Service Standards for Funding Programs
A service standard is a public commitment to a measurable level of performance clients can expect under normal circumstances. Employment and Social Development Canada (ESDC) has service standards for all funding programs (grants and contributions) within the Department.
Acknowledgement of application
Under normal conditions, the Department will acknowledge receipt of your proposal within 21 calendar days of receiving your application package.
Time to payment
For approved Contribution projects, the Department's goal is to process your payment within 28 calendar days of receiving your completed claim package.
For approved Grant projects, the Department's goal is to process your payment no later than 15 calendar days after the approved project start date.
Note: This Standard only measures time for processes that are within departmental control; hence, time required to issue cheques (a function not performed by the Department), or mailing time required by Canada Post is not included.
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