Improving passport processing
Service Canada is improving passport processing.
What we are doing
Passport services
Our solutions
We're committed to providing Canadians with passport services in a timely manner.
We've taken steps to address passport demands by:
- expanding the simplified renewal application to any adult passport issued in the last 15 years
- launching an appointment booking tool that directs clients to the right location for service
- providing passport wait times to help clients prepare for their visit to a passport office—these numbers are updated 3 times a day
- expanding access to passport services across the country by:
- extending hours of service
- expanding pick up and expedited services to 20 additional sites
- improving client experience in our offices by:
- thoroughly assessing client needs while in line
- providing clients with appointments at a nearby location
- expanding hours and weekend availability in some locations
- streamlining processes to maximize efficiency and productivity
- we're also updating the way we deliver passport services over the medium and longer term by:
- exploring digital solutions to make online submissions for renewals possible
- exploring technology to allow Canadians to track the status of their applications online
- exploring options to strengthen passport service offerings through our network of over 300 regular Service Canada Centres and Scheduled Outreach Sites across the country
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