My Service Canada Account
My Service Canada Account (MSCA) is a secure online portal that lets you apply, view and update your information for Employment Insurance (EI), Canada Pension Plan (CPP), Canada Pension Plan Disability (CPP-D) and Old Age Security (OAS).
Service interruptions
- These services won't be available from 12:00 am to 4:00 am on Sunday, February 28, 2021 EST to permit system maintenance:
- CPP/OAS/GIS Applications, CPP/OAS payment information and CPP Contributions
- Tax information and Self-employed agreement
- Some users may experience access issues. We are working on resolving the problem.
- The account settings and link between MSCA and the CRA My Account are unavailable
- The direct deposit, mailing address and telephone number services are unavailable. To make a change, you can:
- complete the Service Canada’s online service request form
- contact the call centre responsible for the benefits you have received
Please read our latest notices
- January 2021 - T4E for EI and the Canada Emergency Response Benefit clients
- December 2020 - GCKey users can now register to multi-factor authentication
- June 2020 - Alberta and British Columbia residents can access MSCA using MyAlberta Digital ID or BC Services Card
Keep your personal information safe and avoid technical problems
Safety tips
- Be aware of your surroundings when you enter passwords and PINs in public
- Don't give out or share passwords or PINs online or over the phone, even with family
- Log off or sign out of accounts and websites when you are finished; don't just close your browser
- Turn multi-factor authentication on for your account (to receive a text message, for example, to confirm it's you signing in)
Avoid technical problems in MSCA
- Don’t bookmark secure MSCA pages (which means the pages you see after you sign in)
- Use one of the following Web browser:
- Google Chrome (version 28 or newer)
- Safari (version 5 or newer)
- Microsoft Edge (any version)
- Mozilla Firefox (version 22 or newer)
- Enable cookies and JavaScript in your browser
Sign in
If you already have an access code or a provincial digital ID, choose an option to access MSCA:
New user
If you do not have an account, choose an option to register:
-
Register with GCKey
Use GCKey to access multiple Government of Canada online services.
-
Register with your bank
Use your online banking sign in information (Sign-in Partner).
-
Register with your province*
Use your provincial digital ID.
* Alberta and British Columbia only
What you can do in MSCA
Contact information
Contact the following programs with any questions you may have:
Report a problem or mistake on this page
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