My Service Canada Account
My Service Canada Account (MSCA) is a secure online portal. It allows you to access services for Employment Insurance (EI), Canada Pension Plan (CPP), Canada Pension Plan disability, Old Age Security (OAS), Social Insurance Number (SIN) and Canada Apprentice Loan.
MSCA secure account access
Sign in
Not sure how to sign in?
You registered with either GCKey, Interac® Sign-In Partner or Provincial digital ID when you created your account.
Use the option you registered with every time you sign in. It’s tied to your account and user profile.
If you want to choose another sign-in option, you’ll have to register for it.
Create an account
Help with your account
How to change your direct deposit information, mailing address or telephone number
The option to change your personal information in currently unavailable in MSCA. Visit the page How to change your personal information in MSCA to learn about your options.
Interac® Sign-in Partner and Interac® verification service
Interac® Sign-in Partner (bank)
Interac® Sign-in Partner allows you to register or sign in using your online sign in banking information to access MSCA.
If you moved to a new financial institution, you may be able to switch your Sign-In Partner by following these steps:
- select Interac® Sign-In Partner
- select Switch My Sign-In Partner from the top menu on the Select a Sign-In Partner page
- follow the steps to change your Sign-In Partner
To learn more, visit Interac® Sign-in for government services.
Interac® verification service
Interac® verification service is a one-time action that allows to verify your identity during your MSCA registration.
To learn more, visit our Interac® verification service page.
GCKey help
GCKey allows you to access multiple Government of Canada online services. Visit GCKey help page to learn more about:
- how to create a GCKey username and password
- how to sign in using GCKey
- what to do if forget your username and password
- how to change your password and recovery questions
- what to do if your GCKey has been revoked
Contact GCKey
If you wish to speak to a GCKey representative, visit GCKey Contact us.
Where to find my Personal Access Code (PAC)
PACs are used to verify your identity when registering for MSCA. If you already applied for CPP/OAS benefits, your PAC has been sent to you by mail. If you wish to access MSCA to apply for other benefits, you need to request a PAC.
To learn more or to request a PAC, visit the page Verify your identity with a PAC.
Online safety and how to avoid technical issues
Protect your personal information
- Be aware of your surroundings when you enter passwords and security codes in public
- Don't share your passwords or security codes
- Sign out of MSCA when you are done, then close your browser
Avoid technical problems
- Don't bookmark secure MSCA pages (which means the pages you see after you sign in)
- Use one of the following Web browsers:
- Google Chrome
- Safari
- Microsoft Edge
- Mozilla Firefox
- For Apple users, use one of the following operating system:
- iOS (version 13 or newer)
- MacOS (version 10.15 or newer)
- Enable cookies and JavaScript in your browser
Multi-factor Authentication
Multi-factor Authentication is a mandatory enhanced security measure. It has been implemented in MSCA to protect your personal information.
To learn more, visit the page Multi-factor authentication to access MSCA.
Services in MSCA
Contact us
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