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Current wait time for Québec (estimate)

Client demand for passport services is currently high in this area.

Service Canada has added staff, streamlined procedures and increased processing capacity to help deal with this situation.

In this area, Service Canada has implemented new triage measures to provide a more intensive, client-specific approach for Canadians waiting in line for passport services. Staff are focused on clear communication to clients, prioritizing service to those with urgent travel needs within the following 24 to 48 hours. Clients will be registered and invited back at a designated time. They will also be directing clients with longer term travel plans to the most appropriate service channels.

In the Capitale-Nationale region, the triage includes four groups:

  • Travel within 24 to 48 hours
  • Passport transfers (meaning clients who previously applied by mail or at a Service Canada Centre)
  • Travel within 3 to 10 days
  • Passport pickups

Preference is being given to those travelling within 24 hours, then 48. Clients arriving or on site will receive a ticket with an approximate window of time to return for service at these specialized passport sites. Proof of travel or need is required. For those travelling within 3 to 10 business days, clients arriving or on site are being directed to specific nearby Service Canada Centres, with appointments. Proof of travel or need is required.

To help you plan your visit, the wait time for the passport office is published below.

Wait times:

  • are estimated wait times
  • are updated three times every business day, at 9:30 a.m., 12:00 p.m., and 2:00 p.m. (local time)

Before you visit an office, please confirm its hours of service and address by clicking on its link below. Note: Some offices do not offer urgent pick-up service.

This office is closed

(Last updated: )

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