Education - 619-1-IPG-009

Effective Date: May 24, 1988

1. Subject

Departmental policy, responsibility and procedures regarding the provision of information and educational material and programs on the subject of the Government Employees Compensation Act (GEC Act).

2. Issue

Requests are received from many sources for information about specific claims, the claims process, the GEC Act and workers' compensation in general. It is part of Labour Canada's mandate to provide this information and to undertake educational programs to promote a better understanding of the workers' compensation system and proper claim processing under the GEC Act. The department has prepared material and displays in various mediums for specific uses and more can be produced as required.

There is also an ongoing requirement for oral presentations and correspondence to meet specific requests for information and to promote our educational objectives. Information and educational material will be provided, as planned by Labour Canada, within operational resource limitations. Written and visual materials will be produced to meet these needs.

3. Question

Who has responsibility for provision of these information and educational services and what procedures are to be followed?

4. Conclusion


4.1 The Regional Compensation Units (RCUs) shall be responsible for:

  1. producing and providing informational material, setting up displays at events, giving seminars, advice and guidance to employers, employees and members of the public under the jurisdiction of the GEC Act in their region;
  2. conveying to the Injury Compensation Division (IC Division) the need for corrections to exist in material or for production of new material or educational programs and aids;
  3. referring to the IC Division any request for information which falls outside their area of expertise or which is of a national or international nature in either the source of request or type of information sought or which may be more conveniently handled by IC
  4. obtaining from the IC Division sufficient quantities of materials to fulfill responsibility a) and advising Educational and Technical Information Division (E&TI) of anticipated future needs for such materials.

4.2 The Injury Compensation Division shall be responsible for:

  1. providing replies to all requests for information of a national or international nature;
  2. liaising with the regions to identify areas of need for informational material or educational programs and aids;
  3. liaising with and providing technical expertise to the E&TI Division concerning the planning, production and revision of information and educational materials and programs and providing estimates of upcoming requirements to allow the E&TI Division to effectively plan their work and arrange for funding;
  4. providing advice, guidance and expertise on a national basis to employers, employees and members of the public upon their request;
  5. arranging distribution of materials to Regional Compensation Units.

4.3 The Education and Technical Information Division shall be responsible for:

  1. producing educational materials, programs and aids as identified by the IC Division, subject to resource availability;
  2. liaising with and satisfying the requirements of the Communications Branch within Labour Canada;
  3. providing expertise, guidance and training to the RCUs to enable them to fulfill their educational responsibilities;
  4. advising the IC Division of the availability of resources for production and revision of materials, programs and aids;
  5. arranging for reprints to fill the needs identified in 4.1(d).

4.4 Procedures

Requests for information, educational materials or programs should be referred to the appropriate area of responsibility. The responsible area will ensure that the information or material is provided or training is performed. If materials or programs are required it must first be ascertained if they are readily available or require production. For production to occur, notification must be made to the appropriate levels within the responsible area to ensure the necessary resources are available and the work has been identified in the work plan. If not previously scheduled, resources will be reallocated and work plans altered, if possible. If changes are not feasible, production will be postponed until the next work plan is prepared in order to include the activity and allocate the necessary resources.

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