The GCkey sign in process has changed for My Service Canada Account
For more information, read the following questions and answers:
Why have you added security questions to the sign-in process?
The Government of Canada (GC) takes privacy and security very seriously. This additional step helps validate your identity when you login to GC systems.
Where are these questions taken from?
The questions are randomly selected from the five questions you entered when you first registered to our systems.
What happens if I get the answers wrong?
You get three attempts at answering the questions. If you are unsuccessful, your account will be locked.
Help! My account is locked
You can reach our Registration and Authentication call centre at 1-866-279-5238 to obtain assistance and unlock your account. Our contact centre is experiencing a high level of calls, which may lead to longer than usual wait times.
Help! My GCKey has been revoked
You must re-register online.
As described in the link, a new GCKey and a new Personal Access Code (PAC) will be required.