Passport services: eService and in-person appointments

Service Canada Centres are currently open and accepting clients by appointment. Walk-in clients are welcome when capacity allows.

Please book an appointment using the eServiceCanada portal.

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Scheduling an appointment through eServiceCanada

Service standard

The Passport Program aims to contact clients who submit a request using eServiceCanada within 2 business days.

If you missed our call

Two attempts are made to contact clients who submit a request using eServiceCanada.

When a client cannot be reached after the first attempt, a voice message is left saying that a second attempt will be made the next day.

If a client cannot be reached after 2 attempts, a voice mail is left advising them to submit a new request by using the eServiceCanada portal.

If you have already submitted your application

If you have applied within the last 20 business days

Wait until 20 business days have elapsed before reaching out to the Passport Program.

If you submitted your application more than 20 business days ago

Submit a status request through this secure online form.

If you prefer to speak with a representative, contact the Passport Program Call Centre at 1-800-567-6868. Hours of service are Monday to Friday from 7:30 am to 8:00 pm (ET).

Note: Information regarding a submitted passport application will only be released to the applicant.

Support for urgent passport requests

If you need a passport within the next 2 business days

If you need a passport within the next 2 business days, contact the Passport Program Call Centre at 1-800-567-6868.

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