the course in sequence as the topics are designed to build on one another. Topics in later modules will make more sense after you have completed earlier modules.

A variety of knowledge-check exercises with questions, software demonstrations, and hands-on simulations are included to help you put the content into practice. Your knowledge-check responses and simulation attempts will not be stored or logged anywhere. They are for your own use, allowing you to track your knowledge and progress. However, we encourage you to print the results of the HFIS Basics and Beyond the Basics Knowledge Checks, as this provides proof that you have successfully completed the courses.

If you need help navigating through this product, or would like more information about the demonstrations and simulations, please refer to the Help menu.

Choose Glossary at any time to find definitions specific to this product.


After you complete the course, please provide us with your feedback by completing a short questionnaire. You can provide your feedback through the Contact Us section under the Help Menu.

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