Improving passport processing

Our solutions

We're committed to providing Canadians with passport services in a timely manner.

We've taken steps to address passport demands by:

• expanding the simplified renewal application to any adult passport issued in the last 15 years
• launching an appointment booking tool that directs clients to the right location for service
• providing passport wait times to help clients prepare for their visit to a passport office—these numbers are updated 3 times a day
• expanding access to passport services across the country by:
  • extending hours of service
  • expanding pick up and expedited services to 20 additional sites
• improving client experience in our offices by:
  • thoroughly assessing client needs while in line
  • providing clients with appointments at a nearby location
  • expanding hours and weekend availability in some locations
• streamlining processes to maximize efficiency and productivity
• we're also updating the way we deliver passport services over the medium and longer term by:
  • exploring digital solutions to make online submissions for renewals possible
  • exploring technology to allow Canadians to track the status of their applications online
  • exploring options to strengthen passport service offerings through our network of over 300 regular Service Canada Centres and Scheduled Outreach Sites across the country

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