Contacting us

There are several reasons you may wish to contact us:


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HIFIS Support

Contact Us
You may wish to contact us with questions or issues about the HIFIS software.

HIFIS Support - Phone
Contact the toll-free HIFIS Support Desk for HIFIS software support:
PHONE: 1-866-324-2375
TTY: 1-800-926-9105
FAX: 1-819-994-4211 - ATTN: HIFIS Support Desk
Monday to Friday, 9:00 AM - 5:00 PM (Eastern Standard Time)

HIFIS Support - Mailing Address
140 Promenade du Portage, 6th floor
Gatineau, Quebec
K1A 0J9
Mail stop 612

Support Documents

The following documents are all available through the HIFIS software. To download them, open the Help menu in the software and choose ‘Get HIFIS documents’.

  • How To Manuals: Step-by step guides on how to use all the functions in the HIFIS Software
  • Reference Manuals: Detailed description of all the screens, fields and terms in the HIFIS Software.
  • What’s New in 3.8: the release notes for the most recent software version
  • How to Implement HIFIS 3.8
  • Network Setup Helper
  • Report Guide: Guide to all reports in the HIFIS software.
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